Dynamic Customer Care Representative – Insurance Policy Support, Billing & Claims Specialist – Remote, Full‑Time

About brighthush

At brighthush, we’re redefining the insurance experience by putting people at the heart of everything we do. With a legacy of innovation, a commitment to integrity, and a passion for empowering our clients, we’ve become a trusted partner for individuals and businesses across the country. Our mission is simple: to protect what matters most while delivering a seamless, personalized experience that goes beyond traditional coverage.

As a global leader in insurance solutions, brighthush is driven by a culture of collaboration, continuous learning, and a relentless focus on customer value. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your contributions matter, your growth is supported, and your impact is felt across the organization.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection – no commute, no office walls.
• Comprehensive Training: 12 weeks of immersive, hands‑on training that equips you with the knowledge and confidence to excel.
• Clear Career Pathways: From customer support to claims, operations, and beyond – we map out your journey and provide the tools to get there.
• Competitive Compensation: $25.00 per hour, with opportunities for overtime and performance bonuses.
• Robust Benefits: Medical, dental, life, and disability insurance effective day one; paid time off, tuition reimbursement, wellness programs, volunteer opportunities, and more.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our organization – we celebrate differences and foster belonging.
• Employee Recognition: Regular shout‑outs, spot awards, and a culture that celebrates both individual and team achievements.

Key Responsibilities

As a Customer Care Representative at brighthush, you will be the frontline ambassador for our policyholders, ensuring every interaction reflects our commitment to excellence. Your day‑to‑day duties will include:

• Handling inbound calls and digital inquiries related to home, auto, and other insurance policies.
• Providing clear, concise explanations of policy terms, coverage options, and billing details.
• Initiating and managing claims in accordance with best practices, guiding policyholders through the process.
• Coordinating damage appraisals, arranging rental vehicles, and ensuring timely resolution of claims.
• Promoting and educating customers on digital self‑service tools to enhance their experience.
• Maintaining accurate, up‑to‑date records across multiple computer applications.
• Collaborating with cross‑functional teams (claims, billing, underwriting) to resolve complex issues.
• Adhering to compliance standards, data privacy regulations, and internal policies.
• Continuously improving service quality through feedback, coaching, and process enhancements.

Essential Qualifications

We’re looking for individuals who bring a blend of experience, empathy, and a drive to excel:

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Prior customer service experience in insurance, retail, hospitality, or a related field.
• Strong verbal and written communication skills with a natural ability to empathize.
• Proficiency in Windows‑based computer environments and multiple application platforms.
• Excellent multitasking ability in a fast‑paced, complex environment.
• Attention to detail and a commitment to accuracy.
• Problem‑solving and critical‑thinking skills.
• Team‑player mindset with a collaborative spirit.
• Bilingual proficiency (Spanish/English) is a plus but not required.

Preferred Qualifications

While not mandatory, the following will give you an edge:

• Experience with claims processing or billing systems.
• Familiarity with insurance terminology and policy structures.
• Previous remote work experience and self‑discipline.
• Knowledge of compliance and regulatory frameworks in the insurance industry.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Always put the customer first and seek to exceed expectations.
• Adaptability: Thrive in a dynamic environment and adjust to evolving priorities.
• Communication: Articulate complex information clearly and concisely.
• Analytical Thinking: Assess situations, identify root causes, and recommend solutions.
• Technology Savvy: Navigate multiple software platforms with ease.
• Time Management: Prioritize tasks and meet deadlines consistently.
• Collaboration: Work effectively with colleagues across departments.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with you. Starting as a Customer Care Representative, you’ll have access to:

• Structured learning paths that cover claims, underwriting, and operations.
• Mentorship programs with seasoned leaders who guide your professional development.
• Internal job boards and cross‑departmental projects that broaden your skill set.
• Leadership training for those aspiring to managerial roles.
• Annual performance reviews that align your goals with organizational objectives.

Work Environment & Culture

Our remote‑first model means you’ll enjoy the freedom to work from anywhere while staying connected to a vibrant, collaborative community. brighthush fosters:

• Transparent communication through weekly town halls and real‑time chat channels.
• Inclusive events that celebrate cultural diversity and personal milestones.
• Wellness initiatives such as virtual fitness classes, mental health resources, and ergonomic support.
• Volunteer programs that allow you to give back to your local community.
• A culture that values work‑life balance, encouraging you to recharge and stay productive.

Compensation & Benefits

We believe in rewarding our team fairly and comprehensively:

• Hourly Rate: $25.00 per hour.
• Potential for overtime and performance‑based bonuses.
• Medical, dental, vision, life, and disability insurance effective day one.
• Paid time off: 25 days in the first full year, with accrual for subsequent years.
• Tuition reimbursement to support your continued education.
• Wellness program including gym memberships, mental health counseling, and wellness stipends.
• Employee recognition awards and spot bonuses.
• Volunteer time off and community engagement opportunities.
• Comprehensive onboarding and ongoing training to ensure your success.

Remote Work Requirements

To maintain a high‑quality experience for our policyholders, we require:

• High‑speed broadband internet (minimum 10 Mbps download, 100 Mbps upload).
• Dedicated workspace free from distractions during work and training hours.
• Internet‑provided modem/router/gateway hardwired to the brighthush issued computer via Ethernet.
• Reliable Wi‑Fi or wired connection for all scheduled training sessions.

How to Apply

Ready to take the next step in your career and join a company that values innovation, customer focus, and personal growth? Click the link below to submit your application and start your journey with brighthush today.

Apply to this role

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, ethnicity, age, disability, sexual orientation, or any other protected characteristic.