Experienced German‑Speaking Customer Success Representative – Remote, Full‑Time – Drive Client Success, Upsell Growth, and Innovation for brighthush’s Global Dental Technology Platform

About brighthush

brighthush is a pioneering force at the crossroads of dentistry and technology. Founded in 2015, we have grown from a nimble startup into a global platform that powers over 3,000 dental practices in more than 30 countries. Our mission is simple yet transformative: democratize access to cutting‑edge dental technology and create a seamless, patient‑centric experience for every practice we serve. We blend AI‑powered scheduling, real‑time analytics dashboards, and secure patient communication portals with a relentless commitment to service excellence. The result is a platform that lets clinicians focus on patient care while we streamline workflows, enhance revenue streams, and elevate clinical outcomes.

At brighthush, we thrive on transparency, collaboration, and continuous innovation. Every team member is encouraged to bring fresh ideas, experiment boldly, and learn relentlessly. Our global footprint—offices in Germany, the United States, and the United Kingdom—combined with a fully distributed workforce, keeps us agile, responsive, and deeply connected to the needs of our diverse client base.

Why Join brighthush?

• Impactful Work: Your role will directly influence the success of dental professionals who rely on our platform to deliver high‑quality care.
• Remote Flexibility: Work from anywhere in Germany while staying connected to a vibrant, distributed team.
• Career Growth: We invest heavily in professional development—mentorship programs, internal training, and clear promotion pathways.
• Inclusive Culture: Diversity, equity, and inclusion are core values. We celebrate different perspectives and foster a supportive environment.
• Competitive Compensation: A base salary of €36,000–€39,000 per year, complemented by performance bonuses, health benefits, and a generous vacation policy.

Key Responsibilities

As a Customer Success Representative at brighthush, you will be the frontline advocate for our clients, ensuring they achieve maximum value from our solutions. Your day‑to‑day activities will include:

• Providing proactive, personalized support to German‑speaking dental practices via phone, email, and live chat.
• Managing a portfolio of accounts, conducting regular check‑ins, and identifying upsell or cross‑sell opportunities.
• Diagnosing and resolving technical or functional issues, escalating complex problems to engineering or product teams when necessary.
• Documenting interactions in our CRM system, maintaining accurate records of customer feedback, usage patterns, and support tickets.
• Collaborating with the Sales, Product, and Marketing teams to relay customer insights that shape roadmap decisions.
• Creating and delivering training materials, onboarding guides, and best‑practice webinars for new and existing clients.
• Measuring and reporting on key success metrics such as Net Promoter Score (NPS), churn rate, and customer lifetime value.

Essential Qualifications

• 2–5 years of experience in customer support, client care, or account management within a SaaS or technology environment.
• Fluent in German (written and spoken) with excellent communication skills; proficiency in English is a plus.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Experience using CRM platforms (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk, Freshdesk).
• Ability to work independently in a remote setting, managing time effectively and meeting deadlines.
• High level of professionalism, empathy, and resilience when handling challenging situations.

Preferred Qualifications

• Background in the dental or health‑care industry, with an understanding of clinical workflows and regulatory requirements.
• Experience with data analysis tools (Excel, Tableau, Power BI) to interpret usage metrics and generate actionable insights.
• Knowledge of SaaS metrics such as Monthly Recurring Revenue (MRR), churn, and customer health scoring.
• Previous involvement in product beta testing or user research initiatives.
• Certification in customer success or account management (e.g., SuccessHACKER, CSF).

Key Skills & Competencies

• Communication: Clear, concise, and persuasive communication across multiple channels.
• Technical Aptitude: Comfortable navigating software interfaces, troubleshooting issues, and learning new tools quickly.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend improvements.
• Collaboration: Works seamlessly with cross‑functional teams—Sales, Product, Engineering, Marketing—to deliver a unified customer experience.
• Adaptability: Thrives in a fast‑paced, evolving environment; embraces change and continuous learning.
• Empathy & Emotional Intelligence: Understands client pain points and responds with genuine care.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Success Representative, you will:

• Progress to a Senior Customer Success Manager role, overseeing larger accounts and leading a team of representatives.
• Transition into Product Management or Customer Experience leadership, leveraging your deep client insights.
• Participate in our internal “Innovation Lab,” where you can propose and pilot new features or processes.
• Attend industry conferences, webinars, and workshops—both virtual and in‑person—to stay ahead of dental tech trends.
• Benefit from a structured mentorship program, pairing you with senior leaders who guide your professional development.

Work Environment & Culture

brighthush’s culture is defined by:

• Transparency: Open communication channels, regular all‑hands meetings, and an accessible leadership team.
• Collaboration: Cross‑departmental projects, shared knowledge bases, and a “no silos” mindset.
• Flexibility: Remote work with flexible hours, allowing you to balance personal commitments while meeting client needs.
• Well‑being: Company‑sponsored wellness programs, mental health resources, and a focus on work‑life harmony.
• Innovation: A culture that rewards experimentation, celebrates failures as learning opportunities, and encourages continuous improvement.

Compensation, Perks & Benefits

• Base Salary: €36,000–€39,000 per year, commensurate with experience.
• Performance Bonus: Quarterly incentives tied to customer satisfaction and retention metrics.
• Health & Wellness: Comprehensive health insurance, dental coverage, and a wellness stipend.
• Paid Time Off: 30 days of vacation annually, plus public holidays and personal days.
• Professional Development: Annual budget for courses, certifications, and conference attendance.
• Technology Allowance: Home‑office stipend to set up a productive workspace.
• Team Events: Annual retreats, virtual team‑building activities, and holiday celebrations.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a dynamic tech environment, and want to make a tangible impact on dental practices worldwide, we would love to hear from you. Submit your application through the link below, and let’s explore how you can contribute to brighthush’s mission of transforming dental care.

Apply to this role at brighthush

Join brighthush Today!

Be part of a team that is redefining the intersection of technology and dental care. Your expertise will help shape the future of patient care, empower clinicians, and drive sustainable growth for our clients. Apply now and start your journey with brighthush—a place where your voice matters, your growth is prioritized, and your work makes a real difference.