Customer Support Associate – Live Chat & Email Expert – 1+ Year Experience – Remote, Gurugram – Join brighthush

About brighthush

At brighthush, we believe that exceptional customer experiences are the cornerstone of lasting relationships. As a leading technology innovator in the information technology sector, brighthush is dedicated to delivering seamless, personalized support that empowers our global community. Our mission is simple: to transform every interaction into a moment of delight, ensuring that every customer feels heard, valued, and supported. With a culture that thrives on curiosity, collaboration, and continuous learning, we invite you to become part of a team that is reshaping the future of customer service.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a vibrant ecosystem where your voice matters, your growth is accelerated, and your impact is tangible. We offer:

• Remote Flexibility: Work from the comfort of your home while staying connected to a global team.
• Career Acceleration: Structured learning paths, mentorship programs, and clear promotion tracks.
• Inclusive Culture: A diverse, supportive environment that celebrates individuality and fosters belonging.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.
• Innovation at Scale: Access to cutting‑edge tools, platforms, and projects that push the boundaries of customer support.

Key Responsibilities

As a Customer Support Associate at brighthush, you will be the frontline champion for our customers, ensuring that every query is addressed with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Responding to live chat and email inquiries from customers across multiple product lines.
• Diagnosing and resolving technical and non‑technical issues, escalating when necessary.
• Documenting all interactions in our Zendesk system to maintain a comprehensive knowledge base.
• Collaborating with cross‑functional teams—Product, Engineering, and Sales—to provide feedback and improve customer journeys.
• Maintaining a high level of accuracy and attention to detail while handling multiple tickets simultaneously.
• Adhering to SLA targets and quality metrics to ensure customer satisfaction scores remain above 95%.
• Participating in continuous improvement initiatives, such as process reviews and training workshops.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skill, and passion for customer service. The following are non‑negotiable requirements:

• Minimum of 1 year of live chat and email customer support experience.
• Proficient typing speed of 35 words per minute or higher.
• Excellent written and verbal communication skills in English.
• Strong computer literacy, including proficiency with Google Drive, Microsoft Word, and Microsoft Excel.
• Experience using Zendesk or a similar ticketing system.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in a tech‑centric customer support role or SaaS environment.
• Knowledge of basic troubleshooting for web and mobile applications.
• Familiarity with CRM platforms beyond Zendesk, such as Salesforce or HubSpot.
• Multilingual capabilities, especially in Hindi or other regional languages.
• Previous exposure to remote work tools like Slack, Teams, or Zoom.

Skills & Competencies

Success at brighthush requires a blend of technical acumen and soft skills. The ideal candidate will demonstrate:

• Customer‑Centric Mindset: A genuine desire to help and a proactive approach to problem‑solving.
• Analytical Thinking: Ability to dissect issues, identify root causes, and propose effective solutions.
• Time Management: Efficiently juggling multiple tickets while meeting SLA deadlines.
• Adaptability: Thriving in a fast‑paced environment with evolving processes and technologies.
• Collaboration: Working seamlessly with teammates across departments to deliver holistic solutions.
• Continuous Learning: Eagerness to stay updated on product changes, industry trends, and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe that every role is a stepping stone to greater responsibilities. As a Customer Support Associate, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular skill‑building workshops covering advanced Zendesk features, product knowledge, and soft‑skill development.
• Clear promotion pathways to Senior Support Specialist, Team Lead, or even Product Management roles.
• Cross‑functional projects that allow you to contribute to product enhancements and customer experience strategies.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush is built on the principles of transparency, respect, and innovation. Our remote culture is anchored by:

• Weekly virtual town halls where leadership shares company updates and celebrates wins.
• Monthly hackathons and idea‑sharing sessions that encourage creative problem‑solving.
• Flexible work hours that accommodate different time zones and personal commitments.
• A robust digital wellness program, including virtual fitness classes and mental health resources.
• Annual retreats (when safe) that bring the remote team together for team‑building and strategic planning.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary aligned with industry standards for remote customer support roles in India.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance coverage for you and your dependents.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Access to a comprehensive digital benefits portal covering wellness, entertainment, and financial planning.

How to Apply

Ready to elevate your customer support career and make a real impact? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your unique skills and passion can help us deliver world‑class support to our customers worldwide.

Apply to This Job

Join brighthush Today!

At brighthush, every interaction is an opportunity to create lasting value. If you’re a motivated, detail‑oriented professional with a knack for solving problems and a desire to grow, we want to hear from you. Apply now and become part of a team that’s redefining customer support, one conversation at a time.