Seasoned Customer Service Representative – Telehealth Weight‑Loss Care – Remote (Pacific Time) – Join brighthush

Welcome to brighthush – Where Compassion Meets Innovation

At brighthush, we’re not just a telehealth platform; we’re a movement that empowers people across the United States to achieve lasting weight loss through the most advanced GLP‑1 therapies, including Semaglutide and Tirzepatide. Our subscription‑based model delivers a seamless, fully remote experience—from patient onboarding and medication management to ongoing support and follow‑up—ensuring that every individual receives personalized care without ever leaving their home.

Why brighthush is the Future of Health Care

Health is a journey, not a destination. Our mission is to democratize access to life‑changing treatments by blending medical expertise, cutting‑edge technology, and compassionate customer service. As a global leader in telehealth weight‑loss solutions, we proudly serve over 2,000 active patients nationwide and onboard roughly 30 new patients every day. Join a team that is redefining the future of healthcare, one conversation at a time.

Role Overview: Your Impact as a Customer Service Representative

We are looking for a dedicated, empathetic, and organized Customer Service Representative to become the first point of contact for our patients. In this role, you will manage the entire patient lifecycle—from intake and appointment scheduling to medication coordination and ongoing communication—ensuring a flawless experience that reflects brighthush’s commitment to excellence.

Key Responsibilities

• Accurately complete patient intake forms and schedule appointments using our online calendar system.
• Proactively contact patients to gather missing information or request additional documentation, maintaining a high level of professionalism and empathy.
• Upload patient data to the RX portal and coordinate medication submissions with our pharmacy partners.
• Share shipment tracking numbers with patients once medications are dispatched via FedEx or other carriers.
• Handle all patient communications—FAQs, feedback, concerns, and general inquiries—through phone, email, and instant messaging.
• Ensure timely follow‑ups and maintain clear, concise communication with both patients and internal teams.
• Perform ad‑hoc tasks as needed to support daily operations and continuous improvement initiatives.

Essential Qualifications

• Minimum of 1 year of proven experience as a Customer Service Representative in a B2C or B2B environment.
• Excellent written and verbal English communication skills (minimum B2 level).
• Strong phone, email, and instant messaging etiquette.
• Exceptional organizational and time‑management abilities.
• Tech‑savvy with familiarity in desktop sharing, cloud services, CRM, and VoIP platforms.
• Proficient in word‑processing software and spreadsheets (e.g., Microsoft Office).
• Experience using online calendars and scheduling tools (e.g., Google Calendar).
• Proactive, confident, and detail‑oriented.
• Availability to work during graveyard shifts if required.

Preferred Qualifications

• Background in healthcare or telehealth customer support.
• Knowledge of GLP‑1 medications and weight‑loss treatment protocols.
• Experience with medical data entry and compliance standards.
• Previous exposure to CRM systems such as Salesforce or HubSpot.

Skills & Competencies

• Empathy and active listening to build trust with patients.
• Problem‑solving mindset to resolve issues efficiently.
• Adaptability to rapidly changing processes and technologies.
• Team collaboration and cross‑functional communication.
• Data integrity and confidentiality awareness.

Tools & Systems

brighthush will provide comprehensive training on the following tools:

• CRM platform (custom or industry standard)
• RX Portal for medication management
• FedEx Tracking System for shipment updates

Technical Requirements

• USB headset with noise cancellation
• Working webcam
• Computer with at least a 1.8 GHz processor and 4 GB RAM
• Reliable internet connection (minimum 25 Mbps cable)

Compensation & Benefits

brighthush offers a competitive compensation package designed to reward performance and dedication:

• Base salary starting at ₱28,000/month, with potential to grow up to ₱30,000/month based on performance.
• Health Insurance (HMO) covering you and your family.
• Performance incentives tied to patient satisfaction and operational metrics.
• Paid training and onboarding.
• Inclusive, supportive culture with a focus on work‑life balance.
• Opportunities for upskilling and professional development.
• 100% work‑from‑home flexibility.
• Holiday and overtime pay.
• Fun, collaborative work environment with a highly supportive team.

Career Growth Opportunities

At brighthush, we are committed to nurturing talent and fostering career progression. As you grow in your role, you may advance to:

• Senior Customer Service Specialist
• Team Lead or Supervisor
• Operations Manager or Program Coordinator
• Specialist roles in patient success, compliance, or product support

We also provide access to industry conferences, webinars, and certifications to help you stay ahead of the curve.

Work Environment & Culture

brighthush is a fully remote, inclusive organization that values diversity, creativity, and continuous improvement. Our team members enjoy:

• Flexible scheduling within Pacific Time (8:00 AM – 5:00 PM PST) with occasional graveyard shift coverage.
• Regular virtual team huddles, social events, and wellness initiatives.
• A culture that celebrates achievements, encourages open communication, and supports mental and physical well‑being.

How to Apply

Ready to make a difference in people’s lives while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Important Notes

• Only qualified candidates will be invited to complete an assessment and schedule an interview.
• We have additional vacancies that may interest your friends and colleagues—check our job portal for more opportunities.
• Refer a friend through our Affiliate Marketing Program and earn up to $30 if they are hired.

Technical Reminder

Please whitelist the domains “himalayas.app” and “brighthush.com” with your email provider to ensure you receive all communications from us.