Senior Customer Success Manager – K‑12 Education Finance & Technology Solutions

About brighthush

brighthush is a trailblazing technology partner for K‑12 education, dedicated to eliminating the finance blind spot that school districts face every day. By unifying payments, accounting, and reporting into a single, real‑time platform, we empower finance teams to manage every dollar—whether it’s cash, cheque, or digital—so they can focus on what truly matters: student success.

With a trusted network of more than 27,000 schools across North America, brighthush handles over $8 billion in annual transactions. Our solutions give bookkeepers the clarity they need, build trust with parents, and provide finance leaders with oversight that legacy systems simply cannot match. In a world of tighter budgets, rising scrutiny, and rapid technological change, brighthush is the partner that schools rely on to stay compliant, reduce risk, and drive measurable impact.

Headquartered in Toronto and operating across North America, brighthush is backed by a forward‑thinking investment group that believes in the power of education technology to transform communities. We’re growing fast, and we’re looking for talented individuals who want to build tech that protects schools, empowers finance teams, and improves education for every student.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the strategic partner and trusted advisor to a portfolio of district customers. You will own the entire customer experience, protect and grow recurring revenue, uncover expansion opportunities, and serve as the voice of the customer across the organization. Your work will directly influence the success of schools, the satisfaction of finance leaders, and the growth trajectory of brighthush.

Key Responsibilities

• Own Customer Success & Retention: Manage a portfolio of district customers with thoughtful engagement and a zero‑churn mindset. Conduct regular check‑ins, proactive health scoring, and timely interventions to keep customers thriving.
• Drive Revenue Growth: Deliver against renewal and payment‑growth targets while identifying and generating qualified opportunities for expansion. Partner with Sales to close upsell and cross‑sell deals that align with customer goals.
• Become a Trusted Advisor: Build strong relationships with district leadership and key stakeholders, becoming the go‑to person for strategic guidance and problem‑solving. Translate business objectives into actionable technology roadmaps.
• Champion Value & Adoption: Understand each customer’s goals and help them maximize return on investment. Lead adoption workshops, ROI analyses, and best‑practice sharing sessions.
• Lead Executive Conversations: Conduct regular customer meetings and semi‑annual business reviews with district and executive leadership. Connect brighthush solutions to measurable business outcomes and present insights that drive decision‑making.
• Advocate for the Customer: Bring customer feedback back to brighthush and partner cross‑functionally to drive meaningful improvements. Act as the customer’s champion in product, marketing, and support forums.
• Build Customer Advocates: Partner with Sales and Marketing to develop references, case studies, testimonials, referrals, and other advocacy opportunities that showcase the impact of brighthush.

Essential Qualifications

• Minimum 2 years of experience in Customer Success, Account Management, or a similar role within a SaaS environment.
• Proven track record of building trusted relationships with customers at multiple levels, including executive stakeholders.
• Strong business acumen and the ability to connect technology to customer goals and measurable business outcomes.
• Demonstrated success in driving product adoption, engagement, retention, and revenue growth.
• Excellent written, verbal, and executive communication skills, with the ability to present complex ideas clearly.
• Strong presentation, problem‑solving, and influencing skills.
• Ability to collaborate effectively across Sales, Support, Product, Marketing, and other cross‑functional teams.

Preferred Qualifications

• Experience working with K‑12 education software or in an education‑technology environment.
• Background in payments, accounting, or K‑12 finance.
• Experience with data‑driven customer success metrics and dashboards.
• Knowledge of compliance frameworks relevant to education finance.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving customer pain points and delivering measurable value.
• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Analytical Aptitude: Comfortable working with data to uncover insights, forecast trends, and measure success.
• Project Management: Skilled at coordinating cross‑functional initiatives and driving projects to completion.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.
• Collaboration: Works seamlessly with internal teams and external partners to achieve shared objectives.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels innovation. As a Senior Customer Success Manager, you will:

• Participate in brighthush Academy, our onboarding and skill‑building program that covers product knowledge, customer success best practices, and industry trends.
• Access brighthush University, an online learning platform offering a wide range of courses—from advanced SaaS metrics to leadership development.
• Engage in mentorship programs with senior leaders and cross‑functional experts.
• Take on stretch projects that expose you to new markets, product lines, and strategic initiatives.
• Earn certifications in customer success, SaaS operations, and education technology.

Work Environment & Company Culture

brighthush fosters a culture of curiosity, collaboration, and impact. We’re not just a tech company; we’re a community of educators, innovators, and problem‑solvers who are committed to improving K‑12 education.

• Hybrid Work Model: Enjoy the flexibility of working remotely with 3 days in the office to collaborate and connect.
• Flexible PTO: Take the time you need to recharge with close to 4 weeks of vacation and company‑wide holiday closures.
• Office Perks: Fully stocked snack bar, occasional catered lunches, and a vibrant workspace that sparks creativity.
• Community & Culture: Participate in club events, monthly townhalls, and the annual brighthush Awards that celebrate top contributors.
• Inclusive Environment: We value diversity, equity, and inclusion and are committed to creating a welcoming space for all.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive compensation package that rewards high performance. In addition to base salary, you will receive:

• Performance‑based bonuses tied to customer success metrics and revenue growth.
• Company‑matched retirement savings plans (RRSP matching in Canada, 401(k) contributions in the U.S.).
• Health, dental, and vision coverage for you and your dependents.
• Well‑being benefits, including mental health resources and wellness stipends.
• Professional development budget for conferences, courses, and certifications.
• Generous parental leave policies and flexible work arrangements.

How to Apply

If you are excited by building relationships, solving complex problems, and making a measurable impact in K‑12 education, we want to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to brighthush Today

Why brighthush?

At brighthush, you’ll:

• Make a real difference every day by supporting schools, parents, and students across North America.
• Be part of a culture that constantly questions, improves, and innovates—always with the guiding focus: How does this help our schools and the students they serve?
• Grow with us as we scale fast, offering real opportunities to learn, develop, and shape your career.
• Work alongside a team that values integrity, respect, humility, collaboration, and accountability.
• Celebrate community and culture through team‑building events, customer voice series, and recognition awards.

Join brighthush and help us transform the future of K‑12 education—one dollar at a time.