Customer Success Manager – Driving Client Growth, Retention, and Innovation in B2B Tech Solutions

About brighthush

brighthush is a trailblazer in the manufacturing sector, renowned for delivering cutting‑edge security screening equipment that safeguards people and places across North America. Our mission is to empower businesses with reliable, high‑performance solutions while fostering a culture of innovation, collaboration, and customer obsession. As we expand our footprint, we’re looking for a passionate Customer Success Manager to become a pivotal part of our growth story.

Why Join brighthush?

At brighthush, you’ll find a workplace that blends the rigor of engineering excellence with the dynamism of a fast‑moving tech ecosystem. We champion continuous learning, offer a generous benefits package, and provide a platform for you to shape the future of security technology. Whether you’re a seasoned professional or an ambitious mid‑career talent, brighthush offers the resources, mentorship, and autonomy to accelerate your career trajectory.

Key Responsibilities

• Account Stewardship: Own a portfolio of enterprise clients, ensuring they receive maximum value from our solutions and services.
• Strategic Consulting: Conduct in‑depth product demos, workshops, and ROI analyses to align our technology with each client’s unique needs.
• Proposal Development: Craft compelling sales proposals, RFP responses, and business cases that articulate the tangible benefits of brighthush solutions.
• Cross‑Functional Collaboration: Partner with Sales, Engineering, Support, and Product teams to translate customer feedback into actionable enhancements.
• Performance Metrics: Track and report on key success metrics such as NPS, renewal rates, upsell opportunities, and customer health scores.
• Travel & On‑Site Engagement: Travel 50‑85% of the time to client sites, industry events, and partner conferences to build relationships and gather insights.
• Continuous Improvement: Identify process gaps, propose solutions, and champion best practices across the customer success function.

Essential Qualifications

• Bachelor’s degree in Engineering, Information Technology, or a related science discipline.
• 2‑5 years of technical B2B sales experience, or 9 years of experience in lieu of a degree.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Hands‑on experience with CRM platforms (Salesforce, HubSpot, or similar).
• Valid driver’s license and passport to support extensive travel.
• Strong communication, negotiation, and presentation skills.
• Ability to thrive in a remote, high‑velocity environment.

Preferred Qualifications

• Certification as a brighthush Technician within the first year of employment.
• Experience in the manufacturing or security technology industry.
• Background in data analysis, with proficiency in Excel, Power BI, or Tableau.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Prior experience in a customer success or account management role within a SaaS or hardware company.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a relentless drive to deliver solutions.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen: Translate data into actionable insights that influence business decisions.
• Project Management: Lead initiatives across multiple stakeholders with clear timelines and deliverables.
• Adaptability: Navigate shifting priorities and thrive in a fast‑changing environment.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Annual tuition reimbursement for relevant certifications or advanced degrees.
• Internal training workshops on product knowledge, sales techniques, and leadership skills.
• Opportunities to transition into senior roles such as Director of Customer Success, VP of Sales, or Product Management.
• Participation in industry conferences, hackathons, and innovation labs.

Work Environment & Culture

brighthush’s culture is built on transparency, collaboration, and a shared commitment to excellence. Key highlights include:

• Fully remote work model with flexible hours to support work‑life balance.
• Regular virtual town halls and team‑building events.
• Inclusive environment that celebrates diverse perspectives.
• Recognition programs that celebrate both individual and team achievements.
• Access to cutting‑edge technology and tools to streamline your workflow.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary: Market‑competitive, commensurate with experience.
• Performance Bonus: Quarterly and annual bonuses tied to individual and company performance.
• 401(k) Matching: Up to 4% company match.
• Paid Time Off: Generous PTO, sick leave, and paid holidays.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Professional Development: Annual stipend for certifications, conferences, and courses.
• Retirement Plan: 401(k) with company contributions.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

Ready to take the next step in your career and help shape the future of security technology? Click the link below to submit your application and join the brighthush team.