Seasoned Customer Experience Coordinator – Retail Excellence & Front‑End Leadership Specialist – Elevate Guest Journeys at brighthush

Welcome to brighthush – Where Value Meets Experience

brighthush is more than a retailer; it’s a global movement that redefines how consumers discover, shop, and feel about premium products at unbeatable prices. With a footprint spanning over 1,000 stores across North America, Europe, and Asia, we blend cutting‑edge technology, data‑driven merchandising, and a relentless focus on customer delight. As a Fortune 100 leader in the off‑price retail sector, brighthush is committed to fostering an inclusive, collaborative, and growth‑oriented environment where every team member can thrive, innovate, and leave a lasting impact on the industry.

Why brighthush is the Ideal Place for Your Next Career Move

At brighthush, we believe that the customer experience is the heartbeat of our business. Our culture is built on four core pillars: Customer Obsession, Teamwork, Integrity, and Innovation. These values guide everything from the way we design store layouts to how we develop new loyalty programs. Working here means you’ll be part of a vibrant, fast‑paced team that embraces change, celebrates success, and continuously pushes the boundaries of retail excellence.

About the Role: Customer Experience Coordinator

The Customer Experience Coordinator is the linchpin that ensures every guest interaction reflects brighthush’s commitment to excellence. You will set the tone for front‑end service, lead a high‑performing team, and drive initiatives that elevate the customer journey. This role blends people leadership, operational oversight, and strategic thinking to create memorable shopping experiences that turn first‑time visitors into lifelong advocates.

Key Responsibilities

• Customer Experience Leadership: Champion a world‑class customer experience by setting the tone for front‑end service, ensuring every guest feels welcomed, valued, and satisfied.
• Team Management: Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and providing real‑time coaching to maintain high service standards.
• Training & Mentorship: Design and deliver training programs that focus on personalized customer interactions, loyalty program promotion, and front‑end best practices.
• Operational Excellence: Ensure Associates execute tasks in line with the store plan, prioritize effectively, and maintain a clean, organized, and safe retail environment.
• Customer Issue Resolution: Address and resolve customer concerns promptly, turning potential complaints into opportunities for loyalty and repeat business.
• Communication & Collaboration: Maintain clear, accurate communication with store management and Associates, providing progress updates and constructive feedback.
• Compliance & Safety: Enforce all labor laws, store policies, and safety protocols, fostering a culture of honesty, integrity, and confidentiality.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage to support the store’s revenue goals.
• Loss Prevention Support: Participate in shrink reduction initiatives, working closely with loss prevention teams to safeguard merchandise and store assets.
• Continuous Improvement: Identify opportunities to enhance customer experience, operational efficiency, and team performance, and implement actionable solutions.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating others.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Proficiency in POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a proven track record of improving customer satisfaction scores.
• Knowledge of loyalty program mechanics and the ability to drive enrollment and usage.
• Background in loss prevention or inventory control.
• Leadership training or certification in retail management.
• Fluency in additional languages to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong analytical skills to interpret sales data, customer feedback, and performance metrics.
• Adaptability and resilience in the face of changing priorities and unexpected challenges.
• Team‑building and conflict‑resolution abilities.
• Proficiency in Microsoft Office Suite and retail management software.
• Time‑management skills that balance operational duties with coaching responsibilities.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee has the potential to grow. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store‑level or regional management roles.
• Mentorship from senior leaders who share their expertise and guide your career trajectory.
• Cross‑functional training in merchandising, inventory management, and loss prevention.
• Opportunities to lead special projects, such as store redesigns or new program rollouts.
• Annual performance reviews that align your goals with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and energetic work environment. Our core values—customer focus, teamwork, integrity, and innovation—are reflected in every interaction, from the front‑end to the back‑office. Employees enjoy:

• Open communication channels with leadership and peers.
• Regular team‑building events, both in‑store and virtual.
• A culture that celebrates diversity and encourages diverse perspectives.
• Recognition programs that reward outstanding performance and customer service excellence.
• Flexibility to balance work and personal life through a supportive scheduling system.

Compensation, Perks & Benefits

Starting pay for this role ranges from $19.00 to $19.50 per hour, with actual compensation determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:

• Employee discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental and emotional support.
• Health, dental, and vision insurance (for eligible employees).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death coverage.
• Auto and home insurance discounts.
• Scholarship program for employees and their families.
• Employee referral bonuses.
• Access to a corporate credit union and financial wellness resources.

All benefits are subject to eligibility criteria and may change over time. For more detailed information, please contact your brighthush representative.

Location & Schedule

Location: 45 Hadjis Way, brighthush Store 1319 Lake Placid, NY

Schedule: Flexible, including nights, weekends, and holidays. We value work‑life balance and strive to accommodate your personal commitments whenever possible.

How to Apply

If you’re ready to elevate the customer experience, lead a high‑performing team, and grow your career at a leading retail brand, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to This Job

brighthush’s Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. brighthush also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the heart of our retail operations, shaping the way customers interact with our brand and driving the success of our stores. This role offers a unique blend of leadership, customer service, and operational excellence—an ideal platform for ambitious professionals who thrive in a dynamic, people‑centric environment.

Ready to make a difference? Apply today and start your journey with brighthush, where your passion for service meets endless opportunities for growth.