Customer Success Manager – Public Sector & Cyber Resilience Solutions (Senior Level)

Why brighthush?

At brighthush, we are at the forefront of the global cybersecurity revolution, empowering organizations to build cyber‑resilience for the AI‑driven era. Our AI‑native security platform blends real‑time threat intelligence, automated detection, and rapid response to protect on‑premises, air‑gapped, operational‑technology, hybrid, and cloud environments. By partnering with a broad ecosystem of technology leaders and intelligence collaborators, we help our customers stay ahead of sophisticated cyber‑criminals and state‑sponsored threats.

Our mission is simple yet ambitious: scale AI‑driven cyber defense while fostering a safer, more resilient digital future. Whether you are a seasoned industry pioneer or an emerging specialist, brighthush offers the tools, mentorship, and growth pathways you need to expand your expertise and make a tangible global impact.

Role Overview – Your Impact at brighthush

As a Customer Success Manager – Public Sector you will be the trusted advisor and primary liaison for Tier 2 public‑sector accounts. You will partner closely with key stakeholders, executive sponsors, and internal teams to ensure that our customers not only adopt brighthush solutions but also realize measurable business value and security outcomes. Your strategic guidance will drive onboarding, adoption, expansion, and renewal, directly contributing to the company’s growth and the security posture of critical public‑sector organizations.

Key Responsibilities

• Strategic Relationship Management: Build and nurture long‑term, outcome‑based relationships with public‑sector customers, understanding their business strategies, technical environments, and success metrics.
• Success Planning & Execution: Design customized success plans that guide customers through onboarding, product adoption, and continuous value realization.
• Quarterly Business Reviews (QBRs): Lead data‑driven QBRs to align on goals, showcase ROI, and identify opportunities for expansion or optimization.
• Cross‑Functional Collaboration: Partner with Sales, Product, R&D, and CS Engineering to ensure seamless hand‑offs, resolve escalations, and influence product roadmaps based on customer feedback.
• Risk Identification & Mitigation: Proactively monitor health metrics using AI‑powered analytics, flag potential churn risks, and coordinate mitigation strategies with internal stakeholders.
• Escalation Management: Own critical deployment or productivity issues, coordinating rapid response across technical and commercial teams.
• Thought Leadership: Serve as a subject‑matter expert on cybersecurity fundamentals (network, endpoint, cloud) and articulate complex technical concepts to both technical and executive audiences.
• Data‑Driven Reporting: Leverage AI tools to generate automated health reports, adoption dashboards, and predictive insights that demonstrate product value.
• Advocacy & Feedback Loop: Champion the customer’s voice within brighthush, ensuring that product enhancements and service improvements reflect real‑world needs.

Essential Qualifications

• 3+ years of customer engagement, account management, or customer success experience in a cybersecurity, SaaS, or enterprise‑software environment.
• Proven track record of managing a portfolio of enterprise or public‑sector clients, driving adoption, expansion, and renewal.
• Exceptional verbal and written communication skills; ability to translate technical concepts for both security analysts and C‑level executives.
• Strong project‑management capabilities with a knack for juggling multiple priorities and conflicting requirements.
• Solid understanding of core cybersecurity domains—network security, endpoint protection, cloud security, or operational technology.
• Willingness to travel up to 25 % of the time for on‑site engagements, workshops, and industry events.
• Demonstrated ability to use AI tools (e.g., AI‑driven analytics, generative AI assistants) to boost productivity, analyze data, or create customer‑focused content.

Preferred Qualifications & Certifications

• Industry‑recognized security certifications such as CompTIA Security+, GSEC, CISSP, CISM, or equivalent.
• Customer Success certifications (e.g., SuccessHACKER, Gainsight) that showcase a formal methodology for driving client outcomes.
• Bachelor’s degree in Computer Science, Information Security, Business Administration, or a related field; equivalent professional experience is also valued.
• Experience working with public‑sector procurement cycles, compliance frameworks (e.g., NIST, FedRAMP), and government‑level risk management.
• Familiarity with AI‑enhanced security platforms and a passion for staying ahead of emerging threat trends.

Core Skills & Competencies

• Customer‑Centric Mindset: An innate drive to understand and solve customer challenges, turning obstacles into opportunities for value creation.
• Analytical Acumen: Ability to interpret usage data, health scores, and security metrics to inform strategic recommendations.
• Influence & Negotiation: Skilled at guiding stakeholders toward mutually beneficial outcomes without relying on hard‑sell tactics.
• Technical Fluency: Comfortable discussing security architectures, APIs, and integration points with both technical and non‑technical audiences.
• Adaptability: Thrive in a fast‑moving, AI‑accelerated environment where priorities shift and new threats emerge daily.
• Collaboration: Strong team player who can bridge gaps between sales, engineering, product, and executive leadership.

Career Growth & Learning at brighthush

Joining brighthush means stepping onto a career trajectory that rewards curiosity, initiative, and impact. You will have access to:

• Mentorship programs with senior security architects and industry thought leaders.
• Continuous learning stipends for certifications, conferences, and advanced AI‑security courses.
• Opportunities to contribute to product strategy, influencing the next generation of AI‑driven defenses.
• Clear promotion pathways—from Customer Success Manager to Senior Manager, Director of Customer Success, or specialized roles in Product Management and Solutions Architecture.

Work Environment & Culture

brighthush cultivates a dynamic, inclusive, and remote‑first workplace where every voice matters. Our culture is built on:

• Diversity & Inclusion: We celebrate varied backgrounds, perspectives, and experiences, believing they fuel innovation.
• Flexibility: Remote work is the default; flexible hours empower you to balance professional and personal priorities.
• Collaboration: Regular virtual coffee chats, cross‑team hackathons, and knowledge‑sharing sessions keep us connected.
• Purpose‑Driven Mission: Every day, you help protect critical public‑sector infrastructure, contributing to national security and public safety.

Compensation, Perks & Benefits

While exact figures vary by location and experience, brighthush offers a competitive total‑reward package that includes:

• Base salary aligned with market benchmarks for senior customer success professionals.
• Performance‑based bonuses tied to renewal rates, expansion revenue, and customer health metrics.
• Equity participation – share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and family‑friendly policies.
• Professional development budget for certifications, conferences, and online learning.
• Wellness programs, virtual fitness classes, and mental‑health resources.
• Community‑service days and volunteer‑time‑off to support causes you care about.

How to Apply

If you are ready to champion public‑sector customers, translate AI‑powered security into real‑world outcomes, and grow your career within a market‑leading cybersecurity firm, we want to hear from you.

Submit your resume, a concise cover letter highlighting your most relevant successes, and any supporting certifications through our online portal:

Apply to the Customer Success Manager – Public Sector role at brighthush

Join the brighthush Family

At brighthush, we are committed to a safe, transparent, and equitable hiring process. All interviews are conducted through professional channels; we never request personal identifiers (such as Social Security numbers or birth dates) via text, instant messaging, or informal platforms. We do not charge any fees for application or recruitment.

Take the next step toward a rewarding career where your expertise protects governments, municipalities, and essential public services from tomorrow’s cyber threats. Apply today and become a catalyst for resilience in the AI era.