Principal Customer Success Engineer – TOLA Program Lead, Enterprise Data Security & AI Trust Architect, Driving Strategic Customer Success & Data Governance at brighthush

About brighthush

In an era where artificial intelligence is reshaping every industry, brighthush stands at the forefront of secure AI adoption. Our mission is simple yet profound: empower enterprises to harness AI safely by giving them granular control over what data the technology can see and act upon. We pioneered a breakthrough in data discovery and protection that has become the backbone of the AI trust infrastructure relied upon by Fortune 1000 companies. Today, as we scale our impact, we are looking for visionary leaders who want to put people at the heart of this transformation.

The Opportunity

We are seeking a seasoned Principal Customer Success Engineer – TOLA to lead our most strategic customer relationships. This role is designed for an experienced security, data, or transformation leader who can operate credibly with executive stakeholders while driving complex, enterprise‑wide data security programs. As the strategic owner of customer engagement, you will guide organizations from deployment through long‑term adoption, maturity, and value realization, helping them establish and execute a comprehensive Data Security Posture Management (DSPM) and Data Security strategy.

Why TOLA?

TOLA is brighthush’s flagship program that integrates AI, data governance, and risk management into a single, cohesive platform. By joining TOLA, you will be at the forefront of shaping how the world secures its most valuable asset—data—while unlocking the full potential of AI. You will influence product direction, drive enterprise adoption, and help customers achieve measurable business outcomes.

Key Responsibilities

Strategic Leadership

• Act as the executive‑facing leader for brighthush’s engagement with major customers.
• Build trusted relationships with CISOs, CIOs, Chief Data Officers, Risk and Compliance leaders, and other senior stakeholders.
• Guide customers through their data security journey, helping them define strategy, priorities, operating models, and success measures.
• Lead executive steering committees, strategic reviews, and outcome‑focused planning sessions.
• Bring a strong point of view, challenge assumptions when appropriate, and influence decision‑making at all levels of the organization.

Program Ownership & Delivery

• Own the overall success of the customer’s brighthush program and strategic roadmap.
• Orchestrate all brighthush teams involved in the engagement, including Customer Success Engineering, Managed Services, Deployment, Professional Services, Support, Product, and Sales.
• Align customer and brighthush stakeholders around shared objectives, priorities, and measurable outcomes.
• Drive program governance, risk management, executive communications, and successful execution across multiple workstreams.
• Ensure customers continue to progress through adoption, maturity, and value realization milestones.

Value Realization & Growth

• Ensure customers achieve measurable business, operational, and security outcomes from their investment in brighthush.
• Help customers expand and mature their DSPM and broader Data Security programs.
• Identify opportunities to extend brighthush’s impact across additional business units, use cases, and strategic initiatives.
• Partner with Sales and Customer Success leadership to support long‑term account growth, renewals, and expansion opportunities.

Product & R&D Partnership

• Act as the voice of the customer within brighthush.
• Partner closely with Product Management and R&D teams to advocate for customer requirements and influence product direction.
• Align customer priorities with brighthush’s roadmap and facilitate productive discussions around future capabilities and strategic requirements.

Essential Qualifications

• Significant experience leading enterprise security, data, risk, transformation, or technology programs within large regulated organizations.
• Strong understanding of Data Security, DSPM, Data Governance, Data Risk Management, or related disciplines.
• Experience working with executive stakeholders in complex enterprise environments, ideally within financial services.
• Demonstrated executive presence and the ability to influence, persuade, and build consensus across diverse stakeholder groups.
• Proven ability to lead large cross‑functional programs and coordinate multiple teams toward shared outcomes.
• Exceptional communication, stakeholder management, and leadership skills.
• Ability to combine strategic thinking with disciplined execution in fast‑paced environments.

Preferred Qualifications

• Prior experience in a SaaS or cloud‑native security company.
• Hands‑on knowledge of AI/ML model governance and explainability frameworks.
• Experience with data classification, data lineage, and data cataloging tools.
• Background in regulatory compliance frameworks such as GDPR, CCPA, PCI‑DSS, or ISO 27001.
• Track record of driving customer success metrics such as NPS, CSAT, and renewal rates.

Skills & Competencies

• Strategic Vision & Execution
• Executive Stakeholder Management
• Program & Project Management
• Data Security & Governance Expertise
• AI & Machine Learning Fundamentals
• Influence & Negotiation
• Analytical Thinking & Problem Solving
• Communication & Storytelling
• Collaboration Across Functions
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology we build. As a Principal Customer Success Engineer, you will:

• Lead high‑impact initiatives that shape the future of AI trust and data security.
• Mentor junior engineers and customer success leaders, fostering a culture of continuous learning.
• Participate in executive‑level strategy sessions, gaining exposure to board‑room discussions.
• Access a robust learning ecosystem, including certifications in data governance, security architecture, and AI ethics.
• Move into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Chief Customer Officer.

Work Environment & Culture

brighthush thrives on a culture of curiosity, collaboration, and impact. We believe that the best ideas come from diverse perspectives, so we actively promote an inclusive environment where every voice is heard. Our remote‑first approach means you can work from anywhere while staying connected through weekly virtual town halls, cross‑functional hackathons, and real‑time collaboration tools. We celebrate wins together, learn from challenges, and continuously iterate on our processes to deliver the best outcomes for our customers.

Compensation & Benefits

Compensation Range: $220,000 – $240,000

This range reflects brighthush’s good faith estimate of the possible compensation for this role at the time of posting. Final salary will be determined at brighthush’s sole discretion, consistent with applicable law, and based on factors such as experience, location, and performance.

Benefits

• Fully remote work with office setup reimbursement.
• Unlimited paid time off (PTO) to support work‑life balance.
• Paid holidays and sick leave.
• Comprehensive health, vision, and dental insurance.
• Life, short‑term, and long‑term disability coverage.
• 401(k) with company match.
• Professional development stipend and conference travel.
• Employee wellness programs, including mental health resources.
• Equity options as part of the total compensation package.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping the future of AI and data security. You will:

• Work with cutting‑edge technology that protects the most valuable asset in the digital economy.
• Influence the direction of a product that is adopted by Fortune 1000 companies.
• Collaborate with world‑class engineers, product managers, and data scientists.
• Drive tangible business outcomes for customers, ensuring their success and trust in AI.
• Grow your career in a fast‑paced, high‑impact environment.

Ready to Make an Impact?

If you are a seasoned security or data transformation leader who thrives on building relationships with C‑suite executives, driving enterprise‑wide programs, and turning complex challenges into strategic opportunities, we want to hear from you. Join brighthush and help us build the next generation of AI trust infrastructure that empowers businesses worldwide.

Apply Today and Become a Key Architect of the Future of Data Security at brighthush.

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