Customer Solutions Engineer
Customer Solutions Engineer (Remote) Salary: $110,000–$180,000 per year Equity: 0.01%–0.10% Employment Type: Full-time Location: New York, San Francisco, South Bay Area, Los Angeles, Boston, Seattle, Texas, Chicago, Washington, DC, Denver, Florida, Minnesota, and Sacramento. Visa sponsorship and transfers are available for qualified candidates, including H-1B and TN.
About the Role
We’re looking for a smart, customer-focused generalist to become an expert on our B2B product, Agave. You’ll lead sales demos, manage customer onboarding and implementation, and build strong customer relationships. Working directly with the co-founder/CEO and engineering team, you’ll help scale customer success as the company grows rapidly.
Key Responsibilities
Lead customer discovery calls, sales demos, and technical discussions. Manage customer onboarding and implementation from sales handoff to completion. Configure the product to meet customer needs and train users on its features and integrations. Manage multiple implementations simultaneously, tracking timelines, milestones, and risks. Troubleshoot technical issues and coordinate solutions with product and engineering teams. Develop onboarding documentation, FAQs, demo materials, and scalable processes. Identify customer feedback, retention risks, and opportunities for expansion. Improve onboarding workflows, automation, and performance tracking. Requirements 3–7 years of experience in customer success, technical solutions, implementation, integrations, or startup operations. At least 1 year at a VC-backed startup or an otherwise elite company. Experience working directly with customers, vendors, or other external stakeholders. Strong project management, organizational, and problem-solving skills. Ability to troubleshoot systematically and learn technical concepts quickly. Confident communication skills and the ability to manage complex customer situations. A four-year bachelor's degree from a reputable U.S. or Canadian university. Previous startup experience or a clear interest in joining an early-stage company.
Preferred Qualifications
Experience delivering SaaS demos and implementing B2B software. Familiarity with the construction industry or accounting concepts. Proficiency in SQL or JSON. A technical degree or strong academic background.