Remote Position
Customer Success Representative – Live‑Chat, Email & Phone Support Specialist for Dental AI Solutions
🌍 Remote · United States
💼 Full-time
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About brighthush
brighthush is at the forefront of transforming dental practice management with cutting‑edge artificial intelligence. Our mission is to empower dentists, hygienists, and practice managers with intuitive, data‑driven tools that streamline workflows, improve patient outcomes, and unlock new revenue streams. With a rapidly growing customer base across Europe, we are looking for passionate, customer‑centric professionals who want to shape the future of dental technology and deliver world‑class support to our users.
Why Join brighthush?
- Be part of a high‑growth, AI‑driven startup that is redefining the dental industry.
- Own the entire customer journey – from first contact to long‑term success.
- Work in a culture that prioritizes exceptional support and proactive onboarding.
- Enjoy a permanent, full‑time role with competitive compensation.
- Remote work across the EU – work from wherever you thrive.
- Opportunity to influence product development and support processes.
Key Responsibilities
Customer Support & First‑Line Assistance
- Serve as the first point of contact for customers via live‑chat, email, and phone.
- Resolve first‑level support tickets, troubleshoot issues, and determine when escalation to the Analyst or Medical teams is required.
- Maintain a high level of customer satisfaction by providing timely, accurate, and friendly responses.
Onboarding & Training
- Conduct onboarding calls and product demos for new customers, guiding them from registration to their first successful case.
- Create and deliver customized training materials tailored to each practice’s workflow.
- Track onboarding progress and ensure a smooth transition to self‑service.
CRM & Knowledge Base Management
- Keep the CRM (e.g., Pipedrive) up‑to‑date with accurate customer data and interaction history.
- Expand and maintain the Help‑Center documentation, ensuring that customers can find answers to common questions independently.
- Identify knowledge gaps and collaborate with product teams to improve resources.
Proactive Customer Engagement
- Reach out to customers before they encounter problems, offering tips, best practices, and product updates.
- Run outreach and win‑back campaigns to re‑engage inactive accounts.
- Gather feedback and insights to inform product enhancements and support improvements.
Continuous Improvement & Automation
- Analyze support workflows to identify bottlenecks and opportunities for automation.
- Implement and test new tools or scripts that reduce repetitive tasks and improve response times.
- Collaborate with engineering and product teams to roll out process enhancements.
Essential Qualifications
- Proven experience in customer support or account management, preferably in a SaaS environment.
- Hands‑on experience with live‑chat, helpdesk, or ticketing systems; familiarity with CRM platforms such as Pipedrive is a plus.
- Fluency in German and English (written and spoken). Additional languages are a strong advantage.
- Strong understanding of the daily needs of dental professionals; prior experience in the dental industry is beneficial but not mandatory.
- Excellent organizational skills and meticulous attention to detail.
- Friendly, courteous, and highly customer‑oriented communication style.
- Analytical mindset – you persist until a problem is fully resolved, not just passed on.
- Proactive approach to automation and efficiency – you constantly seek ways to streamline repetitive work.
Preferred Qualifications
- Experience in a high‑growth tech startup or AI‑driven company.
- Knowledge of dental practice management software or related tools.
- Background in data analysis or process improvement.
- Experience with remote collaboration tools and distributed teams.
Skills & Competencies
- Exceptional written and verbal communication.
- Problem‑solving aptitude and critical thinking.
- Customer empathy and the ability to build rapport quickly.
- Technical aptitude – comfortable learning new software and troubleshooting.
- Time‑management and prioritization in a fast‑paced environment.
- Team collaboration and cross‑functional coordination.
Career Growth & Learning Opportunities
At brighthush, we believe that growth is a shared journey. As a Customer Success Representative, you will:
- Progress into senior support or account management roles.
- Take on product‑feedback responsibilities, influencing the roadmap.
- Lead training initiatives and mentor new hires.
- Participate in continuous learning programs, including certifications in customer success, AI fundamentals, and dental industry best practices.
- Engage in cross‑departmental projects that broaden your skill set and visibility.
Work Environment & Culture
brighthush fosters a culture of transparency, innovation, and collaboration. Our remote teams thrive on:
- Regular virtual stand‑ups and all‑hands meetings.
- Open channels for feedback and idea sharing.
- Flexible work hours that respect work‑life balance.
- Access to cutting‑edge tools and resources.
- A supportive environment where every voice is heard.
Compensation & Benefits
We offer a competitive salary package that reflects your experience and the value you bring to brighthush. In addition, you will receive:
- Performance‑based bonuses and equity options.
- Health and wellness benefits, including mental health support.
- Professional development budget for courses, conferences, and certifications.
- Annual company retreats and team‑building events.
- Generous paid time off and flexible holiday policy.
Ready to Make an Impact?
If you are passionate about delivering exceptional customer experiences, thrive in a fast‑moving environment, and want to help shape the future of dental AI, we want to hear from you. Join brighthush and become a key player in transforming how dental practices operate worldwide.