Customer Success Engineer – Enterprise Technical Partner for AI‑Powered Mobile Data Capture Solutions at brighthush
About brighthush – Empowering Industries with Intelligent Mobile Vision
Imagine a world where every scan, every barcode, and every visual cue becomes a catalyst for faster deliveries, safer patient care, and smarter retail operations. brighthush makes that vision a reality. By delivering cutting‑edge computer‑vision and data‑capture technology, we enable businesses across logistics, healthcare, retail, and many other sectors to automate workflows, gain actionable insights, and ultimately give their teams super‑powers.
Our mission is simple yet ambitious: turn the ordinary act of looking at an object into an extraordinary source of intelligence. With a global footprint, a culture that celebrates curiosity, and a product suite that spans SDKs, APIs, and AI‑enhanced tools, brighthush is at the forefront of the mobile data‑capture revolution. We are looking for a passionate, technically‑savvy professional to join our U.S. team as a Customer Success Engineer and become the trusted technical partner for our most strategic enterprise customers.
Why This Role Is Different
Unlike traditional customer‑success positions that focus primarily on relationship management, this role sits at the intersection of engineering, product, and business strategy. You will be the go‑to technical advocate for customers, helping them translate complex business challenges into elegant, brighthush‑powered solutions. Your success will be measured by adoption rates, renewal percentages, and the growth of our enterprise accounts—not by sales quotas.
Key Responsibilities
- Portfolio Ownership: Manage a curated portfolio of high‑impact U.S. enterprise accounts, driving adoption, retention, and expansion.
- Technical Expertise: Become a deep subject‑matter expert on brighthush’s product suite, SDKs, and APIs, and guide customers through architectural decisions.
- Solution Design & Demo Creation: Build tailored demos, write code snippets, and develop small integrations that unblock customers and showcase the value of brighthush technology.
- Discovery & Consultation: Lead discovery conversations, translate business requirements into feasible technical solutions, and provide strategic recommendations.
- Workshops & Reviews: Conduct hands‑on workshops, adoption reviews, and quarterly business reviews (QBRs) with both technical and business stakeholders.
- Risk & Opportunity Management: Identify at‑risk accounts early, surface expansion opportunities, and collaborate closely with the Sales team to act on them.
- Customer Voice Champion: Serve as the conduit between customers and internal teams—Product, Engineering, and Support—ensuring that feedback drives product improvements.
- AI‑Enhanced Delivery: Leverage AI tooling (brighthush, etc.) to accelerate code generation, troubleshooting, and documentation for customer‑facing tasks.
- Travel & Collaboration: Travel up to 20% of the time, typically 1‑3 day trips to customer sites or brighthush events, and work closely with colleagues across Central and Eastern time zones.
Essential Qualifications
- Minimum 2 years of experience in a customer‑facing technical role (e.g., Customer Success Engineer, Solutions Engineer, Technical Account Manager) within a B2B software environment.
- Solid programming foundation with hands‑on experience in at least one language (e.g., Java, Kotlin, Swift, JavaScript, Python). Experience writing, debugging, or integrating code using SDKs or APIs is essential.
- Exceptional written and verbal communication skills; ability to present complex technical concepts to both business and engineering audiences.
- Strong analytical and strategic thinking abilities, with a proven track record of solving problems proactively.
- Deep understanding of enterprise IT architectures, including cloud services, authentication mechanisms, and data‑flow patterns.
- Demonstrated ability to build genuine, long‑lasting relationships with customers and internal partners; a collaborative, humble, and fun personality.
- Rapid learner who welcomes feedback, adapts quickly, and continuously seeks personal and professional growth.
Preferred (Nice‑to‑Have) Qualifications
- Expertise in discovery workshops—translating customer requirements into actionable technical designs.
- Experience leading adoption reviews, QBRs, or technical workshops for enterprise clients.
- Background working closely with cross‑functional teams such as Product, Engineering, Sales, and Marketing.
