Senior Customer Success Manager – Enterprise SaaS Solutions & Revenue Growth Champion

About brighthush

brighthush is a trailblazing technology powerhouse that empowers software companies to monetize, manage, and protect their digital products across a spectrum of business models. With a relentless focus on innovation, we deliver cutting‑edge SaaS solutions that streamline licensing, subscription management, and revenue recognition for enterprises worldwide. Our mission is to help our partners unlock the full value of their software assets, driving growth, compliance, and customer delight.

Why Join brighthush?

At brighthush, we believe that great people create great products. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. As a Senior Customer Success Manager, you will be at the forefront of our customer journey, shaping the experience of high‑value clients and ensuring they achieve measurable business outcomes. You’ll work alongside a talented team of engineers, product managers, and executives who are passionate about solving complex challenges and delivering world‑class service.

Key Responsibilities

• Drive Customer Retention & Expansion: Own the end‑to‑end success of our enterprise accounts, ensuring they realize maximum ROI from our platform. Analyze usage data, identify upsell opportunities, and develop tailored expansion plans that align with each client’s strategic goals.
• Develop and Execute Success Plans: Craft comprehensive success roadmaps that outline milestones, adoption strategies, and key performance indicators. Collaborate with cross‑functional teams to deliver on these plans and adjust tactics based on evolving client needs.
• Lead Executive Reviews & Business Outcomes: Serve as the primary point of contact for C‑suite stakeholders. Prepare and present quarterly business reviews (QBRs) that highlight value delivered, address concerns, and propose next‑step initiatives.
• Champion Customer Advocacy: Build strong relationships with product, sales, and support teams to advocate for customer needs. Translate feedback into product enhancements and service improvements.
• Mentor & Coach Junior Team Members: Share best practices, provide coaching, and help develop the next generation of customer success leaders within brighthush.
• Leverage Data & Analytics: Use Salesforce, Gainsight, and other tools to monitor health scores, churn risk, and adoption metrics. Translate data into actionable insights that drive proactive engagement.
• Collaborate on Go‑to‑Market Strategies: Work closely with marketing and sales to refine messaging, create case studies, and support customer‑centric campaigns.

Essential Qualifications

• Bachelor’s degree in Technology, Business, or a related field (Master’s preferred).
• Minimum of 5 years of experience in enterprise account management, customer success, or consulting within the technology sector.
• Proven track record of driving revenue growth, reducing churn, and expanding customer portfolios.
• Deep familiarity with Salesforce and Gainsight (or equivalent customer success platforms).
• Exceptional communication skills—both written and verbal—across all organizational levels.
• Strong analytical mindset with the ability to interpret complex data sets and translate findings into strategic actions.
• Demonstrated ability to manage multiple high‑priority initiatives in a fast‑paced environment.

Preferred Qualifications

• Experience in the SaaS or software licensing industry.
• Knowledge of revenue recognition standards (ASC 606 / IFRS 15).
• Background in data‑driven customer success frameworks (e.g., Net Promoter Score, Customer Health Score).
• Experience leading cross‑functional teams and driving change initiatives.
• Fluency in additional languages (e.g., Spanish, French) is a plus.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer success initiatives with business objectives.
• Relationship Building: Proven skill in cultivating trust and rapport with C‑suite executives and technical stakeholders.
• Project Management: Expertise in planning, executing, and tracking complex projects with measurable outcomes.
• Data Literacy: Comfortable working with dashboards, SQL queries, and data visualization tools.
• Problem‑Solving: Creative and analytical approach to resolving customer challenges and identifying growth opportunities.
• Adaptability: Thrive in a dynamic environment, quickly pivoting to meet changing priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and certification courses.
• Internal mobility pathways to roles in Product Management, Sales Engineering, and Corporate Strategy.
• Regular performance reviews with clear, actionable feedback.
• Opportunities to lead high‑impact initiatives that shape the future of our customer success organization.

Work Environment & Company Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Flexible work hours that respect work‑life balance.
• A culture of psychological safety, where every voice is heard and valued.
• Regular virtual social events, hackathons, and wellness challenges.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and financial wellness resources.
• Unlimited paid time off and a generous parental leave policy.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health support.

Ready to Make an Impact?

If you are a seasoned customer success professional who thrives on building lasting relationships, driving revenue, and shaping the future of enterprise SaaS, brighthush invites you to join our mission. Bring your passion for technology, your analytical rigor, and your commitment to customer excellence—and help us empower the next generation of software innovators.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how your expertise can elevate the brighthush customer experience.