Customer Success Champion – Remote, Florida – Full‑Time, Seasonal – Empowering Clients with Brighthush’s Innovative Digital Solutions

About Brighthush

Brighthush is a forward‑thinking technology partner that delivers cutting‑edge digital experiences to consumers and businesses across the United States. With a mission to transform the way people connect with information, we blend data‑driven insights, creative storytelling, and robust cloud infrastructure to create products that delight and empower our users. Our culture is built on curiosity, collaboration, and a relentless focus on customer value. Whether you’re a seasoned professional or just starting your career, Brighthush offers a dynamic environment where your ideas can shape the future of digital media.

Why Join Brighthush as a Customer Success Champion?

At Brighthush, we believe that every interaction with a customer is an opportunity to create lasting impact. As a Customer Success Champion, you will be the frontline advocate for our clients, ensuring they receive the support, guidance, and resources they need to thrive with our products. This role is ideal for individuals who thrive in fast‑paced, remote settings, enjoy problem‑solving, and are passionate about building strong, trust‑based relationships.

Key Responsibilities

• Customer Inquiry Resolution: Handle inbound calls, emails, and chat requests from a diverse client base, diagnosing issues and providing timely, accurate solutions.
• Sales Enablement Support: Collaborate with the sales team to identify upsell opportunities, share product insights, and contribute to the closing of new business.
• Interaction Documentation: Log all customer interactions in Salesforce, ensuring data integrity and enabling cross‑functional teams to access real‑time insights.
• Process Improvement: Identify recurring pain points, propose enhancements to support workflows, and participate in the continuous refinement of our knowledge base.
• Team Collaboration: Attend weekly huddles, share best practices, and mentor new hires on customer success protocols.

Essential Qualifications

• High school diploma or GED (college coursework or a bachelor’s degree is a plus).
• Minimum of 2 years of customer service or call center experience, preferably in a SaaS or technology environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) and Salesforce.
• Strong written and verbal communication skills in English.
• Reliable high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload) and a dedicated, quiet home office space.
• Ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote setting.

Preferred Qualifications

• Experience with customer success metrics (CSAT, NPS, churn analysis).
• Knowledge of data analytics tools such as Power BI or Tableau.
• Previous exposure to the media and communications industry.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Core Skills & Competencies

• Problem‑Solving: Ability to diagnose complex issues and develop creative solutions.
• Empathy & Active Listening: Understanding customer perspectives and responding with genuine care.
• Technical Aptitude: Quick learner of new software and platforms.
• Data‑Driven Decision Making: Comfortable interpreting metrics to drive improvements.
• Collaboration: Works seamlessly with cross‑functional teams (sales, product, engineering).

Career Growth & Learning Opportunities

Brighthush is committed to nurturing talent. As a Customer Success Champion, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training on product updates, industry trends, and advanced customer success strategies.
• Clear career pathways to roles such as Senior Customer Success Manager, Customer Success Lead, or Product Specialist.
• Participation in cross‑departmental projects that influence product roadmap and customer experience.

Work Environment & Culture

Our remote workforce spans across Florida and beyond, united by a shared commitment to excellence. Brighthush fosters:

• Flexible work hours that accommodate personal commitments.
• A virtual community with monthly team events, hackathons, and wellness challenges.
• Transparent communication channels and an open‑door policy with leadership.
• A culture that celebrates diversity, inclusion, and continuous learning.

Compensation & Benefits

While the base salary for this role is set at USD 41,600 per year, Brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, dental, and vision insurance (including telehealth services).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Annual performance bonuses and recognition programs.

How to Apply

Ready to make a difference and grow your career with Brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and customer delight.

Apply to Brighthush Today

Join Brighthush – Where Your Voice Shapes the Future of Digital Experience

At Brighthush, we’re not just building products; we’re building relationships. If you’re a proactive, customer‑centric professional eager to thrive in a remote, high‑energy environment, we want to hear from you. Bring your expertise, your curiosity, and your passion for service, and let’s create extraordinary experiences together.