Customer Success Manager

Customer Success Representative Are you passionate about helping people? Do you want to be the one who quickly onboards customers and then takes them to the next level? Are you commercial and goal-oriented, but always with a human approach? If your answer is 'YES!', then this job is for you! About Clevergig We are the number 1 software for on-demand planning, time tracking, and invoicing (Software as a Service, 'SaaS') in the Netherlands. Since 2022, we have merged with the company Beeple as part of the Visma group. Beeple and Clevergig remain two separate tools with their own responsible teams. Our main users are staffing and recruitment agencies, and of course, their flexworkers. We strive to add more functionality and further broaden Clevergig, to always be the solution for agencies that want to grow! What Does Customer Success Involve? As part of the Customer Success team, we ensure that our customers get the most out of Clevergig. This allows users to save time and focus on the growth of their business. It starts with helping onboard new customers. A good onboarding is the key to a success story. In addition, we maintain contact, signal opportunities, collect feedback, and follow up on it. Important qualities of a Customer Success employee are: empathetic, a good listener, proactive, and structured. Currently, we serve more than 180 customers. Therefore, there is a lot of room for input and ideas. Do you think something can be better? Want to try something new? We would love to hear it! What Does Your Day Look Like? You will be responsible for your own customers. This includes: Helping onboard Maintaining contact Upselling and cross-selling: signaling opportunities and acting on them Keeping customers informed of new product releases Providing first-line email support (we receive an average of 4-8 questions per day) Communicating difficult cases with the Product Team Collecting feedback What Makes You a Perfect Match? Dutch is your native language and you communicate clearly, both written and verbally. You can also make yourself well understood in English; our internal communication is in English. You come across as self-confident in a video call. You have at least two years of experience in Customer Success or Account Management. Higher education level is a plus, but not a must. We look at your qualities. You are service-oriented and enjoy helping people. Tech-savvy You do not shy away from challenges and like to show initiative. What Do We Offer? We work remotely. We have an office in Antwerp and meet regularly somewhere in the Netherlands or Belgium A market-conforming salary based on experience between €2,800 and €4,000 Pension plan where you can supplement as needed for your situation or wishes The freedom to determine where and when you work. This gives you responsibility and ownership. 32 vacation days We are looking for people with the same spirit... Our culture is open, straightforward, and result-oriented. This means as few unnecessary meetings as possible, so you have more time to do what you are good at! We are personal and always have a human approach. But we also grow quickly, so processes are not set in stone. We adjust and optimize continuously. We are looking for colleagues who are enthusiastic about this. Our core values are simplicity and freedom. And of course - especially for this role: Customer Obsession! Does This Sound Like You? Then send your motivation (preferably in a video, for example, with a tool like Loom) together with your CV to [email protected] We look forward to meeting you! Company values of Clevergig and Beeple At Clevergig and Beeple, we are committed to promoting a diverse and inclusive workplace where every person is valued and respected. We believe in the power of our diverse team and the unique perspectives it brings to our organization. Any form of racism, LGBTQ+phobia, xenophobia, and discrimination in any form is not tolerated in any way. We welcome individuals from all backgrounds to join our team and help us create a better, more inclusive future. We maintain a strict policy against supporting controversial positions regarding global conflicts, including the Russian invasion, and stand in solidarity with Ukraine. Our commitment to creating a safe and supportive environment is our top priority. Experience: 2 years required