Customer Success Manager – Enterprise Digital Workspace Solutions & Growth Enablement at brighthush

About brighthush

brighthush is a trailblazer in the End User Computing (EUC) arena, delivering next‑generation digital workspace platforms that empower organizations to work securely, flexibly, and efficiently. Backed by a leading global investment firm, brighthush is in a high‑growth phase, scaling its innovative solutions across Fortune 500 enterprises, government agencies, and fast‑growing mid‑market companies worldwide. Our mission is to transform how people interact with technology, turning complex IT environments into seamless, user‑centric experiences.

Why This Role Matters

As a Customer Success Manager at brighthush, you will be the trusted advisor who guides our customers from initial adoption to deep, strategic utilization of the brighthush digital workspace suite. You will partner with senior business leaders, IT architects, and end‑users to ensure that every investment in brighthush technology translates into measurable business outcomes, higher productivity, and long‑term loyalty.

Key Responsibilities

• Strategic Relationship Building: Establish and nurture executive‑level relationships with key stakeholders across assigned accounts, becoming the primary conduit for business outcomes and product value.
• Success Planning & Execution: Design, implement, and continuously refine comprehensive Customer Success Plans that align brighthush solution adoption with each customer’s strategic objectives.
• Solution Enablement: Guide customers through critical adoption milestones—including device enrollment, modern management rollouts, virtual desktop deployments, identity integration, and analytics adoption—ensuring smooth transitions and rapid time‑to‑value.
• Cross‑Functional Collaboration: Partner with brighthush Support, Engineering, Sales, Architecture, and Product Management teams to resolve issues, prioritize feature requests, and co‑create solutions that drive customer health.
• Data‑Driven Advocacy: Leverage brighthush Intelligence and Digital Employee Experience (DEX) insights to surface adoption gaps, demonstrate ROI, and craft data‑backed success narratives.
• Growth & Retention: Identify expansion opportunities, upsell additional brighthush modules, and proactively mitigate churn risks through risk‑based engagement and mitigation strategies.
• Thought Leadership & Asset Development: Contribute to the creation of case studies, reference architectures, playbooks, and best‑practice guides that elevate the entire Customer Success organization.
• Travel & On‑Site Engagement: Participate in up to 20% travel for on‑site workshops, executive briefings, and strategic planning sessions with customers.

Performance Milestones (First 6 Months)

Month 1 – Foundations

• Build rapport with key stakeholders and internal account teams.
• Gain deep familiarity with brighthush’s EUC platform—including brighthush UEM, brighthush Access, brighthush virtual desktop solutions, and brighthush Intelligence.
• Master internal Customer Success tools, processes, and communication channels.
• Begin facilitating clear, two‑way communication between customers and brighthush internal teams.

Month 3 – Strategic Execution

• Adopt a strategic mindset, tailoring success approaches to each customer’s unique business drivers.
• Manage a portfolio of customers across diverse industries, balancing direct engagement with automation.
• Speak authoritatively on modern endpoint management, virtual desktop delivery, and identity & access management using brighthush solutions.
• Act as a customer advocate, championing best practices and real‑world use cases within brighthush.
• Co‑create outcome‑focused Success Plans that map directly to the customer’s adoption journey.

Month 6 – Impact & Expansion

• Proactively uncover growth opportunities, driving increased consumption of brighthush’s portfolio.
• Utilize brighthush Intelligence and DEX data to quantify value, close adoption gaps, and steer data‑informed conversations.
• Lead multi‑level engagement strategies that deepen relationships and expand the footprint of brighthush solutions.
• Develop roadmaps for future deployments—such as expanding from device management to DEX, modernizing virtual desktop environments, or launching Zero Trust initiatives.
• Enrich the Customer Success knowledge base with new assets, templates, and thought‑leadership pieces.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience.
• Demonstrated experience managing enterprise‑level customer relationships in a technology‑focused environment.
• Working knowledge of modern endpoint management, virtual desktop infrastructure, identity & access management, and analytics platforms—preferably within the brighthush ecosystem.
• Strong communication skills, capable of delivering technical and business presentations to audiences ranging from administrators to C‑suite executives.
• Proven ability to translate complex technical concepts into clear business value propositions.
• Self‑starter attitude with a collaborative mindset and a passion for continuous learning.

Preferred Qualifications & Experience

• Hands‑on administration experience or certifications related to brighthush’s EUC suite (e.g., brighthush Certified Professional).
• Track record of guiding customers through large‑scale platform migrations (e.g., legacy to modern management, on‑premises to cloud).
• Experience interpreting telemetry and adoption data to craft compelling consumption narratives.
• Familiarity with integrated ITSM and productivity ecosystems such as brighthush (formerly ServiceNow), brighthush (formerly Microsoft 365), and brighthush (formerly Google Workspace).
• Understanding of Zero Trust security frameworks and how they intersect with endpoint and identity solutions.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, align technology roadmaps with business goals, and anticipate future needs.
• Customer‑Centric Mindset: Deep empathy for customer challenges and a relentless drive to deliver measurable outcomes.
• Analytical Acumen: Proficiency with data‑driven tools, dashboards, and reporting to surface insights and guide decision‑making.
• Collaboration: Strong partnership skills across cross‑functional teams, fostering a culture of shared success.
• Presentation & Storytelling: Ability to craft compelling narratives that resonate with both technical and business audiences.
• Adaptability: Comfort navigating a fast‑moving, high‑growth environment with evolving product portfolios.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. Successful Customer Success Managers can progress to Senior Customer Success Manager, Customer Success Lead, or even Director of Customer Success. In addition, brighthush offers:

• Access to a robust internal learning platform with certifications, webinars, and mentorship programs.
• Opportunities to work on high‑visibility strategic accounts and industry‑defining projects.
• Cross‑functional rotations that broaden expertise in product management, engineering, and sales.
• Participation in global Customer Success conferences and community events.

Work Environment & Culture

brighthush champions a remote‑first culture while fostering a sense of belonging through virtual collaboration hubs, regular team‑wide town halls, and regional meet‑ups. Our core values—Customer Obsession, Innovation, Integrity, and Community—guide every interaction. We celebrate diversity, encourage open dialogue, and invest in the personal and professional growth of every team member.

Compensation, Perks & Benefits

• Competitive base salary with an on‑target earnings (OTE) range of $137,362 – $228,938 annually, inclusive of commission.
• Equity participation through employee ownership programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with generous matching contributions.
• Paid time off, parental leave, and flexible holiday policies.
• Disability and life insurance coverage.
• Professional development stipend and tuition reimbursement.
• Wellness programs, virtual fitness classes, and mental‑health resources.
• Technology allowance for home office setup.

Commitment to Equality & Inclusion

brighthush is an Equal Employment Opportunity employer. We celebrate the richness of diverse perspectives and are committed to providing a workplace free from discrimination, harassment, and bias. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.

How to Apply

If you are passionate about driving digital transformation, love building lasting customer relationships, and thrive in a dynamic, high‑growth environment, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush.

Apply To This Job

Join Us at brighthush

Become a catalyst for change, empower organizations to unlock the full potential of their digital workspaces, and grow your career alongside industry pioneers. At brighthush, your success is our success—let’s shape the future of work together.