Customer Success Manager – Danish & English Speaking – Nordic Market – Strategic Account & Retention Lead at brighthush

About brighthush and the Future of Digital Communication

brighthush is a trailblazer in the digital communication arena, empowering brands, agencies, and media professionals to harness the power of data-driven insights. With a portfolio of award‑winning solutions that span social listening, media intelligence, and real‑time engagement, we help our clients transform raw information into actionable stories that resonate with audiences worldwide. Our culture is built on curiosity, collaboration, and a relentless pursuit of innovation, and we’re looking for a passionate Customer Success Manager to join our Nordic team and help shape the conversations of tomorrow.

Role Overview

As a Customer Success Manager at brighthush, you will be the trusted partner for a portfolio of high‑value customers across the Nordic region. Your mission is to ensure their long‑term success, maximize platform adoption, and drive measurable business outcomes. You will work closely with Account Management, Onboarding, and Product Support teams to deliver a seamless, end‑to‑end experience that keeps customers engaged, satisfied, and loyal.

Key Responsibilities

• Retention & Renewal Leadership – Own the renewal process for your portfolio, collaborating with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and upsell opportunities.
• Strategic Relationship Building – Cultivate trusted relationships with executive stakeholders, ensuring our solutions align with their long‑term business strategy.
• Customer Adoption & Enablement – Partner with Onboarding Specialists to guide customers through the adoption journey, delivering training, best‑practice workshops, and ROI‑focused initiatives.
• Account Growth & Expansion – Identify cross‑sell and upsell opportunities by deepening platform usage across teams, departments, and use cases.
• Voice of the Customer – Act as the customer advocate within brighthush, gathering feedback, managing expectations around product enhancements, and influencing roadmap priorities.
• Community Building – Foster a vibrant community of brighthush customers by sharing success stories, best practices, and lessons learned.
• Data‑Driven Insights – Maintain accurate records in CRM and customer success platforms, using data to identify risks, opportunities, and growth areas.
• Cross‑Functional Collaboration – Orchestrate the wider account team, working with Onboarding Specialists, Account Managers, and Professional Services to deliver a cohesive customer experience.
• Issue Resolution & Escalation – Partner with Product Support to resolve customer issues efficiently and keep satisfaction high.

Essential Qualifications

• 3+ years of experience in a Customer Success role within SaaS or a technology‑centric environment.
• Proven track record of managing customer portfolios, achieving high renewal rates, and driving account growth.
• Strong commercial acumen with experience meeting or exceeding retention and revenue targets.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels, including senior executives.
• Deep understanding of social media platforms, social listening, and monitoring tools.
• Experience working with global customers across multiple teams and regions.
• Exceptional organizational and time‑management skills, thriving in a fast‑paced environment.
• Proactive, solution‑oriented mindset with strong problem‑solving and critical‑thinking abilities.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Experience developing and executing strategic account plans.
• Data‑analysis proficiency, using customer insights to identify risks, opportunities, and growth areas.
• Hands‑on experience with CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA.
• Fluent Danish and English – both written and spoken.
• Additional Nordic language skills are a plus.

Preferred Qualifications

• Background in media, PR, marketing, or a related field.
• Experience with brighthush’s suite of products or similar analytics platforms.
• Knowledge of Nordic market dynamics and cultural nuances.
• Certifications in customer success, account management, or related disciplines.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with product capabilities.
• Relationship Management – Building trust and rapport with stakeholders at all levels.
• Data Literacy – Turning analytics into actionable insights.
• Project Management – Coordinating multiple initiatives and stakeholders simultaneously.
• Customer Advocacy – Championing the customer’s voice within the organization.
• Adaptability – Thriving in a dynamic, evolving environment.
• Collaboration – Working seamlessly with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth. As a Customer Success Manager, you will have access to:

• Mentorship from senior leaders and industry experts.
• Regular training on product updates, industry trends, and customer success best practices.
• Opportunities to lead cross‑functional projects and initiatives.
• Clear career pathways to senior Customer Success roles, Account Directors, or Product Management.
• Participation in global conferences, webinars, and industry events.

Work Environment & Culture

Our Nordic office is a hub of creativity, collaboration, and inclusivity. We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard. You’ll enjoy:

• Flexible working arrangements and a healthy work‑life balance.
• A modern, tech‑savvy workspace equipped with the latest tools.
• Team‑building activities, hackathons, and community outreach programs.
• Regular feedback loops and performance reviews that focus on growth.
• A culture that values curiosity, experimentation, and learning.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses tied to retention and growth metrics.
• Equity or stock‑option plans for long‑term alignment.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development budget and tuition reimbursement.
• Wellness programs, gym memberships, and mental health support.
• Regular team outings, retreats, and cultural celebrations.

How to Apply

If you’re a Danish‑speaking Customer Success professional with a passion for driving customer success in the Nordic market, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Note that we are only considering candidates who are currently based in the country of employment.

Closing Statement

At brighthush, we’re not just building products – we’re shaping the future of communication. Join us as a Customer Success Manager and help our customers unlock the full potential of our platform, while advancing your own career in a dynamic, supportive environment. Your expertise, enthusiasm, and commitment to excellence will be the catalyst for lasting partnerships and shared success.

Ready to make an impact? Apply today and become part of a team that values innovation, diversity, and the power of data to tell compelling stories.