Customer Support Representative – Order Management & Customer Success Specialist for a Leading Technology Solutions Provider

About brighthush

brighthush is a fast‑growing technology solutions provider that empowers businesses to thrive in an ever‑evolving digital landscape. With a portfolio that spans cutting‑edge hardware, cloud services, and managed IT solutions, we partner with customers to deliver reliable, scalable, and secure technology experiences. Our mission is simple: to make technology work for people, not the other way around. At brighthush, we celebrate curiosity, collaboration, and a relentless focus on customer success.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant community of tech enthusiasts, problem‑solvers, and innovators. We invest in our people through continuous learning, mentorship, and clear career pathways. Whether you’re just starting out or looking to take the next step, brighthush offers:

• Competitive base salary and performance‑based bonuses
• Comprehensive health, dental, and vision coverage
• 401(k) with company match and generous paid time off
• Flexible remote work options with monthly in‑person team gatherings
• Ongoing professional development and industry certifications
• Inclusive culture that values diversity, equity, and belonging

Position Overview

As a Customer Support Representative at brighthush, you will be the frontline champion for our customers, ensuring a seamless experience from order placement to delivery and beyond. You’ll collaborate with sales, operations, and technical teams to resolve inquiries, manage orders, and maintain accurate customer data. Your proactive, detail‑oriented approach will help us uphold our reputation for outstanding service in a fast‑paced technology environment.

Key Responsibilities

• Customer Support & Relationship Management
  • Serve as the first point of contact for inbound calls, emails, and chat inquiries.
  • Provide timely, accurate information on order status, product availability, pricing, warranties, invoices, and shipping.
  • Build trust with customers through professional, courteous communication and follow‑up.
• Order Management & Fulfillment
  • Process purchase orders for technology products and services with precision.
  • Coordinate with manufacturers, distributors, and internal departments to resolve shipping delays, backorders, and discrepancies.
  • Track orders from submission to delivery, proactively updating customers on status changes.
  • Escalate complex issues to the appropriate team and document resolution steps.
  • Verify payment and order information, ensuring compliance with company policies.
• Sales & Operations Support
  • Assist Account Managers and Sales Representatives with administrative tasks and customer follow‑ups.
  • Maintain organized documentation and adhere to service‑level agreements.
  • Coordinate sales opportunities and activities within the CRM platform.
• Administrative & Cross‑Functional Support
  • Keep customer records, shipping addresses, and contact information up to date.
  • Provide backup support across multiple operational functions during peak periods or staff absences.
  • Ensure accurate data entry and compliance with data privacy standards.

Essential Qualifications

• Proven experience in customer service, inside sales support, order management, or account coordination.
• Exceptional verbal and written communication skills.
• Strong organizational abilities with meticulous attention to detail.
• Capacity to juggle multiple priorities in a fast‑moving environment.
• Positive, professional, and customer‑first mindset.
• Team player who can also work independently.
• Strong problem‑solving and critical‑thinking skills.
• Reliable transportation for monthly in‑person meetings.
• Proficiency with Microsoft Office and ability to quickly learn CRM and order management systems.

Preferred Qualifications

• Minimum of 2 years in a customer‑facing role within IT, technology, or a value‑added reseller (VAR) environment.
• Basic understanding of IT concepts, including hardware, software, and networking.
• Experience with CRM platforms such as Salesforce, ConnectWise, HubSpot, or similar.
• Associate or bachelor’s degree, or equivalent combination of education and experience.

Skills & Competencies

• Customer‑centric mindset with a passion for problem resolution.
• Excellent time‑management and prioritization skills.
• Adaptability to changing processes and technologies.
• Strong analytical and data‑entry capabilities.
• Team collaboration and cross‑functional communication.
• Proactive learning attitude and continuous improvement focus.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Support Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training on new products, industry trends, and customer success best practices.
• Certification sponsorships for relevant IT and customer‑service credentials.
• Clear career pathways into senior support roles, account management, or technical specialist positions.

Work Environment & Culture

Our office is a collaborative hub that blends remote flexibility with in‑person teamwork. You’ll work in a professional setting equipped with modern technology, ergonomic workstations, and a supportive team culture that values innovation, transparency, and work‑life balance. The role involves:

• Regular use of computers, telephones, and office equipment.
• Prolonged periods of sitting and frequent communication with customers and internal stakeholders.
• Occasional lifting of materials up to 50 pounds.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base salary range: $45,000 – $60,000 annually, commensurate with experience.
• Performance‑based bonus structure.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid vacation, personal leave, and company holidays.
• Flexible remote work with monthly in‑person meetings.
• Professional development budget and industry training.
• Employee wellness programs and team‑building events.

Ready to Make an Impact?

If you’re a customer‑obsessed professional who thrives in a dynamic technology environment, we want to hear from you. Join brighthush and help us deliver exceptional experiences to our clients while advancing your career in a supportive, growth‑oriented culture.

Apply Today and become part of a team that’s redefining how technology serves people.