Customer Support Coordinator – Remote Client Experience & Scheduling Specialist at brighthush

About brighthush

At brighthush, we are redefining the way people experience travel, hospitality, and event services through a seamless blend of technology and human touch. Our mission is to empower clients worldwide to enjoy stress‑free planning, booking, and support, no matter where they are. As a fast‑growing, fully remote organization, brighthush prides itself on a culture of collaboration, continuous learning, and a relentless focus on delivering delight at every interaction. Join us and become part of a team that values curiosity, accountability, and the power of a great customer experience.

Position Overview

We are seeking a dependable, service‑oriented Customer Support Coordinator to become the front‑line champion of client assistance, support request management, and scheduling coordination—all from the comfort of your own home office. This role is built for individuals who thrive on clear communication, meticulous organization, and the satisfaction of turning client inquiries into positive outcomes. If you are detail‑oriented, responsive, and comfortable leveraging digital tools to solve problems, you will find a rewarding career path at brighthush.

Key Responsibilities

Client Interaction & Support

• Respond promptly to client inquiries via email, phone, live chat, and proprietary online platforms, ensuring a professional and friendly tone.
• Diagnose client issues, provide accurate information, and guide users through troubleshooting steps or service processes.
• Maintain a high first‑contact resolution rate by anticipating client needs and offering proactive solutions.

Scheduling, Reservations & Service Coordination

• Assist clients in booking travel, hospitality, or event services, confirming details such as dates, locations, and special requests.
• Coordinate with internal operations teams to align availability, resources, and vendor schedules, guaranteeing seamless execution.
• Review and verify all service confirmations for accuracy, updating clients on any changes or enhancements.

Documentation & System Management

• Maintain up‑to‑date client records, support tickets, and service documentation within brighthush’s CRM and ticketing systems.
• Ensure all interactions are logged with clear, concise notes that enable smooth handoffs and future reference.
• Generate periodic reports on support volume, response times, and client satisfaction metrics for continuous improvement.

Collaboration & Continuous Improvement

• Partner with cross‑functional teams—including product, operations, and marketing—to relay client feedback and suggest enhancements.
• Participate in regular team huddles, training sessions, and knowledge‑sharing workshops to stay current on service offerings.
• Identify recurring issues and work with leadership to develop FAQ resources, self‑service guides, and process refinements.

Essential Qualifications

• Communication Excellence: Superior written and verbal communication skills, with the ability to convey complex information clearly and courteously.
• Organizational Mastery: Proven ability to manage multiple tasks, prioritize effectively, and maintain meticulous records in a fast‑paced remote environment.
• Technical Proficiency: Comfortable navigating online systems, CRM platforms, ticketing tools, and collaboration software (e.g., Slack, Zoom, Google Workspace).
• Remote Work Discipline: Demonstrated self‑motivation, time‑management, and a reliable high‑speed internet connection.
• Customer‑Centric Mindset: Prior experience in customer service, administrative support, or coordination roles is preferred.

Preferred (But Not Required) Experience

• Background in travel, hospitality, or event‑related services, providing insight into client expectations and industry terminology.
• Familiarity with AI‑enhanced support tools, chatbots, or automated ticket routing systems.
• Experience working in fully remote or distributed teams, with a track record of effective virtual collaboration.

Core Skills & Competencies

• Problem Solving: Ability to think critically, diagnose issues quickly, and propose practical solutions.
• Empathy & Patience: Genuine desire to understand client perspectives and provide calm, reassuring assistance.
• Attention to Detail: Vigilance in verifying booking details, contract terms, and service specifications.
• Adaptability: Comfort with evolving processes, new tools, and shifting priorities in a dynamic industry.
• Team Orientation: Collaborative spirit that values shared success and knowledge exchange.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Support Coordinator, you will have access to:

• Structured onboarding that pairs you with a seasoned mentor for the first 90 days.
• Ongoing training modules covering advanced communication techniques, conflict resolution, and product knowledge.
• Opportunities to transition into senior support roles, team lead positions, or specialized functions such as client success management, operations analysis, or product advocacy.
• Quarterly career‑development workshops featuring industry experts, leadership panels, and skill‑building labs.
• Support for certifications (e.g., Certified Customer Service Professional, CRM platform credentials) with tuition reimbursement.

Work Environment & Culture at brighthush

Our remote‑first philosophy means you can work from anywhere with a reliable internet connection. We foster a culture that blends flexibility with accountability:

• Flexibility: Choose your core working hours within a broad window to accommodate personal rhythms and time zones.
• Community: Regular virtual coffee chats, team‑building games, and annual in‑person retreats (when feasible) keep connections strong.
• Transparency: Open communication channels with leadership, including monthly town halls and transparent performance dashboards.
• Well‑Being: Access to mental‑health resources, wellness stipends, and ergonomic home‑office allowances.
• Diversity & Inclusion: A commitment to building a workforce that reflects the global clientele we serve, with active employee resource groups and inclusive policies.

Compensation, Perks & Benefits

brighthush offers a competitive salary range of $45,000 – $75,000 annually, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Performance‑based bonuses and quarterly incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company matching.
• Generous paid time off (PTO) and paid holidays.
• Professional development budget for courses, conferences, and certifications.
• Home‑office stipend for equipment, high‑speed internet, and ergonomic accessories.
• Employee assistance program (EAP) for counseling, legal, and financial guidance.
• Recognition programs that celebrate milestones, innovation, and exceptional client service.

How to Apply

If you are passionate about delivering exceptional client experiences, thrive in a remote setting, and are eager to grow with a forward‑thinking organization, we want to hear from you. Click the link below to submit your application, resume, and a brief cover letter highlighting why you would be a perfect fit for the Customer Support Coordinator role at brighthush.

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Our Commitment to Fair Hiring Practices

brighthush utilizes artificial intelligence tools to assist in the recruitment process, such as scanning resumes for relevant keywords and flagging potential inconsistencies. These tools are designed to augment, not replace, human judgment. All final hiring decisions are made by our experienced recruitment team. We are an equal‑opportunity employer and welcome applicants of all backgrounds.

Join brighthush Today

Ready to make a meaningful impact on the lives of travelers, event planners, and hospitality enthusiasts worldwide? Take the next step in your career and become a vital part of brighthush’s mission to create unforgettable experiences through outstanding support. Apply now and start your journey with a company that values your talent, ambition, and well‑being.