Customer Success Manager

This is a Fully Remote Job About Our Client: The organization operates in the social impact technology sector, supporting mission-driven entities such as nonprofits and government agencies. It addresses the challenge of efficiently managing and distributing funds and program applications to create community impact. In 2024, its platform facilitated over 30,000 programs, processed 1.2 million applications, and enabled distribution of more than $10 billion in funding globally. About the Opportunity: The CUSTOMER SUCCESS MANAGER serves as the primary contact for a portfolio of clients, fostering trusted advisor relationships that align the platform's value with clients' strategic goals. This role is pivotal in guiding clients to grow their programs effectively, ensuring their success on the platform, and identifying opportunities for expansion that benefit both the clients and the organization. Responsibilities: Develop trusted advisor relationships with assigned clients to connect platform value to client objectives. Act as the main client contact, coordinating support and resources from internal teams. Maintain long-term business relationships through reliability and responsiveness. Assess client priorities and create customized Success Plans with defined goals and milestones. Conduct Business Reviews to monitor progress and uncover further opportunities. Identify potential for expanding platform use through new features and services. Provide client feedback to inform improvements in business and products. Keep detailed and current client records in Salesforce. Requirements: Minimum of 3 years' experience in B2B SaaS sales, customer success, or account management. Ability to identify sales and expansion opportunities within existing accounts. Quick learner of software products and clear communicator of technical features. Strong written and verbal communication skills across stakeholder levels. Ability to manage multiple accounts and priorities efficiently in a collaborative environment. Adaptability to changing client needs and priorities. Experience with CRM systems, preferably Salesforce. Preferred experience supporting clients through complex procurement processes, such as government or university settings. Pay Range and Compensation Package: Base salary range: $70,000 to $80,000 annually. Variable compensation with an 80/20 base-to-variable split. Total on-target earnings (OTE) range: $87,500 to $100,000. Final salary depends on experience, skills, and qualifications. Benefits & Perks: Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts. 401(k) plan with employer match starting day one. Paid parental leave for mothers, fathers, and adoptive parents. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.