Senior Customer Success Manager – Danish Speaking – Driving Growth & Retention in Nordic SaaS Market

About brighthush

brighthush is a global leader in consumer and media intelligence, engagement, and communication solutions. We empower PR, corporate communications, marketing, and social media professionals with cutting‑edge tools that turn data into insight, insight into action, and action into measurable impact. With a portfolio that includes award‑winning products such as brighthushOne, brighthush, and PR Newswire, we serve over 75,000 companies worldwide, including 84% of the Fortune 500. Our mission is simple: help brands and agencies see and be seen, understand and be understood by the audiences that matter most.

At brighthush, we believe that every voice matters. Our culture is built on curiosity, collaboration, and continuous innovation. We celebrate diversity, equity, and inclusion, and we are committed to creating an environment where every employee can be their authentic self and perform at their best. If you’re ready to shape the future of communication and build authentic connections that matter, you’ll find a home at brighthush.

The Role

As a Senior Customer Success Manager, you will be the trusted partner for a portfolio of high‑value customers across brands and agencies in the Nordic region. Your primary mission is to ensure long‑term success, retention, and growth for each account by embedding our solutions into their daily workflows and aligning them with their strategic objectives. You will collaborate closely with Account Management, Onboarding, and Professional Services teams to deliver a seamless, end‑to‑end customer experience.

Key Responsibilities

• Retention & Growth Leadership: Own the end‑to‑end customer journey, driving renewals, upsells, and expansion across teams and use cases. Partner with Account Managers to develop Quarterly Business Reviews (QBRs), retention plans, and growth roadmaps.
• Strategic Relationship Building: Cultivate trusted relationships with executive stakeholders, ensuring that our solutions are tightly aligned with customers’ business goals and long‑term strategy.
• Onboarding & Adoption Champion: Oversee the onboarding journey in partnership with dedicated Onboarding Specialists. Lead training sessions, best‑practice workshops, and ROI‑focused initiatives to maximize platform adoption.
• Voice of the Customer: Act as the customer’s advocate within brighthush, gathering product feedback, managing expectations around roadmap priorities, and collaborating with Product Support to resolve issues swiftly.
• Community Building: Foster a vibrant community of brighthush customers by sharing success stories, best practices, and lessons learned through webinars, user groups, and internal newsletters.
• Data‑Driven Insight: Leverage analytics and customer insights to identify risks, uncover opportunities, and inform strategic account plans.
• Cross‑Functional Collaboration: Orchestrate the wider account team—Onboarding Specialists, Account Managers, and Professional Services—to deliver a cohesive, joined‑up experience.
• CRM & Process Excellence: Maintain accurate, up‑to‑date records of customer interactions, opportunities, and renewal information across Salesforce, Gainsight, Zendesk, and other customer success platforms.

Essential Skills & Experience

• 3+ years in Customer Success: Proven track record in SaaS or a similar technology environment, with a focus on commercial and retention targets.
• Portfolio Management: Demonstrated ability to manage multiple high‑value accounts, delivering strong retention and renewal outcomes.
• Executive Communication: Exceptional presentation and communication skills, capable of engaging stakeholders at all levels, including senior and executive decision‑makers.
• Social Media & Listening Expertise: Deep understanding of social media platforms and social listening/monitoring tools.
• Global Customer Experience: Experience working with customers across multiple teams and regions, navigating cultural nuances and time‑zone differences.
• Organizational Acumen: Strong time‑management and prioritization skills, thriving in a fast‑paced, dynamic environment.
• Commercial Mindset: Proactive, results‑driven approach with strong problem‑solving and critical‑thinking abilities.
• Independent & Collaborative: Ability to work autonomously while effectively collaborating with cross‑functional teams.
• Strategic Planning: Experience developing and executing strategic account plans that drive growth.
• Data Analysis: Familiarity with data analysis tools and using customer insights to identify risks, opportunities, and growth areas.
• CRM Proficiency: Hands‑on experience with Salesforce, Gainsight, Zendesk, Zuora, or JIRA.
• Language Proficiency: Fluent in Danish and English (both written and spoken). Additional Nordic language skills are a plus.

Preferred Qualifications

• Experience in the Nordic market, with a strong network of industry contacts.
• Background in media intelligence, public relations, or digital marketing.
• Certifications in customer success, account management, or related fields.
• Experience leading customer success initiatives in a multi‑product environment.

What You’ll Gain at brighthush

• Career Growth: Clear career pathways from Customer Success Manager to Senior Manager, Director, and VP roles. We invest in your professional development through mentorship, leadership training, and access to industry conferences.
• Learning & Development: Continuous learning opportunities, including internal knowledge bases, peer‑to‑peer learning circles, and external courses on product, analytics, and leadership.
• Impactful Work: Your work directly influences how brands and agencies engage with audiences worldwide. You’ll see tangible results from your initiatives in real time.
• Inclusive Culture: A diverse, collaborative environment where your ideas are heard and valued. We celebrate differences and encourage innovation through cross‑functional teams.
• Work‑Life Balance: Flexible working arrangements, generous vacation policy, and a supportive remote‑first culture that respects personal commitments.
• Competitive Compensation: A base salary that reflects your experience, complemented by performance‑based bonuses, equity, and a comprehensive benefits package.
• Perks: Health and wellness programs, mental health support, gym memberships, and a modern, fully equipped office space (for those who prefer in‑office collaboration).

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market standards for senior customer success roles in the Nordic region.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Paid parental leave, flexible working hours, and remote‑work options.
• Professional development stipend and access to industry conferences.
• Wellness initiatives, including mental health resources, gym subsidies, and wellness days.

Why brighthush?

At brighthush, you’ll join a team that is passionate about data, insight, and the power of communication. We are a global community of innovators who are constantly pushing the boundaries of what’s possible in media intelligence. Our inclusive culture, commitment to employee growth, and focus on delivering real value to our customers make us a unique place to build a career.

Ready to Apply?

If you are a Danish‑speaking Customer Success professional with a proven track record of driving retention, growth, and customer satisfaction, we want to hear from you. Bring your expertise, your passion for data‑driven success, and your desire to make a tangible impact on the brands we serve.

To apply, please submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how you can contribute to brighthush’s continued success.

Note: This role is open to candidates who are currently based in the country of employment. We are committed to fostering an inclusive environment and welcome applicants from all backgrounds.