Senior Manager, Customer Insights & Analytics – Driving Data‑Driven Decision Making for Enterprise Clients

About brighthush

brighthush is a trailblazer in enterprise AI, empowering organizations across retail, consumer packaged goods, financial services, manufacturing, media, and IT with transformative data solutions. Since our inception in 2017, we have grown to a global community of 3,000+ data scientists, analysts, and industry experts, serving over 1,500 enterprise customers worldwide. Our mission is simple yet ambitious: to unlock the full potential of data and AI, turning complex insights into clear, actionable strategies that drive measurable growth and resilience.

Position Overview

We are seeking a highly motivated Senior Manager, Customer Insights & Analytics to join our dynamic team. In this role, you will act as a trusted advisor to our clients, translating data into compelling narratives that inform strategy and deliver tangible business outcomes. You will own end‑to‑end projects, collaborate across cross‑functional teams, and champion the adoption of cutting‑edge AI tools to elevate the value we provide to our clients.

Key Responsibilities

Insight Delivery & Business Impact

• Transform customer, market, and operational data into clear, actionable recommendations that align with client objectives.
• Probe beyond surface questions to uncover the underlying business drivers and strategic priorities.
• Lead projects from scoping, through execution, to post‑delivery follow‑up, ensuring every deliverable answers “so what?” and “now what?”
• Connect insights to measurable outcomes, establishing clear KPIs and ROI metrics.
• Document success stories and case studies that showcase the impact of your work.

Client Partnership

• Serve as a dependable, proactive partner for assigned clients and internal stakeholders.
• Build deep, trust‑based relationships through consistent delivery and a nuanced understanding of each client’s business.
• Prepare for and actively contribute to client meetings, reviews, and strategic planning sessions.
• Communicate findings in a concise, audience‑tailored manner, ensuring clarity and actionable next steps.

Adoption & Enablement

• Guide clients in leveraging brighthush’s AI platforms, dashboards, and analytics tools.
• Design and deliver training sessions, demos, and enablement workshops that accelerate user adoption.
• Translate AI outputs into plain language, building client confidence and trust in data‑driven decisions.
• Collect and synthesize client feedback, feeding insights back to product, delivery, and leadership teams.

Growth & Collaboration

• Identify opportunities to expand value for clients, supporting related business discussions and cross‑sell initiatives.
• Partner with Sales, Customer Success, Product, Training, and other teams to deliver a seamless, consistent client experience.
• Share best practices, reusable frameworks, and lessons learned across the organization.
• Leverage AI and modern analytics tools to enhance speed, quality, and impact of deliverables.

Execution & Quality

• Manage multiple priorities, timelines, and commitments across concurrent assignments.
• Validate all work for accuracy, rigor, and relevance before sharing with stakeholders.
• Identify risks, issues, and decision points early, providing clear recommendations and mitigation plans.

Qualifications

Required

• 1–3 years of experience in customer insights, analytics, consulting, category management, merchandising, or a related field.
• Direct experience working with clients or business stakeholders.
• Strong analytical and problem‑solving skills, with a proven ability to translate data into actionable recommendations.
• Excellent written, verbal, and presentation skills.
• Self‑driven ability to manage multiple priorities and work independently.
• Strong collaboration and relationship‑building skills.

Preferred

• Experience in retail, grocery, consumer goods (CPG), or a related industry.
• Familiarity with customer, loyalty, or transactional data.
• Experience coaching or training others on analytics tools.
• Hands‑on use of AI tools (e.g., Copilot, ChatGPT, Gemini) in day‑to‑day work.
• Bachelor’s degree in business, analytics, marketing, economics, or a related field; advanced degree is a plus.

Core Competencies

• Ownership – Takes responsibility for outcomes and acts proactively.
• Curiosity – Asks the question behind the question to uncover real business needs.
• Insight Translation – Converts complex data into clear, decision‑ready recommendations.
• Client Focus – Builds trust by understanding the business and delivering consistently.
• Adaptability – Embraces new tools, including AI, and remains effective in a fast‑moving environment.
• Collaboration – Shares knowledge openly, raising the team’s performance.

What Success Looks Like

In this role, you will be recognized as a reliable, knowledgeable partner by both clients and colleagues. Your work will consistently lead to informed decisions, actionable initiatives, and measurable business value. Projects will be delivered on time, with high quality and clear communication. Clients will grow their use of and confidence in brighthush’s tools and capabilities. Opportunities and risks will be surfaced early and communicated transparently.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and professional development. As a Senior Manager, you will:

• Lead high‑impact projects that shape industry best practices.
• Mentor junior analysts and contribute to knowledge‑sharing sessions.
• Participate in cross‑functional initiatives that broaden your skill set.
• Access a robust learning platform, including certifications in AI, data science, and industry‑specific domains.
• Be considered for leadership tracks in analytics, client success, or product strategy.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. We value diverse perspectives and encourage open dialogue. Our remote‑first approach allows you to work from anywhere while staying connected through virtual collaboration tools, regular team huddles, and quarterly in‑person retreats.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to client impact and project success.
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and parental leave policies.
• Professional development budget and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

If you are passionate about turning data into strategic advantage and thrive in a fast‑paced, client‑centric environment, we want to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of enterprise AI.