Customer Success Manager II – EMEA (Technical SaaS & API‑Driven Solutions)

About brighthush

brighthush is a trailblazing technology company that empowers IT and security teams worldwide with intelligent, automated workflows. Our mission is to simplify complex processes, reduce manual effort, and accelerate digital transformation for enterprises across the globe. With a culture rooted in innovation, collaboration, and customer obsession, brighthush is rapidly expanding its footprint across the EMEA region. We are looking for a seasoned Customer Success Manager II to join our dynamic team and help our clients unlock the full potential of our platform.

Why brighthush?

• Impactful Work: You’ll be the voice of the customer, translating technical requirements into actionable insights that shape product evolution.
• Growth Opportunities: Our fast‑moving environment offers clear career pathways—from Customer Success Manager to Director of Customer Success, and beyond.
• Culture of Excellence: We champion a growth mindset, continuous learning, and a healthy work‑life balance.
• Competitive Compensation: We offer a market‑competitive base salary, performance bonuses, equity, and a comprehensive benefits package.

Key Responsibilities

As a Customer Success Manager II at brighthush, you will be responsible for ensuring our EMEA customers achieve their desired outcomes while driving adoption, renewal, and expansion. Your day‑to‑day activities will include:

• Leading the end‑to‑end customer journey for a portfolio of high‑value, technical SaaS accounts.
• Driving product adoption by creating and executing tailored onboarding plans, training sessions, and best‑practice workshops.
• Managing renewal cycles, negotiating contract terms, and collaborating with the Sales and Legal teams to secure long‑term commitments.
• Identifying upsell and cross‑sell opportunities by analyzing usage data, customer feedback, and industry trends.
• Acting as the primary technical liaison, translating complex API integrations and platform capabilities into clear, actionable guidance for customers.
• Collaborating with Product, Engineering, and Support to surface product gaps, prioritize feature requests, and influence the roadmap.
• Providing proactive, data‑driven insights to customers on how to optimize their workflows and achieve measurable ROI.
• Maintaining accurate, up‑to‑date records in our CRM and customer success platform, ensuring visibility across the organization.
• Representing brighthush at industry events, webinars, and customer conferences to showcase our solutions and gather market intelligence.

Essential Qualifications

• Minimum 5+ years of experience in technical account management, customer success, or post‑sales roles within a SaaS or technology company.
• Deep understanding of API concepts, RESTful services, and integration patterns.
• Proven track record of driving product adoption, managing renewals, and identifying expansion opportunities.
• Strong analytical skills with the ability to interpret usage metrics, churn indicators, and ROI data.
• Excellent communication skills in English (both written and spoken); additional languages (e.g., French, German, Spanish) are a plus.
• Experience working with cross‑functional teams (Sales, Product, Engineering, Support) to deliver customer value.
• Self‑motivated, results‑oriented, and comfortable working in a remote, distributed environment.

Preferred Qualifications

• Experience in the IT security or compliance domain, working with security teams or SOC analysts.
• Background in automation, workflow orchestration, or robotic process automation (RPA).
• Hands‑on experience with cloud platforms (AWS, Azure, GCP) and CI/CD pipelines.
• Prior exposure to the EMEA market, including knowledge of regional regulations (GDPR, ISO 27001, etc.).
• Certifications such as Certified Customer Success Manager (CCSM) or similar.

Skills & Competencies

• Technical Acumen: Ability to understand and explain complex technical concepts to both technical and non‑technical stakeholders.
• Strategic Thinking: Capacity to develop long‑term customer success plans that align with business objectives.
• Problem‑Solving: Strong analytical mindset to diagnose issues, propose solutions, and drive resolution.
• Relationship Building: Proven ability to build trust and rapport with C‑suite executives, technical leads, and end users.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and delivering results.
• Data‑Driven Decision Making: Comfortable working with dashboards, analytics tools, and KPI tracking.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Opportunities to lead cross‑functional projects, such as product launches or customer advocacy initiatives.
• Clear promotion pathways: Customer Success Manager II → Senior Customer Success Manager → Director of Customer Success → VP of Customer Success.
• Participation in global conferences, hackathons, and industry forums.

Work Environment & Culture

brighthush is a fully remote, distributed team with members across the EMEA region. We value:

• Flexibility: Work from wherever you are most productive, with core hours that accommodate multiple time zones.
• Collaboration: Daily stand‑ups, weekly all‑hands, and open communication channels keep everyone aligned.
• Innovation: A culture that encourages experimentation, rapid iteration, and learning from failure.
• Wellness: Access to mental health resources, wellness stipends, and virtual fitness classes.
• Diversity & Inclusion: We celebrate diverse perspectives and foster an inclusive environment where everyone can thrive.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers:

• Competitive base salary aligned with industry standards for EMEA.
• Performance‑based bonuses tied to customer success metrics (NPS, renewal rates, expansion).
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible working arrangements.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

Ready to make a tangible impact on the success of leading enterprises across EMEA? Join brighthush and help shape the future of automated workflows. Submit your application through the link below and let’s start a conversation about how you can contribute to our mission.