Customer Support Consultant – Bilingual (English & Thai) – Remote, High‑Impact Role at brighthush

About brighthush

brighthush is a trailblazing automotive technology company that has been redefining how dealerships and OEMs operate for over two decades. Our cloud‑based, end‑to‑end platform delivers real‑time insights, seamless integration, and intelligent automation that empower automotive retailers to drive growth, increase profitability, and deliver an unparalleled customer experience. At brighthush, we blend deep industry expertise with cutting‑edge software engineering to create solutions that are as intuitive as they are powerful.

Why Join brighthush?

When you become part of brighthush, you’re not just taking a job—you’re stepping into a mission. We’re building the future of automotive retail, and we need passionate, customer‑centric professionals who thrive in a fast‑moving, collaborative environment. Our culture is built on transparency, continuous learning, and a relentless focus on delivering value to our clients. Whether you’re a seasoned support specialist or a recent graduate eager to grow, brighthush offers the resources, mentorship, and career trajectory to help you reach your full potential.

Role Overview

As a Customer Support Consultant at brighthush, you will be the frontline advocate for our dealership partners across Thailand and the wider region. Your primary mission is to ensure that every user of the brighthush system enjoys a smooth, efficient experience—from initial onboarding through ongoing daily operations. This is a remote‑first role with occasional on‑site visits, designed to give you flexibility while keeping you connected to the heart of our customer base.

Key Responsibilities

• Deliver high‑quality, proactive support to dealership customers via phone, email, and live chat, ensuring rapid resolution of technical and functional issues.
• Diagnose, troubleshoot, and resolve system problems with a methodical, customer‑centric approach, documenting root causes and workarounds.
• Log, monitor, and manage support tickets from intake to closure, maintaining accurate status updates and escalating complex issues to engineering or product teams when necessary.
• Maintain and continuously enrich brighthush’s internal knowledge base, creating clear, concise documentation that empowers both customers and future support staff.
• Provide actionable feedback to product, engineering, and sales teams regarding recurring issues, user pain points, and opportunities for system enhancements.
• Mentor and onboard new support team members, sharing best practices and fostering a culture of excellence.
• Participate in on‑site customer visits as required, building strong relationships and gathering first‑hand insights into dealership workflows.
• Adapt to a dynamic support schedule, including occasional weekend and bank holiday coverage on a rotating basis.

Essential Qualifications

• Fluency in both Thai and English—verbal and written—to communicate effectively with a diverse customer base.
• Minimum of 1 year of experience in a customer support or helpdesk environment, preferably within SaaS, IT, or automotive sectors.
• Strong troubleshooting and diagnostic skills, with a proven ability to isolate and resolve complex technical issues.
• Experience working in a dealership environment or with a system similar to the brighthush platform (previous exposure to brighthush DMS/Pinnacle is a significant advantage).
• Excellent time‑management and prioritization abilities, capable of juggling multiple tickets while maintaining high service quality.
• Meticulous attention to detail and a continuous improvement mindset.
• Educational background in IT, software engineering, automotive technology, or a related field is desirable but not mandatory; equivalent work experience will be considered.
• A genuine passion for technology, automotive operations, and delivering outstanding customer success.

Preferred Qualifications

• Prior experience in a SaaS support role with a focus on B2B automotive solutions.
• Knowledge of dealership management systems (DMS) and inventory/finance workflows.
• Experience with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow.
• Basic scripting or automation skills (e.g., PowerShell, Python) to assist in troubleshooting.
• Previous involvement in knowledge‑base creation or technical documentation.

Skills & Competencies

• Exceptional communication skills—able to translate technical jargon into clear, actionable guidance.
• Empathy and patience, with a genuine desire to help customers overcome obstacles.
• Analytical thinking and a methodical approach to problem solving.
• Adaptability—thrives in a fast‑paced, evolving environment.
• Team player who collaborates across departments to drive customer success.
• Proactive mindset—anticipates issues and recommends preventive measures.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Customer Support Consultant, you will have access to:

• Structured onboarding and continuous on‑the‑job training, including hands‑on workshops, role‑play scenarios, and real‑time shadowing.
• Cross‑functional exposure to product, engineering, and sales teams, giving you a holistic view of the business.
• Mentorship from senior support leaders and industry experts.
• Access to internal learning platforms, certifications, and conferences related to SaaS, automotive technology, and customer experience.
• Clear career pathways—support specialists can progress to senior support roles, technical account managers, or product support engineering.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and collaboration. Our team is distributed across Thailand and beyond, yet we maintain a strong sense of community through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Regular virtual coffee breaks and team‑building activities.
• Open‑door communication channels with leadership.
• Inclusive culture that celebrates diversity and encourages new ideas.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for support roles in the automotive tech sector.
• Performance‑based bonuses tied to customer satisfaction metrics and ticket resolution rates.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible work hours and the ability to work from anywhere.
• Paid time off, including vacation, personal days, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee stock‑option plan (ESOP) to share in brighthush’s growth.

How to Apply

Ready to make a tangible impact on the automotive industry? Submit your application through the brighthush careers portal or click the link below to apply directly:

Apply to brighthush Today

Join brighthush – Where Innovation Meets Customer Success

At brighthush, we’re not just building software; we’re shaping the future of automotive retail. If you’re a dedicated, bilingual support professional who thrives on solving complex problems and delivering exceptional service, we want to hear from you. Join us and help drive the next wave of automotive innovation.