Senior Strategic Customer Success Manager – Enterprise SaaS & HR Tech – Remote (US) – Drive Growth & Customer Success at brighthush

About brighthush

At brighthush, we’re redefining the way healthcare providers connect, collaborate, and thrive in a digital-first world. Our cloud‑native SaaS platform delivers end‑to‑end solutions that streamline operations, enhance patient care, and unlock new revenue streams. With a mission to empower every provider to focus on what matters most—patient outcomes—we combine cutting‑edge technology with a customer‑centric mindset. As a rapidly expanding player in the health‑tech ecosystem, brighthush is committed to fostering innovation, diversity, and continuous learning.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a culture that values curiosity, collaboration, and impact. Our remote‑first model gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant community of experts, thought leaders, and change makers. We invest heavily in professional development, offering access to industry conferences, internal mentorship programs, and a generous learning stipend. If you’re passionate about driving customer success in a fast‑paced SaaS environment, brighthush is the place to amplify your influence.

Key Responsibilities

• Enterprise Account Stewardship: Own a portfolio of high‑value enterprise accounts, ensuring they achieve their strategic objectives through proactive engagement and tailored success plans.
• Product Adoption & Enablement: Champion adoption of brighthush’s suite of tools by conducting training sessions, creating adoption roadmaps, and collaborating with product and engineering teams to surface user feedback.
• Business Reviews & Value Realization: Lead quarterly business reviews (QBRs) that highlight ROI, uncover upsell opportunities, and align on future milestones.
• Renewal & Expansion Leadership: Drive renewal negotiations, secure contract extensions, and identify cross‑sell and upsell opportunities that contribute to the company’s growth targets.
• Customer Advocacy & Feedback Loop: Serve as the voice of the customer within brighthush, translating insights into actionable product enhancements and service improvements.
• Data‑Driven Success Metrics: Track and analyze key performance indicators (KPIs) such as churn, NPS, adoption rates, and expansion revenue to inform strategy and forecast.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Support to ensure a seamless customer journey from onboarding to renewal.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, positioning the brand as a trusted advisor in healthcare SaaS.

Essential Qualifications

• Minimum 7 years of experience in Customer Success, with a proven track record in SaaS or HR tech environments.
• Demonstrated success in managing enterprise accounts, driving renewals, and identifying expansion opportunities.
• Strong consultative selling skills, with the ability to translate complex technical solutions into clear business value.
• Excellent communication and presentation abilities, comfortable speaking to C‑suite executives and cross‑functional teams.
• Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango).
• Self‑motivated, results‑oriented, and able to thrive in a remote, fast‑moving environment.
• Eligible to work in the United States without sponsorship.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field (preferred).

Preferred Qualifications

• Experience working with healthcare providers or in the broader health‑tech industry.
• Background in strategic account planning and enterprise sales cycles.
• Knowledge of healthcare regulations (HIPAA, HITECH) and data security best practices.
• Experience leading customer success teams or mentoring junior staff.
• Advanced analytical skills, with the ability to build dashboards and derive actionable insights.

Core Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Relationship Building: Proven talent for cultivating long‑term partnerships and earning trust at all organizational levels.
• Problem Solving: Strong analytical mindset to diagnose issues, propose solutions, and drive continuous improvement.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering results.
• Data Literacy: Comfortable working with metrics, dashboards, and data‑driven storytelling.
• Adaptability: Thrives in a dynamic environment, quickly adjusting priorities and strategies as market conditions evolve.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Strategic Customer Success Manager, you’ll have the chance to:

• Progress into Leadership Roles: Transition to Director or VP of Customer Success, shaping the organization’s vision and strategy.
• Cross‑Functional Mobility: Explore roles in Product Management, Sales Enablement, or Business Development, leveraging your deep customer insights.
• Continuous Learning: Access a curated learning portal, industry certifications, and a generous stipend for courses, conferences, and workshops.
• Mentorship & Coaching: Lead a team of Customer Success Specialists, fostering a culture of growth and high performance.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and empowerment. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in the U.S. with a fully supported home‑office setup.
• Inclusive Community: Diverse teams, inclusive hiring practices, and regular virtual town halls to keep everyone connected.
• Regular Hackathons & Innovation Days: Encourage creative problem solving and cross‑departmental collaboration.
• Wellness & Work‑Life Balance: Company‑sponsored wellness programs, mental health resources, and generous paid time off.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base Salary: $80,000 – $100,000 per year, commensurate with experience.
• Performance Bonus: Quarterly bonuses tied to account health, renewal rates, and expansion revenue.
• Equity: Eligible for company equity grants as part of the long‑term incentive plan.
• 401(k) Matching: 4% company match on employee contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Paid Time Off: Generous PTO policy, plus paid holidays and sick leave.
• Learning & Development: Annual learning stipend and access to industry conferences.
• Remote Work Support: Reimbursement for home‑office equipment and high‑speed internet.

How to Apply

If you’re ready to lead enterprise customer success, drive measurable growth, and shape the future of healthcare SaaS, we want to hear from you. Submit your application through our careers portal and join a team that values innovation, impact, and personal growth.

Join brighthush Today

At brighthush, you’ll find more than a job—you’ll discover a community of passionate professionals dedicated to transforming healthcare through technology. Bring your expertise, your curiosity, and your commitment to customer success, and help us build the next generation of healthcare solutions.