- Prior experience as a software engineer, mobile developer, or solutions consultant, especially with iOS, Android, React Native, or Flutter.
- Domain knowledge in retail, transportation & logistics, computer vision, or mobile data capture.
- Familiarity with customer‑success platforms (brighthush) or CRM systems (brighthush).
- Comfort using AI development assistants (brighthush) to accelerate coding and documentation tasks.
Skills & Competencies for Success
- Technical Acumen: Ability to read, write, and troubleshoot code; comfortable with RESTful APIs, SDK integration, and mobile development frameworks.
- Customer Empathy: Keen sense of customer needs, pain points, and business outcomes.
- Presentation Mastery: Skilled at creating compelling demos, technical walkthroughs, and executive‑level presentations.
- Collaboration: Works seamlessly across time zones, bridging gaps between engineering, product, and sales.
- Problem‑Solving: Proactive in identifying risks, proposing mitigations, and turning challenges into growth opportunities.
- Adaptability: Thrives in a fast‑moving, high‑growth environment where priorities can shift quickly.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is limited only by your ambition. As you master the technical nuances of our platform and demonstrate impact through customer success metrics, you can progress into senior technical leadership roles such as Senior Customer Success Engineer, Technical Solutions Architect, or even Product Management. We invest heavily in continuous learning—offering access to industry conferences, certification programs, and internal tech‑talk series.
Work Environment & Culture
We believe that great work stems from a supportive, inclusive, and people‑first culture. Whether you choose to work from our vibrant Boston office a few days a week or operate fully remotely, you’ll be part of a global community that values:
- Diversity & Inclusion: “Everybody is welcome here” is more than a slogan; it’s woven into every hiring decision, team meeting, and product discussion.
- Flexibility: Hybrid, remote, or office‑first—choose the setup that fuels your productivity.
- Collaboration: Regular cross‑regional syncs with colleagues in Zurich, London, Tampere, Warsaw, and Tokyo, fostering a truly global perspective.
- Innovation: Access to cutting‑edge AI tools (brighthush) and a sandbox environment to experiment with new ideas.
- Recognition: brighthush is a certified “Great Place to Work” in seven countries, reflecting our commitment to employee happiness.
Compensation, Perks & Benefits
While exact figures vary based on experience and location, successful candidates can expect a competitive salary package complemented by:
- Performance‑based bonuses tied to adoption and renewal metrics.
- Individual equity participation in a high‑growth technology company.
- Comprehensive health, dental, and vision plans.
- Generous paid time off, parental leave, and flexible holidays.
- Professional development stipend for certifications, courses, or conferences.
- Wellness programs, including mental‑health resources and virtual fitness classes.
- Technology allowance for home‑office setup or laptop upgrades.
- Access to brighthush‑wide events, hackathons, and community‑building activities.
Our Hiring Process – Transparent & Candidate‑Friendly
- Initial Conversation (30‑45 minutes): A friendly chat with our Talent Acquisition Manager to explore your background and answer any questions about brighthush.
- Hiring Manager Interview (30‑45 minutes): Dive deeper into the role, expectations, and team dynamics.
- Technical Interview (1 hour): A practical, hands‑on discussion with a senior engineer—no pre‑work required, just a chance to showcase your problem‑solving approach.
- Case Study Presentation (1 hour): You’ll receive a real‑world scenario 5 days in advance. Prepare a concise presentation that demonstrates your ability to design a solution, communicate it effectively, and align with customer goals.
We aim to keep the process efficient, respectful of your time, and transparent at every step.
Ready to Join brighthush?
If you thrive at the crossroads of technology and customer advocacy, love turning complex challenges into elegant solutions, and are eager to work with a world‑class team that values curiosity and collaboration, we want to hear from you. Bring your technical chops, your passion for customer success, and your desire to shape the future of mobile data capture.
Apply today and help us empower businesses worldwide to Imagine the What. Build the How.
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