Customer Support Specialist – Remote (Philippines) – AI Community & Technical Support Expert at brighthush

About brighthush

brighthush is a trailblazing AI‑driven platform that redefines digital companionship. With a mission to create the world’s most engaging, empathetic, and intelligent virtual assistants, we are rapidly scaling our community across the globe. Our technology blends cutting‑edge natural language processing, machine learning, and real‑time interaction to deliver personalized experiences that feel genuinely human. As a fast‑growing player in the Information Technology sector, brighthush is committed to fostering innovation, inclusivity, and continuous learning.

We believe that the heart of any great product is the people who use it. That’s why we invest heavily in our people, offering a culture that encourages curiosity, collaboration, and creativity. Whether you’re a seasoned professional or just starting your career, brighthush provides the tools, mentorship, and environment you need to thrive.

Why Join brighthush?

• Impactful Work: Your support will directly shape the experience of thousands of users worldwide.
• Remote Flexibility: Work from anywhere in the Philippines with a fully remote setup.
• Growth Opportunities: Fast‑track your career with cross‑functional projects, mentorship, and leadership pathways.
• Inclusive Culture: A diverse, respectful, and collaborative environment that values every voice.
• Competitive Compensation: USD 15,000–16,000 per year, plus a comprehensive benefits package.

Key Responsibilities

As a Customer Support Specialist at brighthush, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and empathetic assistance. Your day‑to‑day tasks will include:

• Responding to user inquiries across multiple channels (Discord, email, live chat, and ticketing systems).
• Diagnosing and troubleshooting product issues, escalating complex problems to engineering when necessary.
• Managing billing and subscription questions with precision and professionalism.
• Maintaining detailed, accurate records in Zendesk and Intercom, ensuring knowledge base articles remain up‑to‑date.
• Collaborating with product, engineering, and community teams to relay user feedback and drive product improvements.
• Handling sensitive or NSFW content with discretion, adhering to company policies and industry best practices.
• Participating in regular training sessions to stay current on product updates, new features, and support tools.
• Contributing to community engagement initiatives, such as moderating Discord channels and organizing virtual events.

Essential Qualifications

• Prior experience in customer support, community management, or a related role.
• Proficiency with Discord, Zendesk, Intercom, and other ticketing or chat platforms.
• Strong troubleshooting skills and a methodical approach to problem resolution.
• Fluent in English, both written and spoken; additional languages are a plus.
• Comfortable handling of NSFW content and a mature, professional demeanor.
• Excellent communication skills, with the ability to explain technical concepts to non‑technical users.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote environment.

Preferred Qualifications

• Experience with AI or chatbot platforms, especially in a user‑facing capacity.
• Familiarity with ChatGPT, Hugging Face, or Claude Code and their application in customer support.
• Knowledge of billing systems, subscription management, and basic financial reconciliation.
• Previous exposure to a fast‑paced startup or tech company culture.
• Experience with data analysis tools (e.g., Excel, Google Sheets) to track support metrics.

Skills & Competencies

• Technical Proficiency: Comfortable navigating multiple software tools and integrating new platforms.
• Problem‑Solving: Ability to dissect complex issues and provide clear, actionable solutions.
• Empathy & Patience: Delivering compassionate support, especially when dealing with frustrated or sensitive users.
• Time Management: Prioritizing tickets, meeting SLAs, and balancing multiple tasks simultaneously.
• Collaboration: Working cross‑functionally with product, engineering, and marketing teams.
• Adaptability: Thriving in a dynamic environment where priorities can shift rapidly.
• Continuous Learning: Eagerness to stay updated on industry trends, new AI capabilities, and best practices in customer support.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Specialist, you will:

• Gain exposure to our AI product roadmap and contribute to shaping future features.
• Participate in mentorship programs pairing you with senior engineers and product managers.
• Attend internal workshops on advanced AI concepts, user experience design, and data analytics.
• Earn certifications in Zendesk, Intercom, or AI‑related technologies through our tuition reimbursement program.
• Progress into roles such as Support Engineer, Product Analyst, or Community Lead based on performance and interest.

Work Environment & Company Culture

brighthush champions a culture of transparency, respect, and innovation. Key highlights include:

• Fully Remote: Work from any location in the Philippines with a reliable internet connection.
• Flexible Hours: Align your schedule with your personal commitments while meeting team needs.
• Inclusive Community: Celebrate diversity through regular virtual meet‑ups, cultural exchange sessions, and inclusive policies.
• Open Communication: Regular town halls, feedback loops, and an open‑door policy with leadership.
• Wellness Focus: Access to mental health resources, virtual fitness classes, and wellness stipends.

Compensation & Benefits

• Salary: USD 15,000–16,000 per year, commensurate with experience.
• Paid Time Off: Generous vacation policy plus public holidays.
• Tuition Reimbursement: Up to PHP 50,000 annually for relevant courses or certifications.
• Health & Wellness: Remote health stipend, mental health support, and wellness allowances.
• Professional Development: Access to conferences, webinars, and internal learning resources.
• Community Perks: Monthly virtual coffee chats, team building events, and recognition programs.

How to Apply

Ready to make a difference in the world of AI companionship? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Support Specialist role at brighthush. We’re excited to hear how your skills and passion align with our mission.