Customer Success Manager

Company Description

Hubexo, formerly BuildCentral Group, delivers advanced data, insights, and software solutions to the global construction industry. The company focuses on project information, eTendering, product information, market intelligence, and specification services. With operations in more than 20 countries and a team of around 2,500 employees, Hubexo supports customers in selling more efficiently and building more sustainably. The company is committed to driving innovation in construction and empowering industry stakeholders with reliable, actionable information. Applicants can expect to join a growing, fast pace, international organization that values collaboration, innovation, and customer success. Role Description The Customer Success Manager is a full-time remote role responsible for supporting customers throughout their lifecycle and ensuring they gain maximum value from Hubexo’s solutions. Day-to-day tasks include onboarding new customers, providing product guidance, and proactively monitoring account health and usage. The role involves building strong relationships with key stakeholders, responding to customer inquiries, and coordinating with internal teams such as Sales, Product, and Support to resolve issues. The Customer Success Manager will analyze customer data to identify trends, risks, and opportunities, and drive customer retention through tailored success plans and regular business reviews. This position also contributes feedback to improve products, processes, and customer experience, while advocating for customer needs within the organization.

Qualifications

Strong customer satisfaction and customer service skills, with a focus on delivering a positive and consistent experience. Demonstrated relationship building and customer retention abilities to foster long-term partnerships. Solid analytical skills for interpreting customer data, identifying patterns, and developing insights-driven action plans. Excellent communication, presentation, and interpersonal skills to engage diverse stakeholders in a remote environment. Experience in customer success, account management, or a related customer-facing role, preferably in SaaS, data, or software solutions. Proven ability to work independently, manage multiple accounts or projects, and prioritize effectively in a fast-paced, international setting. Comfort using CRM systems, customer success platforms, and collaboration tools; proficiency with common office software. Bachelor’s degree or equivalent experience in Business, Communications, Technology, or a related field is beneficial.