Senior Customer Success Management Leader – EMEA/APJ – Driving Enterprise Growth & Retention at brighthush
Introduction
Welcome to brighthush, the industry’s trusted partner for secure, production‑ready open source solutions. We empower software engineers and AI teams worldwide to build faster, stay compliant, and eliminate risk. With a portfolio that spans Fortune 500 enterprises and global industry leaders, brighthush is at the forefront of open source security and DevOps excellence. As we continue to scale, we’re looking for a visionary Senior Customer Success Management Leader to champion our Enterprise segment across EMEA and APJ.
About brighthush
brighthush is a venture‑backed, high‑growth technology company that delivers hardened, secure, and production‑ready builds of the open source software that powers the modern digital economy. Our mission is simple: give developers the confidence to ship faster by removing security and compliance barriers. We’re backed by leading investors who share our vision for a safer, more open software ecosystem.
Our culture is built on four core values:
- Customer Obsession: We obsess over delivering tangible value that improves our customers’ lives.
- Bias for Action: We prioritize, plan, experiment, and iterate quickly.
- Playful Professionalism: We tackle important problems with focus, but we also enjoy the journey.
- Trust & Transparency: We assume good intentions and empower teams with clear, data‑driven decisions.
Role Overview
The Senior Customer Success Management Leader will report directly to the Director of Customer Success and will be a pivotal member of the Customer Success organization. In this role, you will build, lead, and scale a high‑performance team of Customer Success Managers (CSMs) who serve our Enterprise customers across EMEA and APJ. You will partner with cross‑functional leaders in Sales, Product, Marketing, and Engineering to design and execute data‑driven strategies that drive adoption, retention, and expansion.
Key Responsibilities
Leadership & People Management
- Recruit, onboard, and mentor a team of CSMs who champion enterprise customer success.
- Cultivate a collaborative, high‑performance Apply for this job