Bilingual Customer Service Representative – Remote, Orlando, FL – English & Spanish – Full‑Time – Join brighthush’s Growing Customer Support Team

Introduction

Are you passionate about helping people, fluent in both English and Spanish, and eager to build a rewarding career in customer service? brighthush, a leading provider of live answering and virtual receptionist solutions for small and medium‑sized businesses, is looking for a dedicated Bilingual Customer Service Representative to join our remote team. This role offers the flexibility of working from anywhere in the United States while delivering exceptional support to a diverse client base.

About brighthush

brighthush has been at the forefront of the information technology and customer experience industry for over a decade. We empower businesses to focus on growth by handling their inbound communications with professionalism, empathy, and efficiency. Our mission is simple: to make every customer interaction a positive, memorable experience. With a culture rooted in innovation, collaboration, and continuous learning, brighthush is the place where your career can flourish.

Key Responsibilities

• Answer inbound calls from clients and prospects in both English and Spanish, ensuring a courteous and professional tone.
• Schedule appointments, follow‑ups, and service reminders accurately using our CRM platform.
• Relay messages and updates to the appropriate internal teams or external partners.
• Maintain detailed, real‑time logs of all interactions, adhering to data privacy and compliance standards.
• Handle routine inquiries, troubleshoot basic technical issues, and provide clear, actionable guidance.
• Collaborate with cross‑functional teams to resolve escalated customer concerns and improve service processes.
• Participate in weekly training sessions and performance reviews to continuously enhance your skills.

Essential Qualifications

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Fluency in English and Spanish, both written and spoken.
• Strong empathy, active listening, and a genuine desire to help others.
• Reliable high‑speed internet connection and a dedicated workspace that meets our technical requirements.
• Consistent attendance record and punctuality.
• Availability to work at least one weekend day per month, with flexibility for occasional overtime.
• Basic computer literacy and comfort with CRM and ticketing systems.

Preferred Qualifications

• Prior experience in a customer service or call center environment.
• Experience with live answering or virtual receptionist services.
• Knowledge of the IT or SaaS industry.
• Familiarity with remote work tools such as Zoom, Slack, and Microsoft Teams.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining high quality.

Skills & Competencies

Communication: Clear, concise, and friendly communication in both languages.

Problem‑Solving: Ability to diagnose issues quickly and provide effective solutions.

Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.

Adaptability: Thrive in a dynamic, remote setting and adjust to evolving processes.

Team Collaboration: Work seamlessly with colleagues across departments, sharing insights and best practices.

Career Growth & Learning

At brighthush, we believe in nurturing talent. As a Bilingual Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs.
• Regular skill‑building workshops covering advanced communication, conflict resolution, and industry knowledge.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Customer Success Manager.
• Opportunities to cross‑train in related areas like sales, technical support, or product management.
• Annual performance reviews that align your goals with the company’s strategic vision.

Work Environment & Culture

brighthush’s remote-first culture means you can work from the comfort of your home while staying connected to a vibrant, global team. We celebrate diversity, encourage open dialogue, and foster an environment where every voice matters. Our core values—excellence, integrity, and innovation—guide everything we do, from daily interactions to long‑term strategy.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Generous paid time off (PTO) and holidays.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work schedule and remote work stipend.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter highlighting your bilingual experience and customer service achievements. We’re excited to learn how you can contribute to brighthush’s mission of delivering outstanding customer experiences.