Customer Support Specialist – AI Voice & API Solutions – Remote, Contract – brighthush

About brighthush

brighthush is a trailblazing AI research and product company that is redefining how people interact with technology. Since our launch in early 2023, we have pioneered the first human‑like AI voice model and expanded into a suite of AI‑powered platforms that serve millions of users and thousands of businesses worldwide. Our technology powers everything from customer support chatbots to creative content generation, and we are backed by some of the most respected investors in the tech ecosystem.

At brighthush, we believe that AI should be accessible, ethical, and transformative. Our team is composed of world‑class researchers, engineers, and operators who are passionate about building products that make a real difference. We are a global, fully remote organization that values talent over location, and we empower our people to take ownership, experiment, and deliver high‑impact results.

Our Mission & Vision

Our mission is to democratize AI by creating tools that enable anyone to produce, edit, and interact with audio, video, and text in a natural, intuitive way. We envision a world where AI is seamlessly integrated into everyday life, enhancing creativity, accessibility, and productivity for individuals and enterprises alike.

How We Work

• High‑Velocity Culture: We thrive on rapid experimentation, lean autonomous teams, and minimal bureaucracy. Your ideas can move from concept to production in days, not months.
• Impact‑First Mindset: Titles are secondary; what matters is the impact you create. Every team member is empowered to tackle any challenge, regardless of their role.
• AI‑First Operations: We embed AI into every layer of our organization—from engineering to growth to operations—so you’ll be working with cutting‑edge technology every day.
• Excellence Everywhere: The quality of our products sets the bar for everything we do. We hold ourselves to the same high standards in code, customer support, and internal processes.
• Global, Remote Team: We prioritize your talent, not your location. Whether you’re in a bustling city or a quiet suburb, you can thrive at brighthush.

What We Offer

• Innovative Culture: Join a generational opportunity to shape the future of AI. You’ll collaborate with pioneers who push the boundaries of what’s possible.
• Career Growth: At brighthush, you’ll have countless opportunities to drive impact beyond your immediate responsibilities. We encourage cross‑functional learning and rapid skill development.
• Learning & Development: We provide an annual discretionary stipend for professional development—courses, conferences, certifications, or anything that fuels your growth.
• Social Travel Stipend: Connect with colleagues worldwide. We offer an annual stipend to support meet‑ups, hackathons, or informal gatherings.
• Annual Company Offsite: Every year, we bring the entire team together in a new, inspiring location—past offsites have included Croatia, Italy, and other vibrant destinations.
• Co‑Working Stipend: If you’re not near one of our main hubs, we provide a monthly stipend to support a productive co‑working environment.
• Competitive Compensation: While this is a contracting role, we offer market‑competitive rates and the flexibility to negotiate terms that fit your needs.

Role Overview

As a Customer Support Specialist at brighthush, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and empathetic support. You will work closely with our product, engineering, and quality assurance teams to resolve technical issues, improve documentation, and shape the user experience.

Key Responsibilities

• Rapid Ticket Resolution: Quickly triage and resolve support tickets across multiple channels (email, chat, and community forums). Your goal is to deliver a seamless experience that keeps users engaged and satisfied.
• Technical Troubleshooting: Diagnose and resolve complex API, integration, and browser‑related issues. Leverage your technical expertise to provide clear, step‑by‑step solutions.
• Knowledge Base Enhancement: Proactively update help center articles, FAQs, and troubleshooting guides. Collaborate with the content team to ensure documentation reflects the latest product features and best practices.
• Customer Advocacy: Serve as the voice of the customer within brighthush. Capture user feedback, identify pain points, and communicate insights to product and engineering teams.
• Community Moderation: Maintain a respectful and secure environment by reviewing user‑generated content, ensuring compliance with our guidelines, and moderating the voice library for quality and relevance.
• Continuous Improvement: Participate in post‑mortems, root‑cause analyses, and process reviews to identify opportunities for service improvement.
• Collaboration & Communication: Work closely with cross‑functional teams to align on priorities, share updates, and drive initiatives that enhance the overall customer journey.

Who You Are

We’re looking for individuals who blend technical excellence with a deep sense of empathy and ethical awareness. You thrive on solving hard problems and are motivated by the impact your work has on real people. If you resonate with the following, you’ll fit right in at brighthush:

• Passionate About AI & Accessibility: You’re driven by the mission to make content universally accessible and to push the frontiers of new technology.
• High Motivation & Work Ethic: You’re self‑driven, disciplined, and willing to go the extra mile to deliver outstanding results.
• Analytical & Problem‑Solving: You approach challenges with a first‑principles mindset, dissecting problems into manageable components and crafting elegant solutions.
• Excellence‑Oriented: You consistently deliver high‑quality work quickly, exceeding expectations and setting new standards.
• Autonomous & Initiative‑Driven: From day one, you take ownership, prioritize learning, and contribute meaningfully without waiting for direction.
• Ethical & Responsible: You understand the importance of user privacy, data security, and responsible AI practices.

What You Bring

• 2–3 years of experience in a technical customer support role within a SaaS or high‑growth technology company.
• Proven track record of troubleshooting API and browser‑related issues.
• Experience working in a remote, international team environment.
• Detail‑oriented mindset with a focus on delivering high‑quality, user‑centric solutions.
• Strong communication skills—both written and verbal—across diverse audiences.
• General interest in AI and technology; prior experience with brighthush products or a strong familiarity with AI voice solutions will earn you extra points.

Compensation & Perks

As a contracting role, you will receive a competitive hourly rate that reflects your expertise and the value you bring to brighthush. In addition to your base compensation, you’ll enjoy:

• Flexible work hours and a fully remote setup.
• Annual discretionary stipend for professional development.
• Annual stipend for social travel and community building.
• Monthly co‑working stipend if you prefer a dedicated workspace.
• Access to brighthush’s internal knowledge base, mentorship programs, and cross‑functional learning opportunities.
• Participation in company offsites and global events.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that is shaping the future of AI. You’ll have the freedom to experiment, the support to grow, and the impact to feel proud of. If you’re ready to take on a role that blends technical challenge with meaningful customer impact, we want to hear from you.

How to Apply

Ready to join the brighthush family? Click the link below to submit your application and become part of a company that is redefining the boundaries of AI.

#LI-remote

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.