Customer Success Associate – Remote (Philippines) – Lead Client Growth, Retention, and Satisfaction at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide to deliver seamless, data‑driven customer experiences. With a portfolio that spans cloud‑based CRM solutions, AI‑enhanced analytics, and omnichannel engagement tools, we help our clients turn every interaction into a lasting relationship. Our mission is simple: to illuminate the path to customer delight by combining cutting‑edge technology with a people‑first culture.

Operating from a global network of remote hubs, brighthush thrives on collaboration, agility, and a relentless focus on outcomes. We believe that the best ideas come from diverse teams working together, and we are committed to creating an inclusive environment where every voice is heard and every contribution matters.

Why Join brighthush?

• Impactful Work – Your day‑to‑day will shape the experience of thousands of clients, directly influencing satisfaction scores and retention rates.
• Flexible Remote Culture – Work from anywhere in the Philippines with a flexible schedule that respects your personal commitments.
• Career Growth – We invest in your professional development through mentorship, training programs, and clear pathways to senior roles in client operations, account management, and product strategy.
• Collaborative Environment – Join a cross‑functional team that values transparency, continuous improvement, and a shared sense of purpose.
• Competitive Compensation & Perks – Receive a market‑aligned salary, performance bonuses, health and wellness benefits, and access to our employee‑discount program.

Key Responsibilities

As a Customer Success Associate at brighthush, you will be the linchpin between our clients and the internal teams that deliver our solutions. Your responsibilities will include:

• Client Advocacy – Serve as the primary point of contact for all client inquiries, ensuring a smooth, personalized experience.
• Case Management – Monitor, prioritize, and resolve support tickets, guaranteeing timely delivery in line with agreed Service Level Agreements (SLAs).
• Documentation & Reporting – Review and maintain accurate client documentation, generate status reports, and provide actionable insights to stakeholders.
• Escalation Handling – Own first‑level escalations, coordinate with technical and product teams, and communicate resolutions to clients promptly.
• Process Improvement – Identify bottlenecks in client workflows, propose enhancements, and collaborate on the implementation of best practices.
• Client Onboarding & Training – Guide new clients through the onboarding journey, ensuring they are equipped to use our platform effectively.
• Feedback Loop – Collect client feedback, translate it into product and service improvements, and champion the client voice within brighthush.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Commerce, or a related field.
• 1–2 years of experience in a client‑facing role, preferably in account support, operations, or customer engagement.
• Proven ability to manage multiple concurrent requests without compromising quality.
• Strong organizational skills, with meticulous attention to detail in documentation and reporting.
• Excellent written and verbal communication skills in English (additional languages are a plus).
• Comfortable using CRM systems, ticketing platforms, and basic spreadsheet tools.
• Valid NBI Clearance (required for the interview process).

Preferred Qualifications & Backgrounds

• Experience in client operations or engagement associate roles.
• Background in account coordination or support for external stakeholders.
• Previous exposure to customer support with ownership beyond ticket resolution.
• Familiarity with SaaS products and cloud‑based customer success platforms.
• Proactive mindset with a passion for continuous learning and improvement.

Core Skills & Competencies

• Communication – Articulate complex ideas clearly and adapt tone to diverse audiences.
• Customer‑Centricity – Anticipate client needs, empathize with challenges, and deliver solutions that exceed expectations.
• Problem‑Solving – Analyze issues, identify root causes, and implement effective resolutions.
• Collaboration – Work seamlessly with cross‑functional teams, fostering a culture of shared success.
• Time Management – Prioritize tasks, meet deadlines, and maintain high productivity in a fast‑paced environment.
• Adaptability – Thrive in a dynamic setting, quickly adjusting to new processes, tools, and client demands.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Success Associate, you will have access to:

• Mentorship from seasoned customer success leaders.
• Structured learning paths covering product knowledge, advanced CRM techniques, and leadership skills.
• Opportunities to transition into senior client success roles, account management, or product strategy positions.
• Participation in cross‑departmental projects that influence product roadmap and customer experience initiatives.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You will enjoy:

• Flexible working hours that accommodate your personal life.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture that celebrates wins, learns from setbacks, and continuously seeks improvement.
• Access to a digital collaboration suite that keeps you connected with teammates across time zones.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive salary that reflects the value you bring to our clients and brighthush. In addition:

• Performance‑based bonuses tied to client satisfaction metrics.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee discount program for our products and partner services.
• Continuous learning stipend for courses, certifications, and conferences.

Equal Opportunity Statement

brighthush is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, ethnicity, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

Ready to Shine with brighthush?

If you are passionate about delivering exceptional client experiences, thrive in a fast‑paced environment, and want to grow your career in a supportive, innovative setting, we want to hear from you. Join brighthush and help us illuminate the path to customer success for businesses around the globe.

Apply now and become a key player in our mission to transform customer relationships into lasting partnerships.