Customer Success Manager – Partner & Performance Marketing Excellence – Remote, Mid‑Level, Full‑Time at brighthush

About brighthush

brighthush is a trailblazing technology leader that empowers brands, agencies, and publishers to unlock the full potential of performance marketing. Our cloud‑based partner marketing platform delivers real‑time insights, automated optimization, and seamless collaboration across the entire affiliate ecosystem. With a global footprint and a culture that thrives on innovation, data‑driven decision making, and customer obsession, brighthush is redefining how businesses grow together.

As we expand our footprint in the United States, we’re looking for a passionate, results‑oriented Customer Success Manager who can become the trusted advisor for our most valuable partners. If you love building relationships, driving revenue growth, and turning data into actionable strategy, we want you on our team.

Why Join brighthush?

• Work remotely from anywhere in the United States, with flexible hours that respect your work‑life balance.
• Collaborate with a high‑energy, cross‑functional team that includes product, engineering, sales, and marketing.
• Own a portfolio of high‑impact accounts and directly influence the success of our partners.
• Benefit from a comprehensive compensation package that rewards performance and loyalty.
• Grow your career through continuous learning, mentorship, and access to industry conferences.

Key Responsibilities

As a Customer Success Manager at brighthush, you will be the linchpin between our platform and our partners. Your day‑to‑day activities will include:

• Relationship Building: Develop deep, strategic relationships with key stakeholders across partner organizations, ensuring they feel heard, supported, and empowered.
• Account Growth & Renewal: Drive contract renewals and upsell opportunities by demonstrating ROI, identifying expansion areas, and negotiating mutually beneficial terms.
• Onboarding & Training: Lead comprehensive onboarding programs, create training materials, and conduct workshops that help partners maximize platform adoption.
• Performance Analysis: Monitor campaign metrics, generate actionable insights, and collaborate with partners to optimize performance and revenue.
• Issue Resolution: Act as the primary point of contact for escalated issues, coordinating with product and engineering teams to deliver timely solutions.
• Strategic Advisory: Provide thought leadership on industry trends, best practices, and emerging technologies that can benefit partner strategies.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support to align partner goals with company objectives.

Essential Qualifications

• Minimum of 3 years of experience in account management, customer success, or business development within the affiliate, partner, or performance marketing space.
• Proven track record of managing and growing a portfolio of high‑value accounts.
• Strong communication, negotiation, and presentation skills in English.
• Analytical mindset with the ability to interpret data, identify trends, and translate insights into actionable strategies.
• Self‑motivated, organized, and comfortable working independently in a remote environment.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.

Preferred Qualifications

• Experience with performance marketing platforms, affiliate networks, or digital advertising ecosystems.
• Knowledge of key performance indicators such as CPA, ROAS, LTV, and attribution modeling.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data visualization platforms (e.g., Tableau, Looker).
• Previous experience in a SaaS or technology company environment.
• Demonstrated ability to lead workshops, webinars, or training sessions for technical and non‑technical audiences.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Data‑Driven Decision Making: Comfort with metrics, dashboards, and analytical tools.
• Problem Solving: Creative and pragmatic approach to resolving complex challenges.
• Collaboration: Strong interpersonal skills to work effectively across teams and geographies.
• Adaptability: Thrive in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Manager, you will:

• Progress to senior roles such as Senior Customer Success Manager, Director of Customer Success, or Head of Partner Success.
• Gain exposure to product strategy, go‑to‑market initiatives, and executive leadership.
• Participate in mentorship programs, leadership workshops, and industry conferences.
• Receive ongoing training on the latest performance marketing trends, data analytics, and customer engagement techniques.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote team is united by a shared mission to help partners succeed and by a commitment to:

• Open communication channels across all levels.
• Inclusive decision‑making that values diverse perspectives.
• Recognition of achievements through peer shout‑outs, spot bonuses, and annual awards.
• Wellness initiatives such as virtual fitness classes, mental health resources, and flexible time off.

Compensation & Benefits

• Salary Range: USD 72,000 – 88,000 per year, commensurate with experience.
• 401(k) Matching: Up to 4% of your salary.
• Paid Time Off: Generous PTO policy with additional holidays and sick days.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Remote Work Perks: Home office stipend, tech allowance, and monthly wellness budget.
• Employee Recognition: Quarterly awards, peer recognition platform, and spot bonuses.

How to Apply

If you’re ready to take your customer success career to the next level and help partners achieve measurable growth, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.

Join brighthush and be part of a team that’s shaping the future of performance marketing. Your expertise, enthusiasm, and commitment to excellence will help us deliver unparalleled value to our partners worldwide.