Seasoned Customer Experience Specialist – Remote, Full‑Time, Energy & Sustainability Solutions at brighthush

About brighthush

brighthush is a trailblazer in the clean‑energy sector, dedicated to delivering reliable, affordable, and sustainable power solutions to communities across the United States. With a mission to accelerate the transition to renewable energy, we empower customers to make informed choices that protect the planet while saving money. Our culture is built on innovation, integrity, and a relentless focus on customer satisfaction. As a remote‑first organization, we provide our team members with the flexibility to work from anywhere in the U.S., while fostering a collaborative environment that values diversity, continuous learning, and personal growth.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that is reshaping the energy landscape. We offer competitive compensation, comprehensive benefits, and a host of professional development opportunities. Whether you’re a seasoned customer service veteran or a recent graduate eager to launch a career in sustainability, brighthush provides the platform to thrive, innovate, and make a tangible impact on the world.

Key Responsibilities

• Customer Interaction Excellence: Handle inbound inquiries via phone, chat, and email with professionalism, empathy, and a solutions‑oriented mindset.
• Issue Resolution: Diagnose and resolve billing, service, and technical issues promptly, ensuring a seamless experience for every customer.
• Cross‑Functional Collaboration: Partner with billing, technical support, and product teams to communicate customer feedback and drive continuous improvement.
• Data Integrity: Maintain accurate, up‑to‑date records of all customer interactions and transactions in our CRM system to support operational excellence.
• Product Education: Educate customers on brighthush’s renewable energy products, plans, and benefits, helping them understand how our solutions align with their needs.
• Upsell & Cross‑Sell: Identify opportunities to introduce additional services or upgrades that enhance value for the customer while aligning with their goals.
• Customer Journey Stewardship: Guide customers from initial contact through resolution, ensuring a positive, memorable experience that fosters long‑term loyalty.
• Continuous Improvement: Participate in regular training, feedback sessions, and process reviews to refine skills and contribute to team success.

Essential Qualifications

• Minimum of 2 years of customer service experience, preferably in a call center or remote support environment.
• Strong verbal and written communication skills in English; proficiency in additional languages is a plus.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Demonstrated ability to handle high‑volume, high‑stress situations while maintaining composure and professionalism.
• Problem‑solving mindset with a track record of turning challenging interactions into positive outcomes.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Valid U.S. driver’s license and reliable internet connection (minimum 25 Mbps).

Preferred Qualifications

• Experience in the energy, utilities, or sustainability sectors.
• Knowledge of renewable energy products, billing structures, and regulatory frameworks.
• Previous exposure to upselling or cross‑selling in a customer‑facing role.
• Familiarity with data analytics tools and reporting dashboards.
• Certification in customer experience or related fields (e.g., CCI, CXI).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude: Quick learner who can navigate multiple systems and troubleshoot basic technical issues.
• Communication: Clear, concise, and persuasive communication across all channels.
• Adaptability: Ability to thrive in a fast‑changing environment and embrace new processes.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.
• Time Management: Efficiently prioritize tasks, meet deadlines, and manage a high call volume.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Customer Experience Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior customer experience leaders and cross‑functional experts.
• Clear career pathways to roles such as Senior Specialist, Team Lead, Customer Success Manager, or Product Specialist.
• Opportunities to participate in innovation projects, process improvement initiatives, and sustainability campaigns.
• Annual tuition reimbursement for courses related to customer experience, renewable energy, or business management.

Work Environment & Culture

brighthush champions a culture of transparency, respect, and empowerment. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual town halls, team‑building events, and wellness check‑ins.
• A collaborative platform that encourages idea sharing and cross‑departmental projects.
• Recognition programs that celebrate individual and team achievements.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While specific figures may vary, brighthush offers a competitive hourly rate, starting at $25 per hour, with potential for performance‑based increases. Our benefits package includes:

• Health, dental, and vision insurance plans for employees and dependents.
• Life and disability coverage.
• 401(k) retirement plan with company matching.
• Health Savings Account (HSA) options.
• Paid time off (PTO) and paid holidays.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Tuition reimbursement for approved courses and certifications.
• Monthly wellness stipend and access to virtual fitness classes.

How to Apply

Ready to join a team that’s redefining the future of energy? Submit your application through our career portal, and let’s explore how your expertise can help brighthush deliver unparalleled customer experiences while advancing a sustainable world.

Join brighthush Today – Where Your Voice Powers Positive Change

If you are passionate about customer service, eager to learn about renewable energy, and thrive in a remote, collaborative environment, we want to hear from you. Apply now and become a catalyst for change at brighthush.