Customer Solutions Specialist (Remote) 8 : 30 AM - 5 PM PST / PDT

Job DescriptionJob SummaryPlease take the opportunity to fill out the following questionnaire to assist us in assessing your application.Please note that filling out this questionnaire is not an application for the role :Customer Solutions QuestionnaireShift :8 :AM - 5 PM Pacific Time or local time zone equivalent, Monday through FridayDay Training Period :6 :AM - 3 PM Pacific Time or local time zone equivalent, Monday through FridayThe Customer Solutions Specialist position is an action-oriented role where critical thinking is required to assist customers by utilizing multiple software tools to navigate customer accounts, research questions, solve problems, and communicate effective solutions.Culture is important to us; we stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country every day.Remote Work QualificationsAccess to a reliable and secure high-speed internet connection.Cable or fiber internet connections (at least mbps download / mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.Access to a home router and modem.A dedicated home office space that is noise- and distraction-free.The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).A valid, physical address (apartment, suite, etc.).PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.The desire and ability to work and communicate with other team members via chat, webcam, etc.Legal residents of one of the following states :(AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).ResponsibilitiesUse best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business modelEnsure that customers always have the most complete and up-to-date information about the status of their ordersSwitch tasks as needed based on the current needs of the departmentPartner with other departments within and outside of Customer Solutions to support both the customer and the companyApproach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolutionReceive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilitiesFoster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the companyBe flexible and adapt to change as we continue to grow as a companyRegularly connect via video for one-on-one meetings as well as team meetingsContinue to invest in your own learning and training to enhance your abilities in the roleProvide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mailwith the goal of an excellent customer experience, enhanced customer loyalty, and increased business salesPhysical RequirementsWork is performed while sitting / standing and interfacing with a personal computer.Requires the ability to communicate effectively using speech, vision, and hearing.Requires the regular use of hands for simple grasping and fine manipulations.Requires occasional bending, squatting, crawling, climbing, and reaching.Requires the ability to occasionally lift, carry, push, or pull medium weights, up to lbs.QualificationsExperienceProficiency with Office (Outlook, Word, Excel, PowerPoint) and Windows system / internet navigation requiredExcellent verbal and written communication skills; conversational fluency in English requiredWords Per Minute (WPM) typing speed requiredConsistent mbps download / mbps upload internet speeds are requiredThe ability to work a training schedule of 9 :AM - 6 PM ET or local time zone equivalent, Monday through Friday, during the -day onboarding periodThe ability to work :AM - 8 PM ET or local time zone equivalent, Monday through Friday, after the -day onboarding periodEducationThis role does not require a degree.We value relevant skills and experience and alignment with our core values above all else.Desired Traits & SkillsAbility to communicate via phone, chat, and e-mail in a fast-paced environmentAbility to manage multiple priorities and tasks at one timeAbility to understand and adapt to a of variety of personalities and communication styles both inside and outside of the companyAbility to work on a team and independentlyAbility to follow through and meet deadlinesDemonstrated ability to think critically and solve complex problems efficiently and effectivelyAn internal drive to succeed and a desire to learn and growA concern for helping others and doing the right thing by themInnovation and the ability to challenge the status quoOne Part of the Bigger PictureWebstaurantStore's parent company, Clark Associates, has made the Central Penn Business Journal's list of Top Fastest Growing Companies in Pennsylvania for 9 years in a row.The base of Clark's success comes from four key directives :Hiring great people, creating value for customers, and investing in employees and their communities.These pillars drive each of Clark Associates' multi-million-dollar businesses forward, including WebstaurantStore and other industry-leading names like , Clark Food Service Equipment, The Restaurant Store, and Clark National Accounts.Are You Ready?Entrepreneurial Spirit, Doing the Right Thing, and having a Passion for Excellence are the driving forces behind WebstaurantStore's Customer Solutions team.Making things better for our customers is our goal every single day.Achieving that goal means working with others to find solutions for the greater good, never settling for mediocrity, and using failure as an opportunity to grow.If that sounds like a mission you're ready to be a part of, we'd love to discuss this role with you further, and we're excited to meet you!Never heard of us? That's okay! We love sharing our stories.WebstaurantStore About UsVideo Message from LeadershipClark Associates Timeline Parent Company Check us out on :LinkedInInstagramFacebookYouTubeTikTokPinterestX / TwitterHiring ProcessPlease take the opportunity to fill out the following questionnaire to assist us in assessing your application.Please note that filling out this questionnaire is not an application for the role :Customer Solutions Questionnaire.