Strategic Customer Growth Manager – Upselling & Cross‑Selling Specialist Driving Revenue Expansion for a Global Hospitality Technology Leader

About brighthush

brighthush is not just a software company – we’re a movement that’s reshaping the hospitality industry. Since our founding in 2012, we’ve powered hotels in over 150 countries, processing billions of dollars in bookings each year. From boutique inns to large hotel chains, our unified platform integrates with hundreds of partners, enabling hoteliers to streamline operations, unlock new revenue streams, and elevate their commercial strategy. With a fully remote, global team of more than 650 talented engineers, AI architects, designers, and hospitality veterans, we’re building the future of travel one AI‑driven solution at a time.

Why brighthush?

• Industry‑leading awards: HotelTechAwards 2026 Best Hotel Management Software, Deloitte Technology Fast 500 2024, and Most Loved Workplace® Certified 2024.
• Remote‑first culture: work from anywhere, supported by a home‑office stipend and fully paid parental leave.
• Continuous learning: access to brighthush University, manager training, and upskilling programs.
• Diverse, inclusive environment: 30+ languages spoken, 40+ countries represented, and a commitment to full inclusion of all qualified individuals.
• Uncapped commission and competitive base: top performers earn $120k+ in Annual OTE (US‑based).

Role Overview

As a Strategic Customer Growth Manager at brighthush, you will be the catalyst for revenue expansion across our existing customer base. Your primary focus will be to identify, nurture, and close upsell and cross‑sell opportunities through a blend of outbound outreach and product‑led growth tactics. You will partner closely with sales, onboarding, product, and customer success teams to ensure a seamless experience for our hoteliers and to drive long‑term value.

Key Responsibilities

• Build and manage a robust pipeline of upsell and cross‑sell opportunities, consistently exceeding quarterly and annual revenue targets.
• Conduct deep account analyses to uncover unmet needs and align brighthush solutions with each customer’s strategic goals.
• Develop and deliver tailored sales presentations, proposals, and product demos that resonate with decision‑makers at all levels.
• Collaborate with onboarding and product teams to guarantee smooth implementation and adoption of upsold products.
• Maintain a high quality of deals, minimizing post‑sale churn and ensuring a positive customer experience.
• Stay ahead of industry trends, competitor offerings, and market dynamics to proactively identify new revenue opportunities.
• Track and report on key metrics (pipeline velocity, win rates, average deal size) using Salesforce and other CRM tools.
• Represent brighthush at industry events, webinars, and partner meetings to showcase our value proposition.
• Mentor junior team members on best practices for upselling and cross‑selling in the hospitality tech space.

Essential Qualifications

• Proven track record of exceeding sales targets, with a strong focus on upselling or account expansion.
• Experience in the hospitality technology sector, ideally with PMS or channel management solutions.
• Deep understanding of hospitality operations, challenges, and emerging trends.
• Exceptional communication and negotiation skills, capable of translating complex technical concepts to non‑technical stakeholders.
• Strong relationship‑building ability, with a history of cultivating long‑term partnerships.
• Self‑motivated, goal‑oriented, and driven to surpass quotas.
• Proficiency with Salesforce, Google Workspace, Groove, Zendesk, Canva, and generative AI tools.
• Willingness to travel up to 10% of the time for client visits or industry events.

Preferred Qualifications

• Demonstrated success in selling PMS or other hotel tech software.
• Multilingual capabilities – English plus additional European languages is a plus.
• Experience with AI‑powered solutions in hospitality.
• Background in data analysis or business intelligence.

Skills & Competencies

• Strategic Account Management – ability to map customer journeys and identify growth levers.
• Data‑Driven Decision Making – comfortable using analytics to inform sales strategies.
• Product Evangelism – passion for showcasing how brighthush’s platform transforms hotel operations.
• Collaboration – works seamlessly across cross‑functional teams.
• Adaptability – thrives in a fast‑paced, remote environment.
• Customer‑Centric Mindset – always prioritizes the client’s success and satisfaction.

Career Growth & Learning

At brighthush, your professional development is a priority. You’ll have access to:

• Brighthush University – a library of courses covering product knowledge, sales techniques, and industry trends.
• Mentorship programs – pairings with senior leaders to accelerate your growth.
• Leadership tracks – opportunities to transition into sales leadership or product management roles.
• Annual innovation challenges – showcase your ideas and win resources to bring them to life.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, global community. We celebrate diversity, encourage open dialogue, and foster a culture of continuous improvement. Every team member is empowered to bring their authentic self to work and to contribute to the collective success of brighthush.

Compensation & Benefits

We offer a competitive base salary (US‑based) coupled with an uncapped commission structure that rewards top performers. In addition to financial incentives, you’ll enjoy:

• Fully paid parental leave.
• Paid time off in accordance with local labor laws.
• Home‑office stipend tailored to your country of residence.
• Health, dental, and vision insurance (US‑based).
• 401(k) matching (US‑based).
• Unlimited professional development budget.
• Access to wellness programs and mental health resources.

How to Apply

If you’re ready to drive revenue growth for a global hospitality tech leader and thrive in a remote, collaborative environment, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Hospitality

At brighthush, we’re not just building software; we’re redefining what’s possible in hospitality. Join a team of elite engineers, AI architects, designers, and industry veterans who are obsessed with using technology to transform a trillion‑dollar industry. If you’re passionate about growth, customer success, and cutting‑edge solutions, this is your chance to be part of something extraordinary.