Customer Support Specialist – Bilingual (English & Spanish) – Elevate User Experience & Drive Growth at brighthush

About brighthush

brighthush is a trailblazing SaaS company redefining how businesses manage their entire operations through a single, intuitive platform. From aerial roof measurements to digital sales proposals, we’ve built essential tools that empower sales teams to close deals faster and more efficiently. Our flagship CRM seamlessly integrates payments, material ordering, and advanced analytics, giving our customers a unified view of their business and the freedom to scale without friction.

With a clear roadmap and a culture that prizes innovation, data‑driven decision making, and customer obsession, brighthush is poised to lead the market in the next wave of industry‑disrupting products. We’re a high‑growth startup with strong financials, but we still offer the agility and impact that only a smaller, purpose‑driven team can deliver. If you’re ready to shape the future of business technology and make a real difference, brighthush is the place for you.

Why Join Our Customer Support Team?

Customer support at brighthush is more than answering tickets – it’s about creating memorable experiences, solving complex problems, and being the voice of our users. As a bilingual (English & Spanish) specialist, you’ll be the frontline of our support ecosystem, ensuring every customer interaction is handled with professionalism, empathy, and speed. Your work will directly influence product improvements, customer satisfaction scores, and ultimately, the growth trajectory of brighthush.

Key Responsibilities

• Deliver high‑quality support through live phone, chat, and email interactions in both English and Spanish.
• Diagnose and resolve complex technical and product issues, escalating when necessary while maintaining ownership of the customer journey.
• Maintain deep product knowledge by staying current on new releases, feature updates, and internal best practices.
• Track, document, and close support tickets in our CRM, ensuring accurate records and knowledge base enrichment.
• Collaborate closely with Sales, Customer Success, Onboarding, and Product teams to provide holistic solutions and feedback loops.
• Identify recurring pain points and propose process improvements or product enhancements to reduce future support volume.
• Champion a culture of continuous learning, sharing insights with teammates and contributing to internal training materials.
• Participate in on‑call rotation and holiday coverage as part of our commitment to 24/7 customer support.

Essential Qualifications

• 1–3 years of bilingual customer support experience in a SaaS or tech environment.
• Fluent in both English and Spanish, with strong written and verbal communication skills.
• Proven ability to handle high‑volume customer interactions with patience, empathy, and professionalism.
• Experience troubleshooting technical issues, using diagnostic tools, and providing clear, actionable solutions.
• Strong organizational skills and attention to detail, ensuring accurate ticket documentation.
• Comfortable working in a fast‑paced, startup culture with evolving priorities and rapid product iterations.

Preferred Qualifications

• Experience with Intercom, Zendesk, or similar customer support platforms.
• Background in sales or account management, giving you a holistic view of the customer lifecycle.
• Knowledge of CRM best practices and the ability to translate customer feedback into product insights.
• Experience working remotely with a distributed team, using collaboration tools like Slack, Teams, or Zoom.
• Passion for continuous learning – certifications in customer support, product management, or related fields are a plus.

Skills & Competencies

• Exceptional communication and active listening skills.
• Problem‑solving mindset with a knack for turning challenges into opportunities.
• Proficiency in using CRM and ticketing systems, with a strong eye for data accuracy.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Strong collaboration skills – you’ll work cross‑functionally with engineering, product, and sales.
• Adaptability and resilience – thriving under pressure and learning from feedback.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Support Specialist, you’ll have the chance to:

• Progress into senior support roles, team lead positions, or transition into Product Management or Customer Success.
• Participate in our internal mentorship program, pairing you with senior leaders across the organization.
• Attend industry conferences, webinars, and workshops – we cover travel and registration costs.
• Contribute to the development of our knowledge base, training modules, and support playbooks.
• Receive quarterly performance reviews with clear metrics and actionable feedback.

Work Environment & Company Culture

brighthush is a remote‑first company that values flexibility, transparency, and a healthy work‑life balance. Our culture is built on:

• Open communication – we hold regular all‑hands meetings and encourage feedback at all levels.
• Data‑driven decision making – every initiative is backed by metrics and customer insights.
• Inclusivity and belonging – we celebrate diversity and foster an environment where everyone can thrive.
• Innovation – we reward creative problem solving and experimentation.
• Community – from virtual coffee chats to quarterly retreats, we build strong relationships across the team.

Compensation & Benefits

We offer a competitive salary range of $50,000 – $57,500 CAD, with potential for performance‑based bonuses and equity opportunities. In addition to a comprehensive benefits package, you’ll enjoy:

• Unlimited paid time off (PTO) – take the time you need to recharge.
• Company‑wide paid shutdown for the week between Christmas and New Years.
• Flexible work hours – start times from 12 PM EST/9 AM PST to 1 PM EST/10 AM PST, with rotating holiday coverage.
• Home office stipend and internet/phone allowance.
• Health, dental, and vision coverage (80% employer‑paid in the U.S., 100% in Canada).
• RRSP/401(k) match and generous parental leave policy.
• Annual company retreat and team‑building activities.
• Weekly Friday paydays for a quick cash flow boost.
• Access to an internal learning platform with courses on product, sales, and soft skills.

How to Apply

Ready to make a tangible impact at brighthush? Submit your application through our official careers portal. We review every application personally and ensure a human‑centered interview process – no bots, just real conversations.

We’re excited to hear from passionate, bilingual professionals who are eager to help customers succeed and grow alongside brighthush. Join us and be part of a team that’s redefining the future of business technology.