Customer Solutions Specialist – Remote, Full‑Time, High‑Impact Service & Order Management Excellence at brighthush

Welcome to brighthush – Where Innovation Meets Service

At brighthush, we’re more than a distribution company; we’re a catalyst for success in the restaurant, HVAC, and appliance parts sectors. With a reputation for reliability, cutting‑edge technology, and a relentless focus on customer satisfaction, we empower businesses of every size—from intimate diners to sprawling hospitality chains—to thrive. Our mission is simple yet powerful: equip our partners with the tools, knowledge, and support they need to excel in a rapidly evolving marketplace.

Why a Career at brighthush is a Game‑Changer

Imagine working for a forward‑thinking organization that values your expertise, encourages continuous learning, and rewards innovation. At brighthush, you’ll enjoy:

• Fully Remote Flexibility: Work from anywhere in the United States while maintaining a healthy work‑life balance.
• Clear Advancement Pathways: Progress from Customer Solutions Specialist to Senior Specialist, Team Lead, or Operations Manager.
• Robust Development Programs: Structured onboarding, mentorship, and annual learning budgets.
• Inclusive Culture: A community built on trust, transparency, and shared commitment to excellence.

Key Responsibilities – Your Day‑to‑Day Impact

• Customer Interaction: Serve as the frontline advocate for our clients via phone, email, and chat, delivering timely, accurate, and courteous support.
• Order Management: Process orders with precision—verifying product details, pricing, and delivery schedules to ensure flawless execution.
• Problem Resolution: Diagnose and resolve product or service issues, escalating complex cases to the appropriate internal teams when necessary.
• Product Knowledge: Maintain an in‑depth understanding of our catalog, including specifications, compatibility, and inventory status.
• Data Entry & Reporting: Record customer interactions, order details, and follow‑up actions accurately in our CRM and ERP systems.
• Continuous Improvement: Identify process gaps and propose enhancements that elevate customer satisfaction and operational efficiency.
• Cross‑Functional Collaboration: Partner with sales, logistics, and technical teams to ensure seamless order fulfillment and a superior customer experience.
• Performance Tracking: Monitor key metrics—response time, resolution rate, and customer satisfaction scores—and report findings to leadership.

Essential Qualifications – What We Expect

• Minimum of 1 year of customer service experience, preferably in a technical or B2B environment.
• Fluent in English, both written and spoken.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new software tools.
• Reliable high‑speed internet connection and a quiet workspace suitable for remote work.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, with a focus on clarity, empathy, and professionalism.
• Self‑motivated, proactive, and able to work independently while collaborating with cross‑functional teams.
• Basic understanding of inventory management and supply chain principles.

Preferred Qualifications – Bonus Points

• Experience in the restaurant, HVAC, or appliance parts industry.
• Knowledge of order‑processing systems or ERP platforms.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Multilingual abilities beyond English.
• Familiarity with CRM and ERP software such as Salesforce, SAP, or Oracle.

Skills & Competencies – What Makes You Thrive

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Aptitude: Quick learner who can navigate complex product information and software tools.
• Problem‑Solving: Analytical thinker who can diagnose issues and propose effective solutions.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast‑paced environment.
• Team Collaboration: Comfortable working with sales, logistics, and technical teams to achieve shared goals.
• Adaptability: Comfortable with evolving processes, new technologies, and changing customer needs.
• Data‑Driven Decision Making: Comfortable using data to identify trends, measure performance, and drive improvements.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent from the ground up. As a Customer Solutions Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior specialists and managers who share their expertise and career insights.
• Clear performance metrics that open pathways to promotions into senior specialist roles, team leadership, or cross‑functional positions such as Sales Support, Operations, or Product Management.
• Annual learning budgets for certifications, conferences, or courses that align with your career aspirations.
• Regular feedback sessions and career development plans tailored to your strengths and interests.
• Opportunities to lead special projects, process improvement initiatives, or new product launches.

Work Environment & Culture – A Remote Community That Thrives

Our culture is built on trust, transparency, and a shared commitment to excellence. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual team huddles to share wins, challenges, and updates.
• Monthly all‑hands meetings featuring leadership insights, product launches, and employee spotlights.
• Quarterly virtual retreats that combine team building, wellness activities, and skill‑sharing workshops.
• Open‑door communication channels where every voice is heard and valued.
• A flexible work schedule that respects personal commitments while ensuring coverage during core business hours.
• Access to a digital collaboration hub with chat, video, and project management tools.

Compensation & Benefits – We Value Your Contribution

We offer a competitive salary range of USD 37,356 – 50,398 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• 401(k) plan with company matching to help you build long‑term financial security.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Comprehensive health, dental, and vision insurance plans.
• Flexible spending accounts (FSA) and health savings accounts (HSA) to manage medical expenses.
• Parental leave policy that supports new parents with paid time off and flexible return‑to‑work options.
• Employee assistance program (EAP) for mental health and well‑being support.
• Annual performance bonuses and spot awards for exceptional contributions.
• Professional development stipend and access to online learning platforms.
• Wellness resources, including virtual fitness classes and mindfulness sessions.

Remote Work Locations – Anywhere in the U.S.

As a fully remote role, you can work from anywhere in the United States. We currently support remote employees based in Litchfield Park, Plattsburgh, and Fort Wayne, but we welcome candidates from any U.S. location who meet the technical and scheduling requirements.

Schedule & Training – Your Onboarding Journey

Work Hours: Monday‑Friday, 11:00 a.m. – 8:00 p.m. EST (flexible within core coverage windows). Training Period: Monday‑Friday, 10:00 a.m. – 7:00 p.m. EST during the first month to ensure you’re fully equipped to handle customer interactions and order processing.

How to Apply – Take the Next Step

Ready to elevate your career and make a tangible impact from the comfort of your own home? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your skills and passion can help us deliver outstanding service to our customers.

Apply to this position now

Closing Statement – Join a Community of Innovators

At brighthush, we’re not just filling a role; we’re building a community of dedicated professionals who thrive on solving real‑world challenges and delivering exceptional value to our clients. If you’re eager to grow, innovate, and make a tangible impact from the comfort of your own home, we invite you to apply today. Let’s shape the future of the restaurant equipment, HVAC, and appliance parts industry together.