Customer Success Manager – Americas – Remote, Global Talent Platform

About brighthush

At brighthush, we’re redefining the future of work by empowering companies to hire, pay, and support talent anywhere in the world. Our global employment platform breaks down borders, enabling businesses to tap into a diverse, high‑performing workforce without the constraints of traditional hiring models. Since our launch, we’ve grown a distributed team of over 500 professionals across 60+ countries, earning recognition as a top remote‑friendly employer and achieving B Corp status in 2023. With a 60% female workforce and a culture that thrives on inclusion, innovation, and continuous learning, brighthush is on a mission to create a more equal world—one global hire at a time.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking, fully remote organization that values autonomy, collaboration, and impact. Our team is united by a shared commitment to customer success, and we celebrate every milestone—whether it’s a new feature launch, a customer win, or a personal achievement. We provide a flexible, supportive environment where you can grow your career, learn new skills, and make a tangible difference for our clients and the broader workforce.

Role Overview

As a Customer Success Manager (CSM) for the Americas, you will be the primary advocate for our customers, ensuring they derive maximum value from our platform. You’ll manage a portfolio of high‑value accounts, drive adoption, and collaborate cross‑functionally to solve complex challenges. Your work will directly influence customer satisfaction, retention, and expansion, while also shaping the future of our product roadmap.

Key Responsibilities

• Customer Relationship Management: Build and nurture long‑term relationships with a portfolio of customers across the Americas, ensuring high engagement and satisfaction.
• Health Case Ownership: Own and resolve customer health cases, proactively identifying risks and opportunities for improvement.
• Responsive Support: Respond to inquiries and requests within the success scope, delivering timely and effective solutions.
• Enablement & Adoption: Conduct product demos, enablement sessions, and escalation calls to drive adoption and address challenges.
• Escalation Management: Lead and collaborate with cross‑functional teams to resolve escalations and ensure customer satisfaction.
• Data‑Driven Advocacy: Leverage data insights to understand customer needs, advocate for them internally, and influence product and service improvements.
• Process Improvement: Identify opportunities to scale and improve customer success processes, contributing ideas and solutions to enhance overall customer health.
• Cross‑Functional Projects: Lead and participate in projects aimed at improving customer engagement and satisfaction.
• Internal Liaison: Serve as the primary point of contact for Sales, Support, Treasury, Product, and Marketing teams, prioritizing requests and ensuring alignment.
• Retention & Expansion: Collaborate with Sales to mitigate churn risk and identify upsell or cross‑sell opportunities.
• Continuous Learning: Stay abreast of product updates, industry trends, and best practices to better serve customers.

Essential Qualifications

• Minimum of 2 years of experience in Customer Success, Account Management, or a quota‑carrying role within a SaaS or technology company.
• Proven track record of managing multiple customer relationships and driving successful customer outcomes.
• Strong communication skills—both verbal and written—capable of building rapport and trust with diverse stakeholders.
• Analytical mindset with the ability to leverage data to drive insights and decision‑making.
• Experience collaborating across departments (Sales, Support, Product, Marketing) to achieve shared goals.
• Exceptional organizational skills and meticulous attention to detail.
• Passion for customer advocacy and a commitment to delivering exceptional service.
• Adaptability to thrive in a fast‑paced, dynamic environment with shifting priorities.
• Proficiency in English (written and spoken) is required.
• Reliable home internet connection and a suitable home office setup.

Preferred Qualifications

• Experience in the HR industry or with Apply for this job