Customer Success Manager – Commercial Growth & Retention Specialist for AI‑Driven Sales Enablement at brighthush

About brighthush

brighthush is a cutting‑edge applied AI laboratory that is redefining the way sales teams operate. We build the Agent Workspace for GTM, a suite of intelligent agents that seamlessly orchestrate every stage of the sales cycle—from account strategy and prospect research to outreach and closing. Our mission is simple yet ambitious: 10x every seller by automating the busywork so they can focus on what humans do best—closing deals.

With a portfolio of over 2,000 customers—including brighthush, brighthush, brighthush, and brighthush—our platform is trusted by the most ambitious sales organizations worldwide. We have raised more than $70 million from leading venture capital firms such as brighthush, and we have consistently tripled annual recurring revenue for three consecutive years. At brighthush, we blend deep technical expertise with a relentless focus on customer success, ensuring that every client not only adopts our technology but also extracts maximum value from it.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, early‑stage startup that is reshaping the future of sales. Our culture is built on:

• Innovation at Scale: Work on the bleeding edge of AI while seeing real, measurable impact on our customers’ revenue.
• Collaboration Across Disciplines: Partner with product, engineering, sales, and marketing teams to shape the customer journey.
• Growth Mindset: Continuous learning opportunities, mentorship, and a clear path to leadership roles.
• Diversity & Inclusion: A welcoming environment where every voice is heard and valued.
• Work‑Life Balance: Flexible remote options with a requirement to be in our San Francisco office three days a week to nurture our vibrant office culture.

Key Responsibilities

As a Commercial Customer Success Manager at brighthush, you will own a portfolio of approximately 45 high‑value accounts and drive their success from onboarding through renewal and expansion. Your day‑to‑day activities will include:

• Strategic Onboarding: Design and execute customized onboarding plans that integrate brighthush’s Agent Workspace into each client’s sales processes, ensuring a smooth transition and rapid adoption.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating user feedback into actionable product enhancements.
• Data‑Driven Value Creation: Analyze usage metrics, health scores, and engagement data to identify upsell opportunities and proactively guide conversations that unlock additional value.
• Renewal & Expansion Management: Lead the renewal process, negotiating contracts and securing expansions that reflect the true value delivered.
• Technical Support Liaison: Provide or coordinate technical assistance for customers, ensuring issues are resolved swiftly and knowledge gaps are closed.
• Process Optimization: Collaborate with cross‑functional teams to develop scalable customer success frameworks that can be replicated across the organization.
• Health Monitoring: Continuously track customer health metrics, flagging potential risks and implementing mitigation plans before they become critical.

Essential Qualifications

• Minimum of 2 years of B2B SaaS Customer Success experience managing a portfolio of 40+ accounts with a proven track record of successful renewals.
• At least 2 years of hands‑on product implementation, onboarding, and support experience, ensuring customers have easy access to resources throughout their journey.
• 1+ year of experience in a Sales Development Representative (SDR) role, providing a deep understanding of the sales pipeline and prospecting challenges.
• Proficiency with sales technology stacks, including tools such as brighthush, brighthush, brighthush, and brighthush.
• Strong analytical skills with the ability to use data to proactively identify customer challenges and opportunities.
• Excellent written and verbal communication skills, capable of crafting compelling narratives for both technical and non‑technical audiences.
• Self‑starter mindset, comfortable learning and adapting to a rapidly evolving SaaS product, ideally within an early‑stage startup environment.
• Demonstrated ability to take ownership, collaborate across teams, and wear multiple hats in a dynamic, fast‑paced setting.

Preferred Qualifications

• Experience working with AI‑driven sales tools or platforms.
• Background in data analytics or a related field, with proficiency in SQL, Excel, or BI tools.
• Previous experience in a high‑growth startup or venture‑backed company.
• Knowledge of enterprise sales processes and the challenges faced by large sales organizations.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building long‑term relationships.
• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Problem‑Solving: Quick to diagnose issues, propose solutions, and implement fixes.
• Influence & Negotiation: Skilled at guiding conversations that lead to renewals and expansions.
• Project Management: Strong organizational skills to manage multiple accounts and initiatives simultaneously.
• Data Literacy: Comfortable interpreting dashboards, metrics, and reports to drive decisions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you will have the chance to:

• Progress into senior CSM roles or Customer Success Leadership positions.
• Lead cross‑functional projects that shape the future of our product and customer experience.
• Participate in industry conferences, workshops, and training programs to stay ahead of sales and AI trends.
• Mentor junior team members and contribute to the development of internal knowledge bases.
• Earn equity and performance bonuses that align your success with the company’s growth.

Compensation, Perks, and Benefits

We offer a competitive total rewards package designed to attract top talent:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to renewal and expansion metrics.
• Equity stake in brighthush, allowing you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, flexible work arrangements, and a fully remote‑friendly policy.
• Access to cutting‑edge AI tools, continuous learning resources, and a vibrant office culture in San Francisco.

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We celebrate differences and believe that a variety of perspectives drives innovation. We encourage individuals from all backgrounds to apply and join our team.

Ready to Make an Impact?

If you are a proactive, customer‑focused professional who thrives in a fast‑moving environment and is excited to help sales teams unlock the full potential of AI, we want to hear from you. Join brighthush and be part of a mission that is transforming the sales landscape—one intelligent agent at a time.

Apply Now and help us 10x the world of sales.