Remote Customer Service Representative – Automotive After‑Sales Support – Indiana Residents – 3+ Years Experience – Join brighthush

About brighthush

brighthush is a leading global service provider that empowers Fortune 500 companies and high‑profile institutions with world‑class customer experience solutions. With a heritage that dates back to 1863, brighthush has evolved into a trusted partner for automotive after‑sales support, event management, trade show fabrication, and custom exhibit installations. Our mission is to deliver seamless, data‑driven service experiences that keep customers satisfied and brands thriving. Whether you’re a seasoned customer‑service professional or a motivated newcomer, brighthush offers a vibrant, inclusive culture where innovation, collaboration, and personal growth are at the heart of everything we do.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, remote‑first team that serves a diverse portfolio of global clients, including automotive leaders, museums, schools, and large corporate accounts. We believe that the best ideas come from people who feel empowered, supported, and recognized. That’s why we invest heavily in:

• Continuous learning and professional development programs
• Mentorship and coaching from senior leaders
• A culture of transparency, respect, and accountability
• Flexible work arrangements that let you balance life and career
• A comprehensive benefits package that covers health, wellness, and financial security

Position Overview

We’re looking for a Remote Customer Service Representative who will serve as the primary point of contact for automotive after‑sales inquiries. In this role, you’ll connect car owners with dealership service teams, resolve service requests, research technical questions, document every interaction, and manage cases through to resolution—all while maintaining a positive, upbeat attitude. This position is open to U.S. residents, with a particular focus on candidates from Indiana who can bring local knowledge and a strong sense of community to the role.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound communications—including phone calls, live chat, email, and other digital channels—to provide timely, accurate solutions to vehicle owners’ after‑sales concerns.
• Case Management: Log, track, and close cases using our web‑based ticketing system, ensuring each step of the resolution process is documented and compliant with internal SOPs.
• Research & Problem Solving: Utilize internal knowledge bases, dealer portals, and AI‑powered tools to research technical questions and recommend appropriate actions.
• Documentation: Record detailed, clear, and concise notes for every interaction, ensuring that all relevant information is captured for future reference.
• Collaboration: Work closely with dealership service teams, parts specialists, and senior support staff to coordinate solutions and follow‑ups.
• Quality Assurance: Participate in regular quality reviews, provide feedback on process improvements, and maintain high customer satisfaction scores.
• Continuous Improvement: Identify recurring issues or bottlenecks and propose actionable solutions to enhance the customer experience.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Communications, Business, or a related field is a plus.
• Minimum of 3 years of customer‑service experience in a call center, retail, hospitality, or similar environment.
• Proven ability to handle high‑volume, multi‑channel interactions with professionalism and empathy.
• Strong written and verbal communication skills, with the ability to explain complex information in simple terms.
• Typing speed of at least 25 words per minute and high proficiency with web browsers and multiple tabs.
• Comfortable using AI tools, knowledge‑base systems, and CRM platforms.
• Excellent multitasking and time‑management skills, with the ability to prioritize competing demands.
• Dependable, self‑motivated, and able to work independently in a remote setting.

Preferred Qualifications

• Experience in automotive after‑sales support or dealership operations.
• Familiarity with automotive parts, service schedules, and warranty processes.
• Knowledge of customer‑experience metrics such as CSAT, NPS, and first‑contact resolution.
• Experience with AI‑powered chatbots or virtual assistants.
• Previous remote work experience with a distributed team.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and a passion for delivering exceptional service.
• Problem‑Solving: Analytical thinking and the ability to troubleshoot issues quickly and accurately.
• Communication: Clear, concise, and professional communication across all channels.
• Adaptability: Comfortable with changing priorities and evolving processes.
• Team Collaboration: Willingness to collaborate with cross‑functional teams and share knowledge.
• Tech Savvy: Proficiency with CRM systems, knowledge bases, and AI tools.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. We offer:

• Structured career ladders for customer‑service professionals, from Associate to Senior Specialist and Manager.
• Access to internal training programs, including technical automotive modules, customer‑experience best practices, and leadership development.
• Mentorship from senior leaders who have a track record of success in the automotive and service‑industry sectors.
• Opportunities to transition into related roles such as Service Operations Analyst, Customer Experience Manager, or Product Support Lead.
• Cross‑functional projects that expose you to new technologies, processes, and business units.

Work Environment & Culture

brighthush embraces a remote‑first culture that values flexibility, autonomy, and work‑life balance. Our team members enjoy:

• Fully equipped home‑office stipends to create a productive workspace.
• Regular virtual team‑building events, including game nights, wellness challenges, and skill‑sharing sessions.
• Open communication channels—Slack, Teams, and weekly all‑hands meetings—to keep everyone aligned.
• A culture that celebrates diversity, inclusion, and continuous learning.
• Clear career progression paths and transparent performance metrics.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction and case‑resolution metrics.
• Health, dental, and vision insurance plans with employer contributions.
• Prescription drug coverage and a flexible spending account (FSA).
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Life and disability insurance, both short‑term and long‑term.
• 24/7 telehealth access via Teladoc and a nurse help desk.
• Wellness programs that reward annual check‑ups and support tobacco cessation and chronic‑condition management.
• Employee assistance programs covering financial, legal, and estate planning.

How to Apply

If you’re ready to bring your customer‑service expertise to a forward‑thinking, remote‑first organization that values innovation and impact, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this job at brighthush

Closing Statement

At brighthush, we believe that every interaction is an opportunity to build lasting relationships and create memorable experiences. As a Remote Customer Service Representative, you’ll be at the forefront of that mission—helping vehicle owners navigate their after‑sales journey with confidence and care. If you’re passionate about customer service, thrive in a fast‑paced environment, and want to grow your career in a supportive, innovative setting, we encourage you to apply today. Join us and help shape the future of automotive after‑sales support.