Customer Success Specialist (Pacific time zone)

Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, etc. Canada)

🌐 https://auctria.com

Love helping people? Passionate about nonprofits? Join our team!

Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast.

We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.

🚀 What You’ll Do:

• Support users via email, chat, and occasionally calls
• Troubleshoot and resolve issues quickly and professionally
• Help improve internal processes and collaborate with a fully remote team

💡 What You Bring:

• Customer support experience (email/chat/Zoom)
• Tech-savvy with great communication skills
• Comfortable with Excel and basic web design
• Remote work experience & self-starter mentality
• Strong attention to detail and organization

💡 Requirements:

• Eligible to work in Canada with fluent English
• Must live in the Pacific time zone, no exceptions

✨ Bonus Points for:

• Experience in nonprofit fundraising events
• Familiarity with tools like Slack, Notion, Intercom, Enchant

📅 Schedule:

Choose between:

• 4 x 10 hour days (Thu–Sun, 1:00PM–11:00PM PT)
• 5 x 8 hour days (Thu–Mon, 3:00PM–11:00PM PT)

🎉 First Test:

We work with lots of animal rescues—tell us your favorite animal in your application!

Ready to help amazing organizations do more good?

Apply now and grow with Auctria.

Eligible to work in Canada, fluent English, customer support experience, tech-savvy with Excel and basic web design, remote work experience, must live in Pacific time zone.

Key Responsibilities

• supporting users
• troubleshooting issues
• improving processes

Skills & Tools

Microsoft Excel, Slack, Notion, Intercom, Enchant, Zoom

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Vancouver or Victoria or Nanaimo or British Columbia
• Salary: CAD 60,000 – 65,000 / year
• Languages: English

Benefits

• 4-day work week

About Auctria

A remote-first company providing a fundraising event platform for nonprofits. — Industry: Information Technology