Customer Support Specialist – CPC Processing & Data Management – Remote (North Carolina) – brighthush

About brighthush

brighthush is a leading data collaboration platform that empowers the healthcare ecosystem to unlock the full potential of health data. Guided by our mission to make health data secure, accessible, and actionable, we provide innovative solutions that connect providers, health plans, researchers, and life‑science companies. From facilitating a patient’s request for their medical records to powering the next wave of AI in healthcare, brighthush is building the future of how data is connected and used to improve health outcomes worldwide.

Why Join brighthush?

When you become part of the brighthush family, you’ll join a driven, highly collaborative team that is passionate about creating transformative change in healthcare. Our culture is built on curiosity, integrity, and a relentless focus on customer success. We celebrate diversity, encourage continuous learning, and reward innovation. Whether you’re a seasoned professional or just starting your career, brighthush offers a supportive environment where you can grow, learn new skills, and make a real impact.

Position Overview

The CPC Processor I – Customer Support role is a full‑time, remote position based in North Carolina (or anywhere in the United States). You will serve as the first line of communication for patients, providers, and partners who need assistance with release‑of‑information (ROI) requests and other data‑related inquiries. Your work will directly support brighthush’s commitment to secure, timely, and accurate data exchanges.

Key Responsibilities

• Handle inbound and outbound telephone calls, emails, and written correspondence related to ROI and data requests.
• Accurately document every interaction in our CRM and internal systems, ensuring all details are captured for audit and quality purposes.
• Research, resolve, and respond to inquiries in a timely manner, maintaining a 100 % accuracy rate.
• Follow all department and site‑specific processes, policies, and procedures, including HIPAA compliance and data‑security protocols.
• Meet or exceed productivity and quality assurance metrics set by the Customer Support team.
• Maintain strict confidentiality of all patient and partner information.
• Communicate proactively with team members and managers about any issues, escalations, or process improvements.
• Participate in mandatory training sessions, in‑service meetings, and ongoing professional development activities.
• Adhere to a flexible 8.5‑hour shift schedule that falls between 8 a.m. and 9 p.m. ET, including two 15‑minute breaks and a 30‑minute unpaid lunch.
• Perform additional duties as assigned to support the overall success of the Customer Support team.

Essential Qualifications

• High school diploma or equivalent from an accredited institution recognized by the state Department of Education.
• Strong customer‑service orientation with a friendly, professional communication style.
• Experience using a multi‑line phone system and proficiency with Microsoft Office (intermediate to advanced).
• Excellent written and verbal communication skills in English.
• High level of attention to detail and the ability to stay organized while working quickly.
• Pass the annual Introductory HIPAA examination and a 90‑day ROI certification course with a score of 85 % or higher.
• Completion of required post‑offer health screenings and vaccinations (flu shot, Tdap, COVID‑19, etc.) as per client requirements.
• Ability to maintain a reliable attendance record and report to work as scheduled.

Preferred Qualifications

• Experience in data entry, medical records, health‑care claims processing, or proof‑reading/editing of documents.
• Knowledge of healthcare data standards (e.g., HL7, FHIR) and familiarity with data‑privacy regulations.
• Previous experience in a remote work environment with strong self‑management skills.
• Background in customer support or a related field within the healthcare industry.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical and critical‑thinking abilities.
• Proficiency in using CRM platforms and data‑entry tools.
• Excellent time‑management and multitasking skills.
• Adaptability to changing priorities and new technologies.
• Team‑player attitude with the ability to collaborate across departments.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a CPC Processor I, you’ll have access to a variety of learning resources, including:

• Structured onboarding and mentorship programs.
• Regular training on HIPAA, data‑security, and industry best practices.
• Cross‑functional projects that expose you to different areas of the business.
• Opportunities to advance into senior support roles, process improvement, or data‑analytics positions.
• Access to conferences, webinars, and certifications relevant to healthcare data.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote team enjoys:

• Flexible work hours within the required shift Apply for this job