Customer Success Director
Company Description
Tyler Elevate Solutions partners with founder-led and growth-stage companies to align business strategy, leadership, and execution so organizations can scale with confidence. The firm helps leadership teams build scalable people operations, strengthen leadership capability, and improve organizational effectiveness. Services include designing practical talent and performance strategies, creating HR foundations for sustainable growth, implementing AI governance, and navigating organizational change. The focus is on solving the right business problems rather than simply implementing standard HR programs, enabling clients to bring clarity to complexity and align people with strategy. Role Description The Customer Success Director is a full-time, remote role responsible for leading customer success initiatives that drive satisfaction, retention, and long-term value for Tyler Elevate Solutions’ clients. This role oversees strategic account management, including onboarding, relationship building, and ongoing partnership with founder-led and growth-stage companies. The Customer Success Director will analyze client health metrics, anticipate risks, and develop plans to improve customer experience and outcomes. Day-to-day responsibilities include leading and mentoring a customer success team, collaborating with consulting and operations teams to align services with client goals, and creating customer feedback loops to inform product and service enhancements. The role also involves developing customer success playbooks, contributing to best practices, and representing the customer voice in internal strategic discussions.
Qualifications
Demonstrated ability to drive Customer Satisfaction and Customer Experience through structured processes and proactive engagement. Proven track record in Customer Retention and Account Management, including managing complex, strategic client relationships. Strong Team Leadership skills with experience building, coaching, and developing high-performing customer success or client services teams. Background in B2B professional services, consulting, or SaaS environments, preferably serving founder-led or growth-stage organizations. Excellent communication, relationship-building, and stakeholder management skills across executive and operational levels. Data-driven approach to measuring customer health, identifying trends, and informing decision-making and strategy. Ability to work effectively in a remote environment, managing priorities across multiple clients and projects. Bachelor’s degree in Business, Management, Communications, or a related field; advanced degree or relevant certifications are a plus.