Entry-Level Customer Success Support Representative – Property Management SaaS – Remote UK – Full Time – brighthush
Welcome to brighthush – Where Innovation Meets Hospitality
At brighthush, we’re redefining the way property owners and managers connect with technology. Our cloud‑based SaaS platform streamlines every facet of property management, from reservations and invoicing to maintenance and guest communication. With a global customer base that spans boutique hotels, serviced apartments, and vacation rentals, we’re on a mission to make property management effortless, transparent, and scalable.
As a rapidly growing tech company, brighthush thrives on collaboration, curiosity, and a relentless focus on customer success. We’re looking for a passionate, customer‑centric individual to join our Customer Success Support team as an Entry‑Level Customer Success Support Representative. If you love problem‑solving, thrive in a fast‑paced environment, and want to help people unlock the full potential of our platform, we want to hear from you.
Why brighthush?
- Impactful Work: Every interaction you have directly influences how our customers run their businesses.
- Remote Flexibility: Work from anywhere in the United Kingdom with a fully supported remote setup.
- Growth Pathways: Clear career ladder from support to account management, product specialist, and beyond.
- Culture of Learning: Access to internal training, mentorship, and industry conferences.
- Competitive Compensation: Base salary plus performance bonuses, comprehensive benefits, and equity opportunities.
Key Responsibilities
Your role will be the frontline of our customer success ecosystem. You’ll be the voice of brighthush, ensuring our users feel supported, heard, and empowered to achieve their business goals.
- Respond to Customer Inquiries: Handle tickets, live chat, and phone calls with professionalism and empathy.
- Provide Product Training: Deliver onboarding sessions, create tutorials, and guide users through new features.
- Gather and Analyze Feedback: Collect user insights, identify pain points, and collaborate with product teams to drive improvements.
- Maintain Knowledge Base: Update FAQs, troubleshooting guides, and internal documentation.
- Track and Meet KPIs: Monitor response times, resolution rates, and customer satisfaction scores.
- Cross‑Team Collaboration: Work closely with Sales, Product, and Engineering to ensure a seamless customer journey.
Essential Qualifications
- High school diploma or equivalent; Bachelor’s degree in Business, Communications, or related field preferred.
- 1–2 years of customer‑facing experience in a SaaS or tech environment.
- Strong written and verbal communication skills in English.
- Proficiency with customer support tools (e.g., Zendesk, Intercom) and CRM systems.
- Basic understanding of property management concepts and terminology.
- Excellent problem‑solving skills and a proactive mindset.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
Preferred Qualifications
- Experience with property management systems such as RMS, Guesty, or similar platforms.
- Knowledge of hospitality industry workflows and challenges.
- Familiarity with data analytics tools (e.g., Google Analytics, Tableau).
- Previous experience in a customer success or technical support role.
- Fluency in additional languages (e.g., Spanish, French) is a plus.
Skills & Competencies
- Customer‑First Mindset: Empathy, active listening, and a genuine desire to help.
- Technical Aptitude: Quick learner who can navigate new software and troubleshoot issues.
- Communication: Clear, concise, and persuasive written and verbal communication.
- Analytical Thinking: Ability to interpret data, identify trends, and recommend solutions.
- Collaboration: Comfortable working with cross‑functional teams and sharing insights.
- Adaptability: Thrive in a dynamic environment with evolving processes and priorities.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Success Support Representative, you’ll have access to:
- Structured mentorship programs with senior customer success leaders.
- Internal certification tracks for product expertise and advanced support techniques.
- Annual learning stipend for courses, certifications, and industry conferences.
- Clear promotion pathways to roles such as Customer Success Manager, Product Specialist, or Technical Support Engineer.
- Opportunities to contribute to product roadmap discussions based on customer feedback.
Work Environment & Company Culture
brighthush is built on a foundation of transparency, collaboration, and continuous improvement. Our remote-first culture means you’ll enjoy:
- Flexible working hours aligned with your personal productivity rhythms.
- Regular virtual team huddles, town‑hall meetings, and informal coffee chats.
- A culture of psychological safety where ideas are welcomed and experimentation is encouraged.
- Community service initiatives and volunteer days that allow you to give back.
- Inclusive hiring practices that celebrate diversity across all dimensions.
Compensation, Perks, and Benefits
While specific figures may vary, brighthush offers a competitive compensation package that includes:
- Base salary commensurate with experience and market rates.
- Performance‑based bonuses tied to individual and team KPIs.
- Health, dental, and vision insurance plans.
- Generous paid time off (PTO) and holiday schedule.
- Remote work stipend for home office setup.
- Equity options to share in the company’s long‑term success.
- Wellness programs, including mental health resources and fitness reimbursements.
How to Apply
Ready to join a team that values innovation, customer impact, and personal growth? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Success Support Representative role at brighthush. We’re excited to learn how you can help shape the future of property management technology.