Customer Success Specialist – Strategic Engagement & Retention Lead (Americas, EST Shift)

About brighthush

At brighthush, we’re redefining the way high‑ticket sales teams capture, nurture, and convert leads into lifelong customers. Our cutting‑edge SaaS platform empowers sales professionals to automate outreach, streamline follow‑ups, and close deals faster than ever before. With a global footprint spanning North America, Europe, and Asia, brighthush is at the forefront of the information technology industry, delivering intelligent solutions that drive revenue growth and operational excellence.

Our culture is built on curiosity, collaboration, and a relentless pursuit of impact. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the boundaries of what’s possible. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where you can grow, innovate, and make a tangible difference.

Why Join brighthush?

• Impactful Work: Your efforts will directly influence the success of high‑ticket sales teams worldwide.
• Growth & Development: Access to mentorship, training programs, and a clear career ladder.
• Flexible Remote Work: Work from anywhere in the United States or Canada with a fully remote setup.
• Competitive Compensation: Base salary plus performance bonuses, equity options, and a comprehensive benefits package.
• Inclusive Culture: A supportive community that values every voice and promotes work‑life balance.

Key Responsibilities

As a Customer Success Specialist at brighthush, you will be the linchpin between our platform and our valued clients. Your role will encompass a blend of strategic account management, proactive engagement, and data‑driven insights to ensure our customers achieve their business objectives.

• Onboarding Excellence: Lead seamless onboarding calls, guiding new customers through platform setup, best practices, and integration with their existing tools.
• Retention & Upsell: Identify at‑risk accounts, develop tailored retention plans, and collaborate with the sales team to uncover upsell opportunities.
• Account Health Monitoring: Maintain accurate, real‑time account notes, track usage metrics, and flag potential churn indicators.
• Live Support & Coaching: Conduct live calls and webinars, providing hands‑on coaching to maximize platform adoption.
• Feedback Loop: Gather customer insights, relay product improvement suggestions to the engineering team, and champion the customer voice within brighthush.
• Cross‑Functional Collaboration: Work closely with Marketing, Product, and Sales to align customer success initiatives with broader company goals.

Essential Qualifications

• Minimum of 2 years’ experience in SaaS Customer Success, Account Management, or a related field.
• Fluent English communication skills—both written and verbal.
• Proven ability to conduct engaging live calls and handle challenging conversations with empathy and confidence.
• Strong follow‑through mindset: you’re accountable, organized, and deliver on commitments.
• Experience with CRM and customer success tools such as HubSpot, Close, Pipedrive, Zapier, Make, Stripe, and Loom.
• Comfortable working an EST shift with a 4‑hour overlap with Central European Time (CET) to support global teams.
• Self‑starter attitude with a passion for continuous learning and improvement.

Preferred Qualifications

• Experience in high‑ticket sales environments or with enterprise‑level SaaS products.
• Knowledge of sales enablement tools and lead‑generation workflows.
• Previous exposure to data analytics and reporting dashboards.
• Multilingual capabilities beyond English.
• Experience working in a fast‑paced, high‑growth startup culture.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a proactive approach to solving them.
• Communication Excellence: Clear, concise, and persuasive communication across all channels.
• Problem‑Solving: Ability to diagnose issues quickly and devise actionable solutions.
• Analytical Thinking: Comfortable interpreting data to drive decisions and forecast trends.
• Collaboration & Influence: Works effectively with cross‑functional teams and influences stakeholders.
• Adaptability: Thrives in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Customer Success Specialist, you will have access to:

• Structured mentorship programs pairing you with senior leaders.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Opportunities to transition into advanced roles such as Senior Customer Success Manager, Customer Success Director, or Product Evangelist.
• Participation in cross‑departmental projects that broaden your skill set and visibility.
• Annual performance reviews that align your goals with brighthush’s strategic roadmap.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in the United States or Canada, while still feeling connected to a vibrant, collaborative team. We foster:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly hackathons and innovation challenges that encourage creative problem‑solving.
• Open‑door policy—your voice matters, and we actively seek your feedback.
• Health & wellness initiatives, including mental health resources, virtual fitness classes, and flexible PTO.
• Annual retreats and team‑building events to strengthen relationships and recharge.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for Customer Success roles.
• Performance‑based bonuses tied to customer satisfaction, retention, and revenue growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program for U.S. employees.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Access to a state‑of‑the‑art collaboration platform and the latest productivity tools.

How to Apply

If you’re ready to join a forward‑thinking team that values innovation, customer impact, and personal growth, we’d love to hear from you. Submit your application through our careers portal and let’s explore how you can help shape the future of high‑ticket sales success at brighthush.