Experienced Customer Care Specialist – Remote, NJ – Client Support & Soft Sales Champion at brighthush

About brighthush

At brighthush, we believe that protecting what matters most—your family, your peace of mind, and your future—requires more than just policies; it requires people who genuinely care. As a leading provider in the personal protection and financial wellness space, brighthush has built a reputation for delivering innovative solutions that empower families across the United States. Our mission is to make protection accessible, understandable, and affordable, and we do that by putting human connection at the heart of everything we do.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a culture that values curiosity, collaboration, and continuous growth. We offer:

• Fully remote work with flexible scheduling, so you can balance life and career on your terms.
• Weekly pay and performance‑based bonuses that reward your impact.
• Comprehensive health, life, and retirement benefits, even if you’re just starting out.
• Clear career pathways, from Customer Care Specialist to Team Lead, Manager, and beyond.
• Ongoing training—no cold‑calling, no steep learning curves—so you can hit the ground running.
• A supportive, team‑oriented environment that celebrates wins and learns from challenges.

Role Overview

As a Customer Care Specialist at brighthush, you will be the first point of contact for our valued clients. Your primary mission is to guide them through every step of their journey—whether that’s understanding coverage options, resolving service issues, or simply answering questions—while ensuring a seamless, positive experience. You’ll work across multiple channels, including email, phone, and live chat, and you’ll collaborate closely with our Sales, Claims, and Product teams to deliver solutions that exceed expectations.

Key Responsibilities

• Client Engagement: Serve as the frontline advocate for customers, responding promptly to inquiries via email, phone, and live chat.
• Issue Resolution: Diagnose and resolve service issues, escalating complex cases to the appropriate internal teams while maintaining a calm, empathetic tone.
• Documentation & Knowledge Base: Update and maintain accurate support documentation, FAQs, and knowledge‑base articles to empower both customers and teammates.
• Feedback Loop: Collect, analyze, and route customer feedback to product and service improvement initiatives.
• Continuous Learning: Stay current on product updates, industry trends, and best practices, sharing insights with the broader team.
• Team Collaboration: Participate in daily huddles, training sessions, and cross‑functional projects to drive collective success.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years of customer service or soft‑sales experience, ideally in a remote environment.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and live‑chat tools.
• Exceptional written and verbal communication skills—clear, concise, and approachable.
• Strong problem‑solving abilities with a creative, solutions‑oriented mindset.
• Excellent organizational skills and the ability to multitask in a fast‑paced setting.
• Empathy, patience, and a genuine desire to help others.
• Positive attitude, resilience, and a growth mindset.

Preferred Qualifications

• Experience in the insurance, financial services, or health‑care sectors.
• Knowledge of soft‑sales techniques and consultative selling.
• Experience with data entry and reporting tools.
• Previous remote work experience with a proven track record of self‑management.
• Multilingual abilities—especially Spanish—are a plus.

Skills & Competencies

• Communication: Articulate complex information in an easy‑to‑understand manner.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Customer‑Centricity: Always put the customer’s needs first, turning challenges into opportunities for delight.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Collaboration: Work effectively with cross‑functional teams to achieve shared goals.
• Time Management: Prioritize tasks and meet deadlines without sacrificing quality.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Care Specialist, you’ll have access to:

• Structured onboarding and continuous training modules covering product knowledge, customer psychology, and advanced communication techniques.
• Mentorship programs pairing you with seasoned leaders who can guide your career trajectory.
• Internal certification pathways that recognize expertise in specific product lines or customer segments.
• Opportunities to transition into roles such as Team Lead, Customer Success Manager, or even Product Specialist, depending on your interests and strengths.
• Regular performance reviews that provide actionable feedback and set clear advancement milestones.

Work Environment & Culture

brighthush fosters a culture of transparency, inclusivity, and empowerment. Our remote-first approach means you’ll enjoy:

• Flexible work hours that accommodate your personal commitments.
• Regular virtual team‑building events, from game nights to wellness workshops.
• A culture that celebrates both individual and collective achievements.
• Open communication channels—your voice matters, and your ideas can shape the future of our services.
• Access to a digital resource hub that includes best‑practice guides, industry research, and peer‑reviewed case studies.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary with weekly pay and performance‑based bonuses.
• Health, dental, and vision insurance.
• Life insurance and disability coverage.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program and wellness resources.

Ready to Make an Impact?

If you’re a passionate communicator who thrives in a fast‑paced, team‑driven environment, brighthush invites you to bring your unique skills to our growing family. Whether you’re a seasoned customer‑service professional or a recent graduate eager to learn, we value curiosity, resilience, and a genuine desire to help others.

Take the next step in your career—apply today and join a company that values passion, purpose, and people. Let’s protect what matters most together.