Senior Public Sector Customer Success Manager – Renewals & Retention Lead – Remote – Driving Growth & Satisfaction for Government & Agency Clients at brighthush

About brighthush

brighthush is a trailblazer in next‑generation connectivity, delivering ultra‑fast, secure, and resilient internet experiences to governments, agencies, and public‑sector organizations worldwide. With a sprawling network that spans the cloud, edge, and content delivery, we empower public‑sector leaders to keep the internet fast, safe, and accessible for billions of people every day. Our mission is simple yet powerful: to make the internet a better experience for billions of people, trillions of times a day.

Why brighthush is the Place to Shape the Future of Public‑Sector Connectivity

At brighthush, we’re not just building infrastructure – we’re building the backbone of public services, from emergency response systems to e‑government portals. Every line of code, every fiber optic cable, and every edge node we deploy has a direct impact on how citizens access healthcare, education, and critical services. If you thrive on making a tangible difference, this is the place to put your expertise to work.

Remote Flexibility & Work‑Life Balance

Our FlexBase program gives you the freedom to work from home, in the office, or a hybrid mix—whichever best supports your productivity and well‑being. We trust our people to deliver results, not to dictate where they do it. This flexibility is paired with a robust digital collaboration ecosystem that keeps you connected to teammates, customers, and the broader brighthush community.

Diverse, Inclusive, and Empowering Culture

brighthush is built on the belief that diverse perspectives fuel creativity and drive better outcomes. We celebrate differences in gender, race, sexual orientation, disability, and more, and we’re committed to creating an environment where everyone can thrive. Our inclusive hiring practices, employee resource groups, and continuous learning initiatives ensure that every voice is heard and every talent is nurtured.

Key Responsibilities

As a Senior Customer Success Manager focused on public‑sector renewals and retention, you will be the linchpin that keeps our government and agency clients satisfied, engaged, and growing. Your day‑to‑day work will involve:

• Renewal Lifecycle Management – Own the full renewal process from quoting and negotiation to contract closure, ensuring a seamless experience for public‑sector clients.
• Forecasting & Reporting – Maintain accurate renewal forecasts and track performance in our CRM, providing actionable insights to senior leadership.
• Stakeholder Collaboration – Build strong relationships with internal teams (sales, operations, product), distribution partners, and external stakeholders to align solutions with business needs.
• Upsell & Cross‑Sell Opportunities – Identify and act on product expansion opportunities that add value for clients while driving revenue growth.
• Risk Management – Monitor engagement metrics to spot at‑risk accounts, proactively mitigating churn through targeted outreach and support.
• Process Optimization – Partner with operations to streamline renewal workflows, improve efficiency, and enhance the overall customer experience.
• Thought Leadership – Represent brighthush at industry conferences, webinars, and client briefings, positioning the company as a trusted advisor in public‑sector connectivity.
• Data‑Driven Insights – Leverage analytics to uncover trends, forecast renewal outcomes, and recommend strategic initiatives to senior management.

Essential Qualifications

• 3+ years of experience in public‑sector sales, renewals, or account management.
• Proven track record of closing high‑value renewals and driving customer satisfaction.
• Excellent verbal and written communication skills, with the ability to influence at all levels.
• Strong organizational skills to manage a high‑volume portfolio and meet deadlines.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and standard office productivity tools.
• Proactive, solutions‑focused mindset for navigating complex, multi‑stakeholder scenarios.
• Experience with contract negotiation, pricing strategy, and financial modeling.

Preferred Qualifications

• Experience working with government agencies or public‑sector clients.
• Background in technology sales, especially in cloud, edge, or content delivery solutions.
• Knowledge of AI, cybersecurity, and large‑scale distributed systems.
• Previous experience in a fast‑paced, high‑growth environment.
• Demonstrated ability to analyze data and translate insights into action.
• Certifications in cloud platforms (AWS, Azure, GCP) or cybersecurity (CISSP, CompTIA Security+).

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align renewal strategies with long‑term business goals.
• Negotiation & Influence – Skilled at negotiating terms that satisfy both client needs and company objectives.
• Customer Advocacy – Passionate about championing the client’s voice and ensuring their success.
• Data‑Driven Decision Making – Comfortable using metrics to drive decisions and measure impact.
• Collaboration & Teamwork – Thrive in cross‑functional teams and build consensus across diverse groups.
• Adaptability – Quick to pivot in a dynamic environment and embrace new technologies.
• Project Management – Ability to coordinate multiple stakeholders, timelines, and deliverables simultaneously.
• Technical Acumen – Comfortable discussing network architecture, edge computing, and content delivery concepts with technical stakeholders.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology we build. You’ll have access to:

• Structured mentorship programs with senior leaders in sales, product, and engineering.
• Continuous learning resources, including certifications in cloud, AI, and cybersecurity.
• Opportunities to transition into product management, business development, or technical roles.
• Global mobility options for those interested in working across our international offices.
• Annual innovation challenges that allow you to propose and prototype new solutions.
• Leadership development workshops focused on strategic thinking, negotiation, and stakeholder management.

Work Environment & Culture Highlights

Our culture is built on three pillars:

• Innovation – We encourage experimentation and reward bold ideas that push the industry forward.
• Collaboration – Teams are cross‑functional, flat, and highly communicative, ensuring that every voice is heard.
• Impact – Your work directly influences how public‑sector organizations deliver services to citizens worldwide.

We also celebrate milestones, host hackathons, and provide spaces for informal learning. Whether you’re a seasoned professional or an emerging talent, you’ll find a community that values curiosity, resilience, and a shared commitment to public service.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary plus performance‑based commissions.
• Equity awards and an Employee Stock Purchase Plan (ESPP).
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO), sick leave, and parental leave.
• Employee assistance programs focused on mental and financial wellness.
• Flexible work arrangements and a supportive remote work infrastructure.
• Annual wellness stipend, gym memberships, and access to mindfulness resources.
• Professional development budget for conferences, courses, and certifications.

How to Apply

Ready to make a difference in the public sector and help shape the future of the internet? Apply now and join a team that values innovation, collaboration, and impact. We look forward to welcoming you to brighthush!