Customer Support & Sales Agent (Sewing Specialist) – E‑Commerce, Remote – Join brighthush
Welcome to brighthush – Where Passion Meets Purpose
At brighthush, we’re not just building e‑commerce brands; we’re cultivating a vibrant community of creators, innovators, and thinkers who thrive on turning ideas into tangible, beloved products. With a decade of experience, our direct‑to‑consumer lines have reached millions worldwide and generate over $20 million in annual revenue. Yet, what truly fuels our success is the people behind the products – the designers, the makers, and the customers who trust us to deliver quality and care.
We’re on a mission to create products that customers love and a team that genuinely enjoys building them. If you’re someone who loves learning, experimenting, making bold decisions, and crafting solutions that matter, you’ll feel right at home with us.
Why Join brighthush?
brighthush is a place for thoughtful, curious, and ambitious minds. We value deep thinking, rapid learning, automation of repetitive tasks, and the joy of collaboration. We work hard, laugh often, and never take ourselves too seriously. If you’re excited about AI, eager to learn, and want to create work that truly matters with people who care, you’ll find a welcoming home here – no matter where you are in your career.
Role Overview
This is not your typical support role. At brighthush, we expect our support team to connect, listen, solve, and sell with empathy. As a Customer Support & Sales Agent (Sewing Specialist), you will be the first human touchpoint for our crafting community. You’ll guide customers through pattern instructions, troubleshoot technique questions, recommend products, and deliver warm, knowledgeable service across phone, chat, and email.
This is a full‑time, remote position with a flexible schedule that aligns with the Eastern European Time Zone (EET). Your typical shift will be from 5:00 PM to 1:00 AM EET, including a one‑hour break, totaling nine hours of availability per day. The working week runs from Tuesday to Saturday.
Key Responsibilities
- Deliver friendly, solution‑oriented support via phone, chat, and email.
- Conduct structured phone interviews with potential customers to assess needs and recommend products.
- Drive upsells by identifying value‑aligned opportunities – no pushy tactics.
- Resolve customer issues with calmness, care, and follow‑through.
- Record feedback and flag trends to help the team improve our services.
- Maintain a professional tone that reflects our brand values across all communication channels.
- Collaborate cross‑functionally to ensure a smooth customer journey from start to finish.
Essential Qualifications
- Fluent or near‑native spoken English – clear, professional, and warm communication is a must.
- Hands‑on experience with sewing – you can confidently discuss patterns, stitches, materials, and common technique questions.
- Proven background in phone‑based customer support and/or upselling.
- Strong emotional intelligence, active listening, and the ability to build trust quickly.
- Comfortable working independently and managing a steady daily workload.
- Reliable computer and high‑speed internet connection.
- Previous remote work experience is a plus.
Preferred Qualifications
- Experience in the textile or craft industry, especially with digital product sales.
- Knowledge of AI tools that enhance customer interactions.
- Familiarity with CRM platforms such as HubSpot, Zendesk, or similar.
- Experience with data analysis and reporting on customer trends.
Skills & Competencies
- Excellent verbal and written communication skills.
- Problem‑solving mindset with a focus on customer satisfaction.
- Adaptability to changing priorities and fast‑paced environments.
- Team player who thrives in a collaborative culture.
- Proactive attitude toward continuous improvement and learning.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and fostering continuous growth. As a Customer Support & Sales Agent, you’ll have access to:
- Regular training sessions on product knowledge, sales techniques, and customer service best practices.
- Mentorship from senior team members and cross‑functional leaders.
- Opportunities to contribute to product development and marketing initiatives.
- Access to a personal development budget for courses, certifications, or conferences.
- Clear career pathways into senior support roles, sales leadership, or product management.
Work Environment & Company Culture
Our culture is built on trust, transparency, and a shared passion for creating meaningful work. We celebrate diversity, encourage open dialogue, and support each other’s growth. Remote work is fully embraced, and we provide the tools and resources you need to thrive from anywhere.
- Fully remote, flexible schedule.
- Transparent communication channels and regular team check‑ins.
- Inclusive environment that values every voice.
- Regular virtual team events and occasional in‑person meetups.
Compensation & Benefits
As a freelance agreement, your compensation will be competitive and commensurate with your skills and experience. While the exact figure may vary, we offer a fair and transparent payment structure.
In addition to your base rate, you’ll enjoy:
- Full flexibility with your schedule in a fully remote setting.
- Complimentary gym memberships and company‑sponsored outdoor adventures.
- A personal development budget for your growth.
- Generous paid time off, including parental leave and vacation days.
- A budget for your home office setup.
- A supportive company culture that celebrates your uniqueness.
Eligibility & Location Requirements
This role is 100% remote. We primarily operate in the Eastern European Time Zone (EET – UTC+2/UTC+3) and use Revolut for payments, so we’re open to hiring candidates in countries where Revolut is supported.
For full‑time roles, we ask that you’re available for at least five hours during typical EET working hours to ensure smooth collaboration. (This does not apply to part‑time roles.)
We are hiring across a wide range of countries, including Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.
Application Process
- Apply – Submit a brief application form that helps us understand your background and fit.
- Ribbon AI Interview – A short, guided video interview that lets us see your thinking style in a calm, private space.
- Text Task – A small real‑world challenge to showcase how you approach problems.
- Interview – A conversation with your future manager to explore chemistry, goals, and potential collaboration.
Closing
If you’re ready to bring your sewing expertise, customer‑centric mindset, and sales acumen to a forward‑thinking, remote team, we’d love to hear from you. Join brighthush and help us create products that customers love while building a career that feels meaningful and rewarding.
Ready to take the next step? today and become part of our growing tribe.
Apply for this job