Customer Success Manager – AI‑Driven Automotive Data Platform & Customer Experience Champion

About brighthush

brighthush is a trailblazing technology company that is redefining the automotive retail landscape. With a presence spanning the United States and Israel, we are at the forefront of the multi‑trillion dollar transportation industry, delivering an AI‑powered Customer Data Platform (CDP) that transforms how dealerships engage with customers, optimize sales funnels, and drive revenue. Our mission is simple yet ambitious: to empower automotive partners with data‑driven insights that unlock unprecedented growth and customer satisfaction.

At brighthush, we thrive on curiosity, creativity, and a relentless pursuit of the impossible. Our culture is built on bold collaboration, goal‑oriented execution, and the belief that every voice matters. We celebrate diversity, encourage experimentation, and reward impact. If you’re ready to put your career in the fast lane and help shape the future of automotive retail, brighthush is the place for you.

Why Join brighthush?

• Impactful Work: Drive real change for dealerships worldwide by ensuring they extract maximum value from our CDP.
• Cutting‑Edge Technology: Work with AI, machine learning, and big data solutions that set industry standards.
• Growth & Learning: Fast‑paced startup environment with endless opportunities for skill development, mentorship, and career progression.
• Inclusive Culture: A global team of innovators who challenge, support, and uplift one another.
• Work‑Life Balance: Hybrid or fully remote options, flexible scheduling, and family‑friendly policies.
• Competitive Compensation: Base salary plus performance bonuses, comprehensive benefits, and a 401(k) match.

Key Responsibilities

As a Customer Success Manager at brighthush, you will be the frontline advocate for our dealership partners. Your role will blend strategic relationship management, data analysis, and cross‑functional collaboration to ensure our customers achieve measurable success.

• Build and nurture high‑value relationships with dealership clients, serving as their primary point of contact.
• Develop and execute proactive ROI communication frameworks, identifying risks and mitigating churn before it occurs.
• Analyze customer performance metrics using our CDP, translating data into actionable insights that drive adoption and satisfaction.
• Influence lifetime value by championing product adoption, ensuring high satisfaction scores, and maintaining overall customer health.
• Collaborate with product, sales, marketing, and engineering teams to create tailored success plans that align with each customer’s business objectives.
• Understand dealership business models and industry trends to provide strategic, data‑driven recommendations that support growth.
• Implement and refine follow‑up processes, ensuring consistent engagement and timely resolution of issues.
• Act as a customer advocate within brighthush, feeding back insights to product and engineering teams to drive continuous improvement.

Essential Qualifications

• Minimum 2 years of customer success experience in a B2B automotive SaaS environment.
• Current certifications in Google Adwords and Google Analytics (GA4) or a commitment to obtain them before the start date.
• Strong analytical mindset with proven ability to interpret data and translate findings into business decisions.
• Experience managing CRM systems and building follow‑up workflows.
• Excellent verbal and written communication skills, capable of presenting complex data insights to diverse audiences.
• Self‑motivated, high‑energy professional with a strong work ethic and adaptability to change.
• Legal authorization to work in the United States without employer sponsorship.
• Ability to work independently, manage time effectively, and maintain productivity from a home office or hybrid setting.
• Reliable attendance and punctuality to ensure seamless collaboration across teams.

Preferred Qualifications

• Experience in the automotive retail sector, with a deep understanding of dealership operations and sales cycles.
• Prior exposure to AI‑driven customer data platforms or similar analytics solutions.
• Proficiency in SQL, data visualization tools (e.g., Tableau, Power BI), or other data‑analysis software.
• Background in project management or product ownership, with a track record of delivering cross‑functional initiatives.
• Knowledge of industry standards such as NADA, Edmunds, or automotive CRM platforms.

Skills & Competencies

• Strategic Thinking & Problem Solving
• Data‑Driven Decision Making
• Relationship Building & Stakeholder Management
• Project Management & Process Improvement
• Effective Communication & Presentation
• Adaptability & Resilience in Fast‑Changing Environments
• Customer‑Centric Mindset with a passion for delivering exceptional service

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Mentorship from senior leaders and subject‑matter experts.
• Access to industry conferences, webinars, and training programs.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, or VP roles.
• Cross‑functional project assignments that broaden your skill set and visibility.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Our hybrid model allows you to work from home or our dynamic office spaces in the U.S. or Israel, depending on your location. We value flexibility, but also encourage collaboration through weekly virtual town halls, monthly hackathons, and quarterly in‑person retreats. Our culture is anchored in:

• Transparency: Open communication channels and data‑shared dashboards.
• Innovation: A safe space to experiment, fail fast, and iterate.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Well‑being: Comprehensive wellness programs, mental health resources, and generous paid time off.

Compensation & Benefits

We offer a competitive total on‑target earnings package that includes:

• Base Salary: $80,000 – $88,000 annually, commensurate with experience.
• Variable/Commission: Up to $118,000 on target earnings, based on individual and company performance.
• Benefits: Medical, Dental, Vision, Disability, Life/AD&D, Employee Assistance Program (EAP).
• Paid Time Off: 15 vacation days to start, 80 hours of sick leave, 12 paid holidays, and paid parental leave.
• Retirement: 401(k) with company match.
• Additional perks: Flexible work hours, remote work stipend, tech allowance, and access to cutting‑edge AI tools.

How to Apply

Ready to accelerate your career and make a tangible impact in the automotive industry? Send your resume and a brief cover letter to [email protected]. We review applications on a rolling basis and will contact qualified candidates promptly.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran.

If you require an accommodation to apply for this position, please contact [email protected].

Connect with brighthush

Get a glimpse of life at brighthush by following us on social media:

• Instagram: @lifeatbrighthush
• Facebook: brighthush
• LinkedIn: Apply To This Job

Join us in shaping the future of automotive retail—where data meets passion, and every customer success story fuels our collective growth. We look forward to welcoming you to the brighthush family.