Customer Storytelling Lead – Senior Strategic Narrative Development & AI‑Enhanced Content Creation

About brighthush

At brighthush, we are redefining how businesses connect with their audiences by turning real‑world customer experiences into compelling, data‑driven stories. As a global leader in consulting services and talent solutions, brighthush partners with forward‑thinking organizations to amplify brand impact, accelerate growth, and foster lasting relationships. Our culture is built on curiosity, collaboration, and a relentless commitment to innovation—especially at the intersection of storytelling and emerging technologies like generative AI.

Why This Role Matters

In today’s hyper‑connected marketplace, authentic customer narratives are the most powerful differentiator. As the Customer Storytelling Lead, you will own the end‑to‑end lifecycle of brighthush’s storytelling program—identifying, curating, and amplifying the voices of our clients and partners. Your work will directly influence how brighthush’s solutions are perceived, drive sales enablement, and shape thought leadership across multiple channels.

Key Responsibilities

• Program Architecture & Strategy: Design, launch, and continuously refine a scalable, multi‑channel storytelling framework that aligns with brighthush’s business objectives and brand voice.
• Customer Relationship Management: Build and nurture deep relationships with key customers, partners, and internal stakeholders to uncover high‑impact stories that showcase measurable outcomes.
• Content Creation & Activation: Lead the end‑to‑end production of case studies, video interviews, podcasts, webinars, and social snippets, leveraging generative AI tools (e.g., Copilot, Claude, ChatGPT) to accelerate drafts, enhance language, and ensure consistency.
• Cross‑Functional Collaboration: Partner with Marketing, Sales, Product, and Consulting teams to integrate stories into campaigns, sales decks, webinars, and thought‑leadership pieces.
• Data‑Driven Insight: Use CRM platforms (Salesforce) and analytics dashboards to track story performance, audience engagement, and ROI, feeding insights back into program optimization.
• Thought Leadership & Advocacy: Represent brighthush at industry events, webinars, and client workshops, positioning the storytelling program as a benchmark for best practices.
• Mentorship & Team Development: Coach junior writers, designers, and content producers, fostering a culture of creativity, rigor, and continuous learning.

Essential Qualifications

• Education: Bachelor’s degree in Communications, Journalism, Public Relations, Marketing, or a closely related field.
• Experience: Minimum 10 years of progressive experience leading customer storytelling, case‑study development, or related content programs—preferably within a consulting, technology, or professional services environment.
• Technical Proficiency: Advanced expertise with Microsoft 365 suite, Salesforce CRM, and generative AI platforms (Copilot, Claude, ChatGPT). Ability to integrate AI‑generated drafts into polished, brand‑aligned narratives.
• Strategic Vision: Demonstrated ability to translate business goals into storytelling strategies that drive measurable outcomes.
• Communication Mastery: Exceptional written and verbal communication skills, with a portfolio that showcases a range of formats—from long‑form case studies to bite‑sized social posts.
• Project Management: Proven track record of managing multiple concurrent projects, meeting tight deadlines, and delivering high‑quality work under pressure.

Preferred Qualifications & Nice‑to‑Haves

• Master’s degree or advanced certifications in strategic communications, content marketing, or data analytics.
• Experience with video production, podcast editing, or interactive media creation.
• Hands‑on knowledge of additional CRM platforms (HubSpot, Microsoft Dynamics) and marketing automation tools (Marketo, Pardot).
• Familiarity with SEO best practices and content distribution strategies across LinkedIn, Twitter, YouTube, and industry‑specific portals.
• Previous experience working in a fully remote or hybrid environment, demonstrating self‑discipline and strong virtual collaboration skills.

Core Skills & Competencies

• Storytelling Acumen: Ability to distill complex business outcomes into clear, emotionally resonant narratives.
• Analytical Insight: Comfort interpreting data to refine content strategy and demonstrate impact.
• Creative Collaboration: Skilled at partnering with designers, videographers, and data analysts to produce multimedia assets.
• Technology Fluency: Proficiency in AI‑assisted writing tools, content management systems, and collaborative platforms (Teams, Slack, Asana).
• Leadership Presence: Confidence presenting to senior executives, clients, and external audiences.
• Adaptability: Ability to pivot quickly in response to shifting market trends, client priorities, or emerging technology.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As the Customer Storytelling Lead, you will have access to:

• Executive mentorship programs that connect you with senior leaders across the firm.
• Annual learning stipend for conferences, certifications, or advanced AI‑tool training.
• Opportunities to lead cross‑functional initiatives that influence product development and go‑to‑market strategies.
• Pathways to senior leadership roles such as Director of Narrative Strategy, VP of Content Experience, or Chief Storytelling Officer.

Work Environment & Culture at brighthush

We believe that great stories begin with great people. At brighthush, you will thrive in a culture that values:

• Innovation: A forward‑thinking mindset that encourages experimentation with AI, data, and new media formats.
• Inclusivity: Diverse perspectives are celebrated, and every voice is invited to shape our narrative.
• Flexibility: This role is fully remote, with the option to work from any location in the United States while staying connected through virtual collaboration hubs.
• Work‑Life Harmony: Generous paid time off, parental leave, and a supportive environment that respects personal commitments.
• Recognition: Regular acknowledgment of achievements through awards, spot bonuses, and public celebration of storytelling successes.

Compensation, Perks & Benefits

• Competitive Salary: USD 114,000 – 175,000 per year, commensurate with experience and expertise.
• Performance Bonuses: Annual incentive plans tied to storytelling program impact and business outcomes.
• Retirement Savings: 401(k) plan with company matching contributions.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus mental‑health resources.
• Generous Paid Time Off: Flexible PTO policy that encourages recharge and personal growth.
• Parental Leave: Extended paid leave for new parents, supporting families at every stage.
• Learning & Development: Access to online learning platforms, internal workshops, and industry conferences.
• Technology Stipend: Home‑office equipment allowance to create an optimal remote workspace.

How to Apply

If you are a visionary storyteller who thrives at the crossroads of creativity, data, and technology, we want to hear from you. Join brighthush and help shape the narratives that drive our clients’ success and elevate our brand in the marketplace.

Submit your resume, a portfolio of your most impactful customer stories, and a brief cover letter outlining how you would build a world‑class storytelling program at brighthush.

We look forward to discovering the stories you’ll bring to life